1997 Oldsmobile Silhouette Owner's Manual - Page 412

For prompt assistance, please have the following information available to give the Customer Assistance Representative: Your name, address, home and business telephone numbers Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.) Retail facility name and location Vehicle delivery date and present mileage Nature of concern We encourage you to call us so we can give your inquiry prompt attention. However, if you wish to write Oldsmobile, address your inquiry to: Customer Assistance Representative Oldsmobile Central Office 920 Townsend Street P.O. Box 30095 Lansing, MI 48909 In Canada, write to: General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario LI H 8P7 Refer to your Warranty and Owner Assistance Information booklet for addresses of GM Overseas offices. When contacting Oldsmobile, please remember that your concern will likely be resolved in the retail facility, using the retailer's facilities, equipment and personnel. That is why we suggest you follow Step One first if you have a concern. Customer Assistancefor Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs). Oldsmobile has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Oldsmobile by dialing: I -800-833-OLDS. (TTY users in Canada can dial 1-800-263-3830.) 8-4