Xerox 8560DN Advanced Features Guide - Page 48

Macintosh Troubleshooting (Mac OS X, Version 10.2 and Higher), Mac OS X

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Macintosh Macintosh Troubleshooting (Mac OS X, Version 10.2 and Higher) The following procedure eliminates cabling, communication, and connection problems. Once you complete these steps, print a test page from your software application. Note: If the job prints, no further system troubleshooting is necessary. If there are print-quality problems, see the User Guide at www.xerox.com/office/8560Psupport. Mac OS X, Version 10.2 and Higher Troubleshooting Perform these steps only for Mac OS X, versions 10.2 and higher: 1. Open the Network Utility, and then click the Ping tab. 2. Enter the printer's IP address. 3. Click Ping. If you do not get a response, confirm that your TCP/IP settings are correct for your printer and computer. 4. For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5. a. From the printer's control panel, verify that EtherTalk is enabled. If it is not, enable it in the control panel, and then reset the printer. b. Print the Configuration page and verify that EtherTalk is enabled. c. From the Configuration page, verify the Zone. If you have multiple zones on your network, verify that your printer appears in the desired zone. 5. If you are still unable to print, access PhaserSMART Technical Support through CentreWare IS: a. Launch your web browser. b. Enter the printer's IP address in the browser's Address field (http://xxx.xxx.xxx.xxx). c. Select Support. d. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART. See also: www.xerox.com/office/8560Psupport Phaser® 8560 Color Printer 3-14

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Macintosh
Phaser® 8560 Color Printer
3-14
Macintosh Troubleshooting (Mac OS X, Version 10.2 and
Higher)
The following procedure eliminates cabling, communication, and connection problems. Once
you complete these steps, print a test page from your software application.
Note:
If the job prints, no further system troubleshooting is necessary. If there are
print-quality problems, see the
User Guide
at
www.xerox.com/office/8560Psupport
.
Mac OS X, Version 10.2 and Higher Troubleshooting
Perform these steps
only
for Mac OS X, versions 10.2 and higher:
1.
Open the
Network Utility
, and then click the
Ping
tab.
2.
Enter the printer’s IP address.
3.
Click
Ping
. If you do
not
get a response, confirm that your TCP/IP settings are correct for
your printer and computer.
4.
For
AppleTalk
, follow the steps below. For
TCP/IP
proceed to Step 5.
a.
From the printer’s control panel, verify that
EtherTalk
is enabled. If it is not, enable it
in the control panel, and then reset the printer.
b.
Print the Configuration page and verify that
EtherTalk
is enabled.
c.
From the Configuration page, verify the
Zone
. If you have multiple zones on your
network, verify that your printer appears in the desired zone.
5.
If you are still unable to print, access
PhaserSMART
Technical Support through
CentreWare IS:
a.
Launch your web browser.
b.
Enter the printer’s IP address in the browser’s
Address
c.
Select
Support
.
d.
Click the
PhaserSMART Diagnostic Tool
link to access PhaserSMART.
See also:
www.xerox.com/office/8560Psupport