Toshiba Satellite L755 User Manual - Page 140

DVD Super Multi drive, BD drive, Problem, Procedure

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Troubleshooting DVD Super Multi drive For more information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access a Make sure the drive's disc tray is securely CD/DVD in the drive closed. Press gently until it clicks into place. Open the disc tray and make sure the CD/DVD is properly seated. It should lie flat with the label facing up. A foreign object in the disc tray could block laser light from reading the CD/DVD. Make sure there is no obstruction. Remove any foreign object. Check whether the CD/DVD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. Refer to the Media care section in Chapter 4 for details on cleaning. Some CD/DVDs run correctly, but others do not The software or hardware configuration may be causing a problem. Make sure the hardware configuration matches your software's needs. Check the CD/DVD's documentation. Check the type of CD/DVD you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video CD-ROM: CD-DA, CD-Text, Photo CD (single/multi-session), CDROM Mode 1, Mode 2, CDROM XA Mode 2 (Form1, Form2), Enhanced CD (CDEXTRA), Addressing Method 2 Recordable DVD: DVD-R/-R DL, DVD+R/+R DL, DVD-RW, DVD+RW, DVD-RAM Check the region code on the DVD. It must match that on the DVD Super Multi drive. Region codes are listed in the Optical disc drives section in Chapter 2, The Grand Tour. BD drive For more information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access a Make sure the drive's disc tray is securely CD/DVD/BD in the drive closed. Press gently until it clicks into place. User's Manual 8-9

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User’s Manual
8-9
Troubleshooting
DVD Super Multi drive
For more information, refer to Chapter 4,
Operating Basics
.
BD drive
For more information, refer to Chapter 4,
Operating Basics
.
Problem
Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive’s disc tray is securely
closed. Press gently until it clicks into place.
Open the disc tray and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the disc tray could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. Refer to the
Media care
section in
Chapter 4 for details on cleaning.
Some CD/DVDs run
correctly, but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software’s needs.
Check the CD/DVD's documentation.
Check the type of CD/DVD you are using. The
drive supports:
DVD-ROM:
DVD-ROM, DVD-Video
CD-ROM:
CD-DA, CD-Text, Photo CD
(single/multi-session), CD-
ROM Mode 1, Mode 2, CD-
ROM XA Mode 2 (Form1,
Form2), Enhanced CD (CD-
EXTRA), Addressing
Method 2
Recordable DVD:
DVD-R/-R DL, DVD+R/+R
DL, DVD-RW, DVD+RW,
DVD-RAM
Check the region code on the DVD. It must
match that on the DVD Super Multi drive. Region
codes are listed in the
Optical disc drives
section
in Chapter 2,
The Grand Tour
.
Problem
Procedure
You cannot access a
CD/DVD/BD in the drive
Make sure the drive’s disc tray is securely
closed.
Press gently until it clicks into place.