1998 Chevrolet Camaro Owner's Manual - Page 380

We prefer you utilize the CustomerSatisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary.If this mediation is unsuccessful, an informal hearing will be scheduled whereeligible customers may presenttheir case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure shouldordinarily take about 40 days fromthe time you file a claim until a decision is made. Some state laws may require you to use this program before filing a claim with a state-run arbitration program or inthe courts. For further information, contact the BBB at 1-800-955-5100 or the Chevrolet Customer Assistance Center at 1-800-222-1020. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has defect which could a cause a crash or could causeinjury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receivessimilar complaints, it may open an investigation, and if itfinds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved you, your dealeror in individual problems between General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 inthe Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. Warranty Information Your vehicle comes with separate warranty booklet a that contains detailed warrantyinformation. 8-10