ZyXEL WAC6303D-S User Guide - Page 242
NCC Discovery, The Zyxel Device cannot discover the AC.
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Chapter 29 Troubleshooting I enabled NCC Discovery, but the Zyxel Device is still in standalone mode. Make sure your Zyxel Device is registered to the NCC. The Zyxel Device is already registered with NCC, but it is still in standalone mode; it cannot connect to the NCC. 1 Make sure that NCC Discovery is enabled (see Section 9.6 on page 103). 2 Check your network's firewall/security settings. Make sure the following TCP ports are allowed: 443, 4335, and 6667. 3 Make sure your Zyxel Device can access the Internet. 4 Check your network's VLAN settings (see Section 9.3 on page 98). You may have to change the Management VLAN settings of the Zyxel Device to allow it to connect to the Internet and access the NCC. Note: Changing the management VLAN and IP address settings on the Zyxel Device also pushes these changes to the NCC. Do this only if your device cannot otherwise connect to the NCC. 5 Make sure your Zyxel Device does not have to go through network authentication such as a captive portal, If your network uses a captive portal, the network administrator may have to create a new VLAN without this requirement. Change your Zyxel Device's management VLAN settings as necessary. I want to switch from NCC to AC management, but I could not find the AC Discovery menu in the Zyxel Device Web Configurator. 1 Unregister the Zyxel Device from the NCC. 2 Reset your Zyxel Device to the factory defaults. 3 Make sure that your Zyxel Device is in the same subnet as the AC, and enable AC Discovery in Configuration > Network > AC Discovery. The Zyxel Device cannot discover the AC. 1 Make sure your Zyxel Device is not registered to NCC. 2 Enable AC Discovery in Configuration > Network > AC Discovery. NWA/WAC/WAX Series User's Guide 242