2010 Mercedes C-Class Owner's Manual - Page 218

216 X Useful features Contact the Customer Assistance Center at 1-800-FOR-MERCedes (1-800-367-6372) (USA only) or 1-888-923-8367 (Canada only). You will be asked to provide your password. X Then return to your vehicle at the time arranged with the Customer Assistance Center and pull the trunk lid handle for a minimum of 20 seconds until the indicator lamp in the SOS button is flashing. The message Connecting Call appears in the multifunction display. As an alternative, you may unlock the vehicle via Internet in the "My Tele Aid" section of "Owner's Online", using your ID and password (USA only). control will appear on the multifunction display. i The remote door lock feature is available if the relevant cellular phone network is available and data connection is possible. Stolen Vehicle Recovery Services In the event your vehicle was stolen: X Controls in detail i The remote door unlock feature is available if the relevant cellular phone network is available. The SOS button will flash and the message Connecting Call will appear in the multifunction display to indicate receipt of the door unlock command. If the trunk lid handle was pulled for more than 20 seconds before door unlock authorization was received, you must wait 15 minutes before pulling the trunk lid handle again. Remote door lock If you have forgotten to lock your vehicle and are no longer near it, you can have it locked remotely through the Customer Assistance Center. The vehicle can be remotely locked within four days after the ignition has been switched off. X Contact the Customer Assistance Center at 1-800-FOR-MERCedes (1-800-367-6372) (USA only) or 1-888-923-8367 (Canada only). You will be asked to provide your password. When you are inside your vehicle the next time and switch on the ignition, the message Tele Aid Doors locked by remote Report the incident to the police. The police will issue a numbered incident report. X Pass this number on to the Customer Assistance Center along with your password. The Customer Assistance Center will then attempt to covertly contact the vehicle's Tele Aid system. Once the vehicle is located, the Customer Assistance Center will contact the local law enforcement and you. The vehicle's location will only be provided to law enforcement. i If the anti-theft alarm stays on for more than 30 seconds, the Tele Aid system will notify the Customer Assistance Center automatically. Garage door opener The integrated remote control can operate up to three separately controlled devices compatible with HomeLink® or some other systems. G Warning! Before programming the integrated remote control to a garage door opener or gate operator, make sure people and objects are out of the way of the device to prevent potential harm or damage. When programming a garage door opener, the door moves up or down. When programming a gate operator, the gate opens or closes. Do not use the integrated remote control with any garage door opener that lacks safety stop