Xerox 6180N FreeFlow® PrInteract Remote Services User Guide - Page 9

How do I start using Remote Services? Home page navigation The table that follows identifies each link located on the Home page and describes when to use each link. Link Problem Reporting Support Requests Support Access MeterAssistant Description Click [Problem Reporting] to display options for capturing and transferring job and/or machine data. Data capture and transfer is usually necessary after Xerox conducts a preliminary investigation of your environment and needs additional data for further analysis. Click [Support Requests] to display a table of requests Xerox Support has forwarded to you. Execution of these requests helps to ensure optimum operability of your print environment. Different types of support requests you may receive are: • Remote Monitoring • Data Capture and Transfer • Update Attributes • Execute Script • Download and Execute Script • Software Updates Click [Support Access] to accept a verbal request from Xerox Support to activate two-way, online communication. The Support Access page is used to communicate with Xerox using a dynamic chat window and to enable permission-based desktop sharing with either desktop control or view-only privileges. Click [MeterAssistant] to view a statistical summary table of automatic meter readings. This feature is available on monochrome and highlight color printers, only. User Guide 5