Xerox N2125 User Guide - Page 139
Solving Printing Problems
UPC - 095205010176
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Solving Printing Problems Solving Printing Problems If you have any problems with the operation of your printer, refer to Table 5.2 for suggested remedies. Table 5.2 Printer Operation Problems Problem Action The printer will not print at all, or a file sent from the client/server will not print. • Check with your network administrator to see that the printer is powered on, connected to the network and that the network is operational. • Check Control Panel messages for "Paper Jam," "Door Open," etc. • If the port (parallel or network) the printer is connected to is disabled, enable it. Check the Configuration Sheet for the port you are using to see if the Port Enable item in the appropriate Interface Menu is set to On. If it is set to Off, set it to On and try again. • If the printer has printed recently, do the following: - Attempt to print a Configuration Sheet. If it does not print, contact your service provider. - If the Configuration Sheet prints, check to see that the printer is configured properly. - If the printer is configured properly, check the Configuration Sheet to confirm that the correct emulation is On, and that the correct PDL is enabled for the port or protocol you are using. - If the correct emulation is enabled and the printer continues not to print, contact your service provider. Table 5.2 Page 1 of 4 Chapter 5: Troubleshooting y 5-25