Aastra Dialog 4224 Dialog 4224 Operator for MX-ONE, user guide
Aastra Dialog 4224 Manual
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- Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 1
Dialog 4224 Operator Operator Terminal for MX-ONE™ Telephony System and MD110 User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 2
EN/LZT 103 63 R4A © Aastra Telecom Sweden AB 2008. All rights reserved. Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 3
Welcome 4 Important User Information 6 Description 8 Preparing the terminal 19 Incoming Calls 30 Extending 36 Service Features 47 Assistance 60 Outgoing Calls 74 Other Useful Features 83 Accessories 88 Installation 90 Troubleshooting 95 Glossary 96 Index 97 Dialog 4224 Operator 3 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 4
they are described using the most common code. The latest version of the user guide can be downloaded from: http://www.aastra.com Note: Dialog 4224 Operator is a system terminal, i.e. it can only be used for an Aastra private branch exchange that supports this type of phone. 4 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 5
in retrieval systems, or Aastra Telecom Sweden AB, SE-126 37 Hägersten, declares that this terminal, is in conformity with the essential requirements and other relevant provisions of the European R&TTE directive 1999/5/EC. Details to be found at: http://www.aastra.com/sdoc. Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 6
agency when service or repair work is required. • Do not use a telephone (other than cordless type) during an electrical storm. Disposal of the product Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products. 6 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 7
Ô Automatic answer How this User Guide works The initial section of the User Guide introduces the equipment and familiarises you with the layout of the Dialog 4224 Operator. The main body of the User Guide covers all the operating functions e.g. answering and extending calls. The conventions - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 8
Description Description The terminal The Dialog 4224 Operator uses a combination of advanced digital technology, ISDN communication principles and distributed stored program or headset (headset is optional). The handset is equipped with hearing aid function as standard. 8 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 9
Description Dialog 4224 Operator 1 2 3 4 5 22 6 7 11 8 24 9 12 10 13 23 14 14 21 20 15 19 17 18 15 26 16 25 Dialog 4224 Operator 9 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 10
80. 6 Alarm To acknowledge any system alarms. Key lamp flashes slowly at Manual or automatic extending" on page 22. 9 Continuous ring Continous ring mode. Incoming calls are signalled with repeated ring signals. Key lamp shows steady light when continuous ring is activated. 10 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 11
on page 53 and "Assistance" on page 60. The circumstances for the use of the Speech keys are: • Manual start of ring signal. • Implement the Call Splitting and Intrusion features. • Ring an extension when it is in the used to retrieve last extended call or call put on hold. Dialog 4224 Operator 11 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 12
23 Handset Supplied with hearing aid function as standard. Please note: The handset may attract and retain small metal objects in the earcap region. 12 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 13
) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Dialog 4224 Operator 13 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 14
operator queue, two digits 2 Type of incoming call Diverted call Emergency call (internal) Internal call Call from a private network line Call from a public line Recall call Rerouted call 3 Activated Metering, paging or Serial call Metered call Paging call Serial call 14 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 15
operator. • The destination (right side) shows details on the second connection. This is usually the extension an incoming call is connected to. Line identity, TRK is default (changed by your system ISDN terminal Line locked out Local mode Member in a conference Dialog 4224 Operator 15 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 16
digits 9 digits 1-19 digits Do not disturb No response Operator Outgoing external line Recall Reserved Speech mode Test mode Transfered side Number (extension or operator) External line data (external line) 7 Party identity destination side Number (extension or operator) 16 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 17
, etc. Name and number for diverted extension Dialed number Accepted Call Waiting is permitted Congestion Missed call. Dialed procedure has a wrong format Rejected call Restricted Dialog 4224 Operator 17 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 18
Description 15:25 3:25 AM 3:25 PM ALARM:n EXG SERV NO ALARM 11 System time, alarm class or maintenance status System time in 24 hours format System time AM in 12 hours format System time PM in 12 hours format Alarm class, n=2, 3 or 4 Service is ongoing No alarm in log 18 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 19
of the display if the terminal is in Night Service mode. To turn the terminal on or switch it to Day Service: Press. (To turn the terminal off press the key again.) If an incoming call is not answered within a predetermined time, the terminal is automatically switched off. Dialog 4224 Operator 19 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 20
. The key lamp is switched on, signaling that the terminal is in the continuous signal mode. ÕÔ Continuous ring To return to normal ringing: Press. 20 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 21
. The key lamp is switched on, signaling that calls will be automatically answered. ÕÔ Automatic answer To return to manual answering: Press. Note: If the terminal is programmed for automatic answer, you do not need to press the answer/extend key in order to answer calls. Dialog 4224 Operator 21 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 22
