Samsung PN42B400P3DXZA User Manual - Page 34

Appendix

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l Appendix 1 Troubleshooting if the TV seems to have a problem, first try this list of possible problems and solutions. if none of these troubleshooting tips apply, visit samsung.com, then click on Support or call Samsung customer service at 1-800=SAMSUNG. Problem Possible Solution Poor picture First of all, please perform the Picture Test to confirm that your TV is property displaying test _mage. * Go to MENU -, Support -, Self Diagnosis -, Picture Test tf the test image is properly displayed, the poor picture may caused by the source or signal. TV image does not look as good as it did in the store, Picture is distorted: macroblock,small block, dots, _ixelization. Wrong or missing color with Component connection o If you have an analog Cable/Satellite Box upgrade to an HD Box. Use HDMI or Component cables to deliver HD picture quality. o Cable/Satellite subscriber : Try HD (High Definition/stations from channel line up. o Air/Cable Antenna connection: Try HD stations after performing Auto program Many HD channels are uoscateu from SD Standard Definition contents. o Adjust Cable/Sat box video output resolution to I080i or 720p. o Compression of video contents may cause oicture distortion especially on fast moving pictures such as sports and actton mowes. o LOWsignal level can cause olcture distortion. This is not a TV oroblem. o Make sure the Component cables are connected to the correct jacks. Incorrect or loose connections may cause cotor uroDiems or me screen wi be blank Poor color or brightness, • Adjust Picture options _ the TV menu (Picture Mode Color. Brightness. Sharpness). • Adjust Energy Saving option _ Setup menu. • Try picture reset to view the default picture setting. .'Go to MENU Picture _ Picture Reset Dotted line on the edge of screen. Picture is black and white with AV (Composite) input only, Picture freezes or is distorted when changing channels or picture is delayed. • If picture size is set to Screen fit. change to 16:9. • Change cable/satellite box resolution. Connect video cable (Yellowt to Green jack of component _but" of the TV. • If connected with cable box please try to reset cable box reconnect AC cord and watt until cable box reboots It may take uD to 20 minutes • Set output resolution of cable box to 1080i or 720p Sound Problem First of all, please perform the Sound Test to confirm that your TV audio is properly operating * Go to MENU -, Support -, Self Diagnosis -, Sound Test tf the audio is OK= the sound problem may caused by the source or signal. No sound or sound is too low at maximum volume, • Please check the volume of device Cable/Sat Box. DVD. 31u-rayetc) connected to your TV. Then au ust the TV volume accorutngly. Picture is good but no sound, Noise from speaker, • Set the Speaker Select option to TV speaker in the sound menu. • Make sure audio cables from an external device are connected to correct audio qDUt jaCKSon the TV. • Check connected device's audio output option. Ex, You may need to cnange your cable box' audio oDttonto HDMI when you have HDMI connected to your TV. • If you are using a DVl to HDMI cable, a seoarate aueto cable s reuutred. • Remove plug from headphone jack (if available on your TVt. • Reboot the connected dewce by reconnecttng the device's oower cable. • Check cable connections. Make sure a video cable ts not connected to an audto tnDut. • For Antenna/Cable connection cnecK slgnat s[rengm. LOWsignal level may cause sound dtstortton. • Perform the Sound Test as exolained above. Continued...

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l
Appendix
1
Troubleshooting
if
the
TV
seems to
have
a
problem,
first try this
list of possible problems
and
solutions.
if none of
these
troubleshooting
tips apply, visit samsung.com,
then click on Support
or
call
Samsung
customer
service at
1-800=SAMSUNG.
Problem
Possible Solution
Poor
picture
First of all, please perform the
Picture Test
to confirm
that
your TV is property displaying test _mage.
* Go to
MENU
-,
Support
-,
Self
Diagnosis
-,
Picture
Test
tf the test image is properly displayed, the poor picture may caused by the source or signal.
TV
image
does
not
look
as good as
it
did
in the
store,
Picture is distorted:
macroblock,small
block, dots,
_ixelization.
Wrong or
missing
color
with
Component connection
o
o
o
o
o
o
o
If you have an analog Cable/Satellite Box upgrade to an HD Box.
Use HDMI or Component cables to deliver HD picture quality.
Cable/Satellite subscriber : Try HD (High Definition/stations from channel line up.
Air/Cable Antenna connection: Try HD stations after performing Auto program
Many HD channels are uoscateu from SD Standard Definition
contents.
Adjust Cable/Sat box video output resolution to I080i or 720p.
Compression of video contents may cause oicture distortion especially on fast moving
pictures such as sports and actton mowes.
LOWsignal level can cause olcture distortion. This is not a TV oroblem.
Make sure the Component cables are connected to the correct jacks.
Incorrect or loose connections may cause cotor uroDiems or me screen wi
be blank
Poor
color
or
brightness,
•
Adjust
Picture
options
_ the TV menu
(Picture
Mode
Color.
Brightness.
Sharpness).
•
Adjust
Energy
Saving option _
Setup
menu.
•
Try picture reset to view the default picture setting.
.'Go to
MENU
Picture
_
Picture Reset
Dotted line
on
the edge
of screen.
Picture is black
and white with AV
(Composite)
input only,
•
If picture size
is
set to Screen fit. change to 16:9.
•
Change cable/satellite box resolution.
Connect video cable
(Yellowt
to Green jack of component
_but"
of the TV.
Picture
freezes
or is distorted
when
changing channels
or
picture
is
delayed.
•
If connected with cable box please try to reset cable box
reconnect AC cord and
watt until cable box reboots It may take uD to 20 minutes
•
Set output resolution of cable box to 1080i or 720p
Sound
Problem
First of all, please perform the
Sound
Test to confirm that your TV audio is properly operating
* Go to
MENU -,
Support
-, Self Diagnosis -, Sound Test
tf the audio is OK= the sound problem may caused by the source or signal.
•
Please check the volume of device Cable/Sat Box.
DVD.
31u-rayetc) connected to
No sound or sound
is
too low
at
maximum
volume,
your TV.
Then au ust the TV volume accorutngly.
•
Set the Speaker Select option to TV speaker in the sound menu.
•
Make
sure
audio
cables from an external
device
are
connected
to
correct audio
qDUt
jaCKSon the TV.
•
Check connected device's audio output option.
Picture is good but
no sound,
Ex, You may need to cnange your cable box' audio oDttonto HDMI when you have
HDMI connected to your TV.
•
If you are using a DVl to HDMI cable, a seoarate aueto cable s reuutred.
•
Remove plug from headphone jack (if available on your TVt.
•
Reboot the connected dewce by reconnecttng the device's oower cable.
•
Check cable connections. Make sure a video cable
ts
not connected to an audto
tnDut.
•
For Antenna/Cable connection
cnecK slgnat s[rengm. LOWsignal level may cause
Noise from speaker,
sound dtstortton.
•
Perform the Sound Test as exolained above.
Continued...