2003 Chevrolet Malibu Owner's Manual - Page 324

STEEP THREE: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the GM/BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB AutoLine Program is an out of court program administered by theCouncil of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretationof the NewVehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge andyour case will generally beheard within 40 days.If you do not agree with the decision givenin your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB using the toll-free telephone number orwrite them atthe following address: BBB Auto Line Council of Better Business Bureaus. Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1 804 Telephone: 1-800-955-51 00 This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Chevrolet by dialing: 1-800-833-CHEV(2438). (TTY users in Canada can dial 1-800-263-3830,) 7-3