Sony HT-NT5 Operating Instructions - Page 59

Troubleshooting

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Troubleshooting Troubleshooting Troubleshooting If you experience any of the following difficulties while using the system, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer. Be sure to bring both your unit and subwoofer, even if it seems as though only one has a problem, when you request to repair. Power The system does not power up.  Check that the AC power cord (mains lead) is connected securely.  Disconnect the AC power cord (mains lead) from the wall outlet (mains), and then reconnect after several minutes. The system does not turn on even when the TV is turned on.  Set [System Settings] - [HDMI Settings] - [Control for HDMI] to [On] (page 54). The TV must support the Control for HDMI function (page 46). For details, refer to the operating instructions of your TV.  Check the speaker settings of the TV. The system power syncs with the speaker settings of the TV. For details, refer to the operating instructions of your TV.  If the sound was output from the speakers of the TV the previous time, the system does not turn on even when the TV is turned on. The system turns off when the TV is turned off.  Check the setting of [System Settings] - [HDMI Settings] - [Standby Linked to TV] (page 54). When [Standby Linked to TV] is set to [On], the system turns off automatically when you turn off the TV regardless of the input. The system does not turn off even when the TV is turned off.  Check the settnig of [System Settings] - [HDMI Settings] - [Standby Linked to TV] (page 54). To turn the system off automatically regardless of the input when you turn off the TV, set [Standby Linked to TV] to [On]. The TV must support the Control for HDMI function (page 46). For details, refer to the operating instructions of your TV. Picture There is no picture or the picture is not output correctly.  Select the appropriate input (page 13).  While pressing and holding INPUT, press VOL +, VOL -, VOL + on the unit in order to set the video output resolution setting to the lowest level.  When there is no picture from the connected device or the picture from the connected device is not output correctly, set [System Settings] [HDMI Settings] - [HDMI Signal Format] to [Standard format] (page 54). There is no picture when you make an HDMI cable connection.  If you connect a device supporting HDCP 2.2 be sure to connect the device to the HDMI IN jack and the TV to the HDMI OUT jack of the system.  The system is connected to an input device that is not HDCP (High- 59US

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59
US
Troubleshooting
Troubleshooting
If you experience any of the following
difficulties while using the system, use
this troubleshooting guide to help
remedy the problem before requesting
repairs. Should any problem persist,
consult your nearest Sony dealer.
Be sure to bring both your unit and
subwoofer, even if it seems as though
only one has a problem, when you
request to repair.
The system does not power up.
Check that the AC power cord (mains
lead) is connected securely.
Disconnect the AC power cord (mains
lead) from the wall outlet (mains),
and then reconnect after several
minutes.
The system does not turn on even
when the TV is turned on.
Set [System Settings] - [HDMI
Settings] - [Control for HDMI] to [On]
(page 54). The TV must support the
Control for HDMI function (page 46).
For details, refer to the operating
instructions of your TV.
Check the speaker settings of the TV.
The system power syncs with the
speaker settings of the TV. For details,
refer to the operating instructions of
your TV.
If the sound was output from the
speakers of the TV the previous time,
the system does not turn on even
when the TV is turned on.
The system turns off when the TV is
turned off.
Check the setting of [System Settings]
- [HDMI Settings] - [Standby Linked to
TV] (page 54). When [Standby Linked
to TV] is set to [On], the system turns
off automatically when you turn off
the TV regardless of the input.
The system does not turn off even
when the TV is turned off.
Check the settnig of [System Settings]
- [HDMI Settings] - [Standby Linked to
TV] (page 54). To turn the system off
automatically regardless of the input
when you turn off the TV, set
[Standby Linked to TV] to [On]. The TV
must support the Control for HDMI
function (page 46). For details, refer
to the operating instructions of your
TV.
There is no picture or the picture is
not output correctly.
Select the appropriate input
(page 13).
While pressing and holding INPUT,
press VOL +, VOL –, VOL + on the unit
in order to set the video output
resolution setting to the lowest level.
When there is no picture from the
connected device or the picture from
the connected device is not output
correctly, set [System Settings] -
[HDMI Settings] - [HDMI Signal
Format] to [Standard format]
(page 54).
There is no picture when you make
an HDMI cable connection.
If you connect a device supporting
HDCP 2.2 be sure to connect the
device to the HDMI IN jack and the TV
to the HDMI OUT jack of the system.
The system is connected to an input
device that is not HDCP (High-
Troubleshooting
Power
Picture