Vtech VH6211 Abridged User Manual - Page 43
Mute | Spare Batt
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Appendix Frequently asked questions I cannot hear any audio or the caller at the other end cannot hear me, when using my headset in PC mode. Make sure the two ends of the USB cable are securely plugged into the computer and headset base USB ports. Make sure PC mode is selected and the PC light is on. Make sure you have pressed on your headset to receive the audio from your computer. Make sure you are using a software program that supports VoIP calling (such as Skype or Skype for Business). Make sure the headset listening volume is turned on and set to an audible level in your computer audio settings and your VoIP calling software. Make sure the audio settings in your VoIP calling software are set to use your "VTech Headset". My headset isn't working. I want to replace my headset with a new headset. You need to deregister the headset from the current headset base, and then register it to the new headset base. To deregister the headset from the headset base: 1. Press and hold the PAIR button on the headset base (at least 10 seconds) until the MUTE | SPARE BATT light on the headset base turns on and starts to flash in red, then release the PAIR button. 2. Immediately press and release the PAIR button again. You must press the PAIR button while the MUTE | SPARE BATT light is still flashing red. (The light flashes for about seven seconds. If the light stops flashing, start again with Step 1.) It takes about 10 seconds to complete the deregistration process. The LED light flashes slowly in red and blue when the deregistration process is successful. 36