2010 Mercedes E-Class Owner's Manual - Page 179

Useful features X 177 Wait for a voice connection to the Customer Assistance Center. X Close cover : after the emergency call is concluded. G Warning! If you feel at any way in jeopardy when in the vehicle (e.g. smoke or fire in the vehicle, vehicle in a dangerous road location), please do not wait for voice contact after you have pressed the emergency button. Carefully leave the vehicle and move to a safe location. The Customer Assistance Center will automatically contact local emergency officials with the vehicle's approximate location if they receive an automatic SOS signal and cannot make voice contact with the vehicle occupants. X When the connection is established, the message Call Connected appears in the multifunction display. The Tele Aid system will transmit data generating the vehicle identification number, model, color and location (subject to availability of cellular and GPS signals). Terminating calls: Press button ~ on the multifunction steering wheel. Press the respective button for ending a telephone call on the COMAND system. or X Roadside Assistance button i The COMAND system display indicates that a Tele Aid call is in progress. While the call is connected you can change to the navigation menu by pressing the NAVI button on the COMAND system. Spoken commands are not available. A voice connection between the Roadside Assistance dispatcher and the occupants of the vehicle will be established. X Describe the nature of the need for assistance. The Mercedes-Benz Roadside Assistance dispatcher will either dispatch a qualified Mercedes-Benz technician or arrange to tow your vehicle to the nearest authorized Mercedes-Benz Center. For services such as labor and/or towing, charges may apply. Refer to the Roadside Assistance manual for more information. Sign and Drive services (USA only): Services such as a jump start, a few gallons of fuel or the replacement of a flat tire with the vehicle spare wheel are obtainable at no charge. i If the indicator lamp in Roadside Assistance button : is flashing continuously and there was no voice connection to the Customer Assistance Center established, then the Tele Aid system could not initiate a Roadside Assistance call (e.g. the relevant cellular phone network is not available). The message Call Failed appears in the multifunction display. X Press and hold Roadside Assistance button : for longer than 2 seconds. A call to a Mercedes-Benz Roadside Assistance dispatcher will be initiated. The indicator lamp in Roadside Assistance button : will flash while the call is in progress. The message Connecting Call will appear in the multifunction display and the COMAND system is muted. Z Controls in detail