Vtech InnoTab 3 Plus - The Learning Tablet User Manual - Page 28

Troubleshooting

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Troubleshooting Problem Possible Reason Solution Screen displays with Volume is turned no sound. down. Adjust the volume control. Headphones are connected. Unplug headphones from headphone jack. Screen turns on, then Battery power low. immediately off. Replace or recharge the batteries. No picture (or Program needs to be incorrect picture) on reset. screen, and pressing the Power button has no effect. Disconnect all power supplies (batteries and adapter), then reconnect all power supplies. Press the Power button. Remove the cartridge, clean it if necessary, and then re- insert it into the InnoTab® 3. No screen display after pressing Power button. Battery power low. Incomplete battery installation. Replace or recharge the batteries. Make sure to install all batteries in the battery compartment. No AC adapter power. Securely connect the AC adapter or car adapter to both the InnoTab® 3 and the power source. The cartridge icon Poor cartridge does not appear on connection. desktop. Remove the cartridge, clean it if necessary, and then re- insert it into the InnoTab® 3. USB connection Poor USB cable Securely connect the USB window does not pop connection. cable to InnoTab® 3 and the up after connecting computer. to computer. Connection is running Connect the InnoTab® 3 through USB hub. directly to the computer, without using a hub. 25

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25
Troubleshooting
Problem
Possible Reason
Solution
Screen displays with
no sound.
Volume is turned
down.
Adjust the volume control.
Headphones are
connected.
Unplug headphones from
headphone jack.
Screen turns on, then
immediately off.
Battery power low.
Replace or recharge the
batteries.
No picture (or
incorrect picture) on
screen, and pressing
the Power button has
no effect.
Program needs to be
reset.
Disconnect all power
supplies (batteries and
adapter), then reconnect all
power supplies.
Press the Power button.
Remove the cartridge, clean
it if necessary, and then re-
insert it into the
InnoTab
®
3
.
No screen display
after pressing Power
button.
Battery power low.
Replace or recharge the
batteries.
Incomplete battery
installation.
Make sure to install all
batteries in the battery
compartment.
No AC adapter power.
Securely connect the AC
adapter or car adapter to
both the
InnoTab
®
3
and the
power source.
The cartridge icon
does not appear on
desktop.
Poor cartridge
connection.
Remove the cartridge, clean
it if necessary, and then re-
insert it into the
InnoTab
®
3
.
USB connection
window does not pop
up after connecting
to computer.
Poor USB cable
connection.
Securely connect the USB
cable to
InnoTab
®
3
and the
computer.
Connection is running
through USB hub.
Connect the
InnoTab
®
3
directly to the computer,
without using a hub.