. ÕÔ Automatic extending To return to manual extending: Press. In this user guide the operator features are described with the the terminal programmed for manual extending. Note: If the terminal is . To choose a new language: Dial. Enter the language code and press. 22 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 23
finish setting. When extra amplification has been selected, the Line 1 key lamp turns off. Note: A level change also effects a headset connected to the headset outlet. Dialog 4224 Operator 23 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 24
ê *7 Melody ringing If you want to replace the ring signal with personal melodies when your phone rings, you can program one melody to signal an internal call, and another melody to signal do not press any key within 30 seconds, melody mode is automatically cancelled. 24 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 25
for Recall calls. Press. The current melody is stored. Note: The melody is not activated, see section "Activate or deactivate a stored melody" on page 26. Dialog 4224 Operator 25 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 26
key for the requested type of call again. When the key lamp is off the stored melody is deactivated. Press to exit melody mode. 26 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 27
notes. Grey digit = Long press. # Note: The key (to get a sharp or flat tone) is pressed after the note, but is displayed before the note. Dialog 4224 Operator 27 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 28
contrast. Press to save and exit. #Note: To exit the menu without saving the changes, press before you press any of the adjustment keys. 28 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 29
backlight level. Press to save and exit. #Note: To exit the menu without saving the changes, press before you press any of the adjustment keys. Dialog 4224 Operator 29 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 30
206 BOB BURNES . 15:25 Press to answer the call. < Speech key lamp is switched on and you are connected to the calling party. 30 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 31
to answer the call. < Speech key lamp is switched on and you are connected to the calling party. Correct if possible, and inform the caller. Dialog 4224 Operator 31 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 32
methods, dialing a common operator number or dialing an individual operator number. ê Display example: The common operator number (9) is dialed C= display in place of EXTENSION. If the caller has dialed your individual operator number, this number is shown instead of the common number. Press - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 33
key lamp is switched on and you are connected to the calling party. Inquiry When an extension contacts the operator with an external call put on hold, proceed in the same manner as section "An extension calls the display shows TRK, TRANSFER and the external line data. Dialog 4224 Operator 33 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 34
extension´s name and number instead. Press to answer the call. < Speech key lamp is switched on and you are connected to the calling party. 34 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 35
Absence information (Message Diversion) Absence information for an extension can be activated either from the operator terminal or at the telephone. When a called extension has activated an absence information and can be bypassed, see section "Bypassing" on page 46. Dialog 4224 Operator 35 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 36
Extending Extending This chapter describes how to extend calls to extensions, operators, paging units and external lines. z ê Free extension To transfer a call displayed on the left side to the last digit of the extension number is dialed and the terminal is cleared. 36 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 37
announce the call before extending (the terminal must be in manual extending mode). Dial the extension number. The right side the called party answers, ANSWER is shown. Announce the call. Note: System dependent, the calling party can listen to the announcement. Press to extend Dialog 4224 Operator 37 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 38
number. Proceed to extend the call as normal. If the busy extension has a previous call camped on C. WAITING and RESTRICTED are shown: However, if your system is programmed that way, it might be possible to have several calls camped on to the same extension (1 - 9). You can put the call on hold - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 39
. Inform the calling external party of the reply. Ò < Clear Ò Clear > To terminate the calls: Press. Press. The calls are disconnected and the terminal is cleared. Dialog 4224 Operator 39 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 40
. Press. The calls are disconnected and the terminal is cleared. Note: The activated absence information can be bypassed, see section "Bypassing" on page 46. 40 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 41
extension that has activated an External Follow-me, i.e. ordered a transfer of incoming calls to an external phone number. z Dial the extension number. The display momentarily shows FORWARD TO TRUNK. The Speech > key . The call is extended and the terminal is cleared. Dialog 4224 Operator 41 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 42
a ring signal before extending: Dial the extension number. Note: Manual ringing is not possible to use against an extension with a cordless phone, an IP phone, an ISDN terminal or Mobile Extension. Press to send ring signal . The call is extended and the terminal is cleared. 42 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 43
whole group is busy the call can still be extended. The call is put on hold and will ring the first extension that becomes free. Dialog 4224 Operator 43 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 44
