Sony KLV-32S400A Operating Instructions - Page 33

Troubleshooting - service manual

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Troubleshooting If you find any problem while viewing your TV, you can either check the Troubleshooting guide below or use the "Factory Settings" function (page 28). If the problem persists, contact your Sony dealer. Check whether the 1 (standby) indicator is flashing in red. When it is flashing The self-diagnosis function is activated. 1 Count how many 1 (standby) indicator flashes between each two second break. For example, the indicator flashes three times, then there is a two second break, followed by another three flashes, etc. 2 Press 1 on the top edge of the TV to turn it off, disconnect the AC power cord, and inform your dealer or Sony service centre of how the indicator flashes (number of flashes). When it is not flashing 1 Check the items listed below. 2 If the problem still persists, have your TV serviced by qualified service personnel. Problem Cause/Remedy No Picture No picture (screen is dark) and • Check the antenna/cable connection. no sound • Connect the TV to the AC power outlet, and press 1 on the top edge of the TV. • If the 1 (standby) indicator lights up in red, press "/1. No picture or no menu information from equipment connected to the video input jack Poor Picture Only snow and noise appear on the screen • Press / to display the connected equipment list, then select the desired input. • Check the connection between the optional equipment and the TV. • Check if the antenna is broken or bent. • Check if the antenna has reached the end of its serviceable life (three to five years in normal use, one to two years at the seaside). Distorted picture (dotted lines or stripes) Picture or sound noise when viewing a TV channel • Keep the TV away from electrical noise sources such as cars, motorcycles, hairdryers or optional equipment. • When installing optional equipment, leave some space between the optional equipment and the TV. • Check the antenna/cable connection. • Keep the antenna cable away from other connecting cables. • Broadcast signals are too strong. Set the "Signal Booster" to "Off" (page 31) or turn off or disconnect the booster if it is in use. • Select "Manual Programme Preset" in the "Channel Set-up" menu and adjust "AFT" (Automatic Fine Tuning) to obtain better picture reception (page 31). • Select "Noise Reduction" in the "Picture" menu to reduce the noise in the picture (page 23). Additional Information Continued 33 GB

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33
GB
Additional Information
Troubleshooting
If you find any problem while viewing your TV, you can either check the Troubleshooting guide below or
use the “Factory Settings” function (page 28). If the problem persists, contact your Sony dealer.
Check whether the
1
(standby) indicator is flashing in red.
When it is flashing
The self-diagnosis function is activated.
1
Count how many
1
(standby) indicator flashes between each two second break.
For example, the indicator flashes three times, then there is a two second break, followed by another three flashes, etc.
2
Press
1
on the top edge of the TV to turn it off, disconnect the AC power cord, and inform your dealer
or Sony service centre of how the indicator flashes (number of flashes).
When it is not flashing
1
Check the items listed below.
2
If the problem still persists, have your TV serviced by qualified service personnel.
Problem
Cause/Remedy
No Picture
No picture (screen is dark) and
no sound
•
Check the antenna/cable connection.
•
Connect the TV to the AC power outlet, and press
1
on the top edge of the TV.
•
If the
1
(standby) indicator lights up in red, press
"/1
.
No picture or no menu
information from equipment
connected to the video input
jack
•
Press
/
to display the connected equipment list, then select the desired
input.
•
Check the connection between the optional equipment and the TV.
Poor Picture
Only snow and noise appear
on the screen
•
Check if the antenna is broken or bent.
•
Check if the antenna has reached the end of its serviceable life (three to five years in
normal use, one to two years at the seaside).
Distorted picture (dotted lines
or stripes)
•
Keep the TV away from electrical noise sources such as cars, motorcycles, hair-
dryers or optional equipment.
•
When installing optional equipment, leave some space between the optional
equipment and the TV.
•
Check the antenna/cable connection.
•
Keep the antenna cable away from other connecting cables.
•
Broadcast signals are too strong. Set the “Signal Booster” to “Off” (page 31) or turn
off or disconnect the booster if it is in use.
Picture or sound noise when
viewing a TV channel
•
Select “Manual Programme Preset” in the “Channel Set-up” menu and adjust
“AFT” (Automatic Fine Tuning) to obtain better picture reception (page 31).
•
Select “Noise Reduction” in the “Picture” menu to reduce the noise in the picture
(page 23).
Continued