3Com 3106c User Guide - Page 85
NBX NetSet > User Information > ACD Groups, User Information > ACD Groups
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UPC - 662705491585
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Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 85 3 Press Feature + the feature code for the ACD group. Your administrator can tell you which feature code to use. 4 Dial the ACD group password. Your administrator can tell you which password to use. 5 Press # and hang up. To log out of an ACD group using your 3Com Telephone: 1 Remove the handset from the charging unit. 2 Press the Talk button. 3 Press Feature + the feature code for the ACD group. 4 Dial the ACD group password. 5 Press # and hang up. Your administrator can configure an ACD group to an Access button. To log in to or to log out of the ACD group, press the specified Access button. The button lights to show that you are logged in. To log in to an ACD group using the NBX NetSet utility: 1 Log in to NBX NetSet > User Information > ACD Groups. 2 Select the ACD group to log in to. 3 Click Log In, and then click Close. If you log in to an ACD group and do not answer a call when it rings on your telephone, the system may log you out of the group depending on how the administrator has configured the group. To log out of an ACD group using the NBX NetSet utility: 1 Log in to NBX NetSet > User Information > ACD Groups. 2 Select the ACD group to log out of. 3 Click Log Out, and then click Close. Viewing ACD User Status The ACD Groups - Status display in the NBX NetSet utility shows each ACD group that you are a member of. Click each column heading to arrange the information in ascending or descending order. ■ Ext. - Shows the extension number of the ACD group. ■ ACD Group Name - Shows the name of the ACD group.
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