1998 Pontiac Bonneville Owner's Manual - Page 369

We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS Procedure before you resort AUTO LINE, but you to TO THE UNITED STATES may contact theBBB at any time.The BBB will attempt to resolve the complaint serving an intermediary. If as GOVERNMENT this mediation is unsuccessful, an informal hearingwill a defect which could be scheduled where eligible customers may present their If you believe that your vehicle has cause a crash could cause injuryor death, you should or case toan impartial third-party arbitrator. immediately inform the National Highway Traffic The arbitrator will make a decision which you may Safety Administration (NHTSA),in addition to If GM accept or reject. you accept the decision, will be notifying General Motors. bound by that decision. entire dispute resolution The If NHTSA receives similar complaints, may openan it procedure should ordinarily take about40 days from the investigation, andif it finds that a safety defect exists in time you f i e a claim until a decision is made. a groupof vehicles, it may order a recall and remedy Some state laws may require to usethis program you campaign. However, NHTSA cannot become involved before filinga claim witha state-run arbitration program in individual problems between you, your dealer or or in the courts. For further information, contact the General Motors. BBB at 1-800-955-5100 or the Pontiac Customer To contact NHTSA, you may either the Auto Safety call Assistance Centerat 1-800-PM-CARES. Hotline toll-freeat 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other informationabout motor vehicle safety from Hotline. the 8-10