Western Digital WDBACG0030HCH User Manual - Page 67

Sending Customer Support Your Log Files, Obtaining Other Support, Request Support, Privacy Policy - review

Get Western Digital WDBACG0030HCH PDF manuals and user guides View all Western Digital WDBACG0030HCH manuals
Add to My Manuals
Save this manual to your list of manuals

Page 67 highlights

USING THE MY BOOK LIVE DASHBOARD Sending Customer Support Your Log Files If you have a problem with the My Book Live drive, complete the online form on the Support page to generate a log and send it to WD's Customer Support team. Another option is to manually generate a system log and save or email it. „ To run a system report and send it to WD Customer Support automatically, click the Request Support button. „ Click the Privacy Policy link to review WD's privacy policy. „ To run and save a system report manually, click the Create & Save button. Then save it to your computer. If desired, email it to WD Customer Support. Obtaining Other Support „ To obtain the most recently updated user manual, click the Product Documentation link. „ To see answers to frequently asked questions and troubleshooting instructions, click the FAQs link. „ To participate in a forum about the My Book Live, click the Forum link. „ To see WD phone numbers and other contact information, click the Contact Info link. MY BOOK LIVE 62 USER MANUAL

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
USING THE MY BOOK LIVE DASHBOARD
62
MY BOOK LIVE
USER MANUAL
Sending Customer Support Your Log Files
If you have a problem with the My Book Live drive, complete the online form on the
Support page to generate a log and send it to WD’s Customer Support team.
Another option is to manually generate a system log and save or email it.
To run a system report and send it to WD Customer Support automatically,
click the
Request Support
button.
Click the
Privacy Policy
link to review WD’s privacy policy.
To run and save a system report manually, click the
Create & Save
button.
Then save it to your computer. If desired, email it to WD Customer Support.
Obtaining Other Support
To obtain the most recently updated user manual, click the
Product
Documentation
link.
To see answers to frequently asked questions and troubleshooting
instructions, click the
FAQs
link.
To participate in a forum about the My Book Live, click the
Forum
link.
To see WD phone numbers and other contact information, click the
Contact
Info
link.