Samsung NE59J7850WS/AA User Guide - Page 74

Cooktop

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COOKTOP Problem The surface units will not maintain a rolling boil or will not cook fast enough. The surface units will not turn on. Areas of discoloration on the cooktop. The surface unit frequently cycles on and off. The surface unit stops glowing when changed to a lower setting. Scratches or abrasions on the cooktop surface. Possible cause You may be using inappropriate cookware. In some areas, the power (voltage) may be low. A fuse in your home may be blown or the circuit breaker tripped. The cooktop controls are set improperly. Food spillover was not cleaned. The surface is hot and the model features a light-colored cooktop. The element will cycle on and off to maintain the power setting. The cooktop is being cleaned improperly. Cookware with rough bottoms was used on the cooktop or there were coarse particles (eg. salt or sand) present between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. Solution Use pans which are flat and match the diameter of the surface unit selected. Cover the pan with a lid until the desired heat is obtained. Replace the fuse or reset the circuit breaker. Check if the correct control is set for the surface unit you are using. Refer to the section on the care and cleaning of the glass cooktop on page 65. This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. This is normal operation, and not a system failure. Use the oven as usual. Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. To avoid scratches, use the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. Troubleshooting  NE59J7850WS_AA_DG68-00600A-01_EN.indd 73 English 73 2015-04-23 �� 10:32:11

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English
73
Troubleshooting
COOKTOP
Problem
Possible cause
Solution
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
You may be using
inappropriate cookware.
Use pans which are flat and match the
diameter of the surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid until the
desired heat is obtained.
The surface units
will not turn on.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the circuit
breaker.
The cooktop controls are set
improperly.
Check if the correct control is set for
the surface unit you are using.
Areas of
discoloration on
the cooktop.
Food spillover was not
cleaned.
Refer to the section on the care and
cleaning of the glass cooktop on page
65.
The surface is hot and the
model features a light-colored
cooktop.
This is normal. The surface may appear
discolored when it is hot. This is
temporary and will disappear as the
glass cools.
The surface unit
frequently cycles
on and off.
The surface unit
stops glowing
when changed to a
lower setting.
The element will cycle on and
off to maintain the power
setting.
This is normal operation, and not a
system failure. Use the oven as usual.
Scratches or
abrasions on the
cooktop surface.
The cooktop is being cleaned
improperly.
Scratches are not removable. Tiny
scratches will become less visible
in time as a result of cleaning. Use
ceramic glass top cleaning cream. Do
not use chemical or corrosive agents.
These agents may damage the surface
of the product.
Cookware with rough bottoms
was used on the cooktop or
there were coarse particles
(eg. salt or sand) present
between the cookware and
the surface of the cooktop.
To avoid scratches, use the
recommended cleaning procedures.
Make sure cookware bottoms are clean
before use, and use cookware with
smooth bottoms.
Cookware has been slid across
the cooktop surface.
NE59J7850WS_AA_DG68-00600A-01_EN.indd
73
2015-04-23
�� 10:32:11