Toshiba 20VL43U Owners Manual - Page 28

Troubleshooting Before calling a service technician, please check the following table for a possible cause of the problem and some solutions. Problem TV will not turn on Solution • Make sure the power cord is plugged in, then press POWER. • The remote control batteries may be dead. Replace the batteries. No picture, no sound • Check the antenna/cable connections. No sound, picture OK • The sound may be muted. Press VOLUME (VOL). • The station may have broadcast difficulties. Try another channel. Poor sound, picture OK • The station may have broadcast difficulties. Try another channel. Poor picture, sound OK • Check the antenna connections. • The station may have broadcast difficulties. Try another channel. • Adjust the PICTURE menu. Poor reception of broadcast channels • The station may have broadcast difficulties. Try another channel. • Check the antenna connections. Cannot receive above channel 13 • Make sure TV/CABLE is set to CABLE mode. Black box appears on the screen Unable to select a certain channel • The closed caption feature may be set to one of the Text modes (T1,T2, T3, or T4). Turn closed captioning OFF. • The channel may be blocked out with the V-Chip feature, or Erased with the add/erase feature. Multiple images • The station may have broadcast difficulties. Try another channel. • Use a highly directional outdoor antenna. Poor color or no color • The station may have broadcast difficulties. Try another channel. • Adjust the TINT and/or COLOR in the PICTURE menu. No stereo or SAP sound from a known • Make sure the MTS feature is set properly. MTS broadcast The remote control does not operate The V-Chip PIN code does not work • There may be an obstruction between the remote control and the remote control sensor. • The remote control batteries may be dead. Replace the batteries. • Change or reset your PIN code (see page 17 or 20). Appendix 28