Xerox 6180N FreeFlow® PrInteract Remote Services User Guide - Page 15

4 How do I request Xerox support? When you want to request assistance from Xerox Support, you can call the Xerox Support Hotline through standard support procedures. If Xerox Hotline support is unable to immediately resolve your issue or concern, you will be asked to click the [Home: Support Access] link to enable remote desktop sharing. Desktop sharing enables Xerox to remotely troubleshoot problems quickly in real-time. You can also send Xerox an email message that describes your questions or comments through Remote Services. Accept a Xerox request to enable desktop sharing To enable desktop sharing: 1. Click [Home: Support Access]. A support dialog box opens. 2. Enter your name, contact information and a description of your question or issue. User Guide 11