Xerox 6180N FreeFlow® PrInteract Remote Services User Guide - Page 18

How does Xerox ensure quality support? Remote Monitoring (RM) Remote Monitoring is a timer-based script that automatically captures and transmits machine data to Xerox Support. Job data is not captured using Remote Monitoring. Collected machine data is transmitted to Xerox Support at regular intervals. Xerox uses this information to identify and resolve issues. When you receive a Remote Monitoring Support Request, you only need to accept the request once. The scheduled data collection and transfer will then occur automatically. NOTE: To protect your privacy, Job data is not transmitted to Xerox at regular intervals. Job data is transmitted only if a Job Capture is performed directly via the Capture or Capture & Transfer page. Data Capture & Transfer Data Capture & Transfer is a script that customers are asked to execute when additional job and machine data is required. When Xerox Support needs additional data, you will receive a Support Request. Update Attributes The Update Attributes Support Request enables the Xerox Support team to remotely update device attributes. Examples of device attributes typically included within this type of Support Request include enabled or disabled logging, the frequency of Remote Monitoring (RM), or the canceling of a Support Request. Execute Script The Execute Script Support Request enables the Xerox Support team to execute an installed script. For example, you may be asked to execute a script that restores machinery to the factory settings. 14 User Guide