ZyXEL G-302 v3 User Guide - Page 11

ZyXEL G-302 v3 User’s Guide

Customer Support

11

Customer Support

In the event of problems that cannot be solved by using this manual, you should contact your

vendor. If you cannot contact your vendor, then contact a ZyXEL office for the region in

which you bought the device. Regional offices are listed below (see also http://

www.zyxel.com/web/contact_us.php). Please have the following information ready when you

contact an office.

Required Information

•

Product model and serial number.

•

Warranty Information.

•

Date that you received your device.

•

Brief description of the problem and the steps you took to solve it.

“+” is the (prefix) number you dial to make an international telephone call.

Corporate Headquarters (Worldwide)

•

Support E-mail: [email protected]

•

Sales E-mail: [email protected]

•

Telephone: +886-3-578-3942

•

Fax: +886-3-578-2439

•

Web: www.zyxel.com

•

Regular Mail: ZyXEL Communications Corp., 6 Innovation Road II, Science Park,

Hsinchu 300, Taiwan

China - ZyXEL Communications (Beijing) Corp.

•


•


•

Telephone: +86-010-82800646

•

Fax: +86-010-82800587

•

Address: 902, Unit B, Horizon Building, No.6, Zhichun Str, Haidian District, Beijing

•

Web: http://www.zyxel.cn

China - ZyXEL Communications (Shanghai) Corp.

•


•

Sales Mail: [email protected]

•

Telephone: +86-021-61199055

•

Fax: +86-021-52069033

•

Address: 1005F, ShengGao International Tower, No.137 XianXia Rd., Shanghai

•

Web: http://www.zyxel.cn

Costa Rica

•


•


Section	Page
User’s Guide	1
Preface	3
Safety Warnings	5
Copyright	7
Certifications	8
ZyXEL Limited Warranty	10
Customer Support	11
Table of Contents	17
List of Figures	21
List of Tables	23
Getting Started	25
1.1 About Your G-302 v3	25
1.1.1 Windows Vista Users	25
1.1.2 Application Overview	25
1.1.2.1 Infrastructure	26
1.1.2.2 Ad-Hoc	26
1.2 G-302 v3 Hardware and Utility Installation	27
1.3 Configuration Methods	27
1.4 Windows XP Users Only	27
1.5 Accessing the ZyXEL Utility	28
1.6 ZyXEL Utility Screen Summary	29
1.7 Connecting to a Wireless LAN	29
1.7.1 Site Survey	29
Wireless LAN Network	33
2.1 Wireless LAN Overview	33
2.1.1 SSID	33
2.1.2 Channel	33
2.1.3 Transmission Rate	33
2.2 Wireless LAN Security Overview	33
2.2.1 Data Encryption with WEP	34
2.2.2 IEEE 802.1x	34
2.2.2.1 EAP Authentication	34
2.2.3 WPA and WPA2	35
2.2.3.1 Encryption	35
2.2.3.2 User Authentication	35
2.2.4 WPA(2)-PSK Application Example	35
2.2.5 WPA(2) with RADIUS Application Example	36
2.3 Authentication Type	37
2.4 Preamble Type	37
ZyXEL Utility Configuration	39
3.1 The Link Info Screen	39
3.1.1 Trend Chart	40
3.2 The Site Survey Screen	41
3.2.1 Connecting to a WLAN Network	42
3.2.2 Security Settings	42
3.2.2.1 WEP Encryption	43
3.2.2.2 WPA/WPA2	44
3.2.2.3 WPA-PSK/WPA2-PSK	45
3.2.3 Confirm Save Screen	46
3.3 The Profile Screen	46
3.3.1 Adding a New Profile	48
3.4 The Adapter Screen	52
Maintenance	53
4.1 The About Screen	53
4.2 Uninstalling the ZyXEL Utility	53
4.3 Upgrading the ZyXEL Utility	54
Troubleshooting	55
5.1 Problems Starting the ZyXEL Utility	55
5.2 Problem with the Link Quality	55
5.3 Problems Communicating With Other Computers	56
5.4 Windows Vista Users - How To Start WLAN AutoConfig	56
Product Specifications	59
Management with Wireless Zero Configuration	61
Activating Wireless Zero Configuration	61
Connecting to a Wireless Network	62
Security Settings	65
Association	66
Authentication	67
Ordering the Preferred Networks	70
Wireless Security	73
Types of EAP Authentication	73
EAP-MD5 (Message-Digest Algorithm 5)	73
EAP-TLS (Transport Layer Security)	73
EAP-TTLS (Tunneled Transport Layer Service)	74
PEAP (Protected EAP)	74
LEAP	74
Dynamic WEP Key Exchange	74
WPA(2)	75
Encryption	75
User Authentication	76
WPA(2)-PSK Application Example	76
WPA(2) with RADIUS Application Example	77
Security Parameters Summary	78
Index	79
A	79
C	79
D	79
E	79
F	79
G	79
H	79
I	79
L	79
M	79
N	80
O	80
P	80
Q	80
R	80
S	80
T	80
U	80
V	80
W	80

ZyXEL G-302 v3 User Guide - Page 11

Customer Support - problems

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