. Press to activate call announcing. ê Press to extend the call. The call is camped on via the paging unit and the terminal is cleared. 44 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 45
display shows TRK OUTGOING, line data and momentarily the dialed number. Press to extend the call. The call is extended and the terminal is cleared. Dialog 4224 Operator 45 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 46
called once again but this time there is no abscence information. Press. If the diverted extension accepts the call: Press to extend the call. 46 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 47
Service Features Service Features On hold Putting an ongoing call temporarily on hold leaves the terminal free to perform other actions. The call is call the display shows RECALL and depending on type of call, EXTENSION or TRK with the relevant number, name or line data. Dialog 4224 Operator 47 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 48
Service Features To put on hold using Loop keys, Loop 1-4 An alternative method to put a call on hold is by using a Loop key. Ô Loop 2 To call on hold. The display shows RECALL and depending on type of call, EXTENSION or TRK with the relevant number, name or line data. 48 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 49
Service Features Announcing When you receive a call for an extension that needs to be announced before extending follow these procedures (the terminal must be in manual extending mode). z Ò Speech > ê The is cleared. When the extension becomes free you will be recalled. Dialog 4224 Operator 49 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 50
Service Features ê Ò Speech > Ô < Speech > Display example: C= 1 I= 0 RECALL TRK RECALL 010003012 EXTENSION RESERVED 206 BOB BURNES 15:25 Press. Voice the caller and the extension. ê Press to extend the call. The call is extended and the terminal is cleared. 50 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 51
Service Features Recall A recall is a: • Call put on hold by When the call is not retrieved or answered within a predetermined time (changeable by the your system administrator), the call will be returned to the terminal. Calls put on hold by the Press to answer the call. Dialog 4224 Operator 51 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 52
Service Features No answer or busy extension The terminal rings. ê Display example: C= 1 I= 0 RECALL TRK RECALL 010003012 EXTENSION BUSY 206 BOB BURNES voice connection with both parties. Press to extend the call. The call is extended and the terminal is cleared. 52 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 53
Using the following methods, the operator can provide the requested service: Note: The first two alternatives are not possible to use against an extension with a cordless phone, an IP phone, an ISDN terminal or Mobile call. The call is extended and the terminal is cleared. Dialog 4224 Operator 53 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 54
Service Features & z z Ò Speech > Ô < Speech > Calling external party first Ask the extension to hang up. Press. Make an external call in the usual manner. talk to both parties. Announce the call. Press to extend the call. The call is extended and the terminal is cleared. 54 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 55
Service Features & z Dial tone ordering An extension calls the terminal and requests an external metered line. Ask the caller to hold the line. Press can be read. If you press the meter key once again, the display switches to shows the number of metered pulses again. Dialog 4224 Operator 55 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 56
Service Features Ê z ê z ê Serial calls A Serial call allows a caller to speak to several extension within the exchange without having to call back. After each conversation is terminated the caller is redirected to the terminal. The operator a Serial call: Instruct the caller to Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 57
Service Features Recalls diverted to another terminal If you need to leave the terminal unattended e.g. during a Serial call you must ensure that all calls are redirected to another operator. *21* z # = To order Diversion of recalls: Dial and enter the individual operator Dialog 4224 Operator 57 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 58
Service Features z Ò Speech > Intrusion and Forced release For urgent calls you can use the Intrusion function to enter busy extensions and, if accepted, extension is free. Press to Camp On the call. The caller is camped on to the extension and the terminal is cleared. 58 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 59
Features Ò < Speech ê If the extensions class of service does not permit Intrusion The bottom row shows RESTRICTED, signaling that Intrusion is not permitted on this extension left party. or. Press to speak to the right party only. Voice connection with the right party. Dialog 4224 Operator 59 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 60
in this section may be optional. Making calls Using the following methods, the operator can assist with making calls: • Calling the extension first • Calling the external be used against an extension with a cordless phone, an IP phone, an ISDN terminal or Mobile Extension. 60 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 61
Ò Speech > Ò < Speech ê Calling the extension first The extension hangs up after phoning the operator to request assistance. This method of assistance prevents the extension from making or receiving any to extend the call. The call is extended and the terminal is cleared. Dialog 4224 Operator 61 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 62
. ê Press to extend the line. The line is extended to the extension allowing the caller to make the external call, the terminal is cleared. 62 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 63
from an established Conference: Press. The terminal is cleared. Note: When the maximum number of participants is reached, you are automatically disconnected from the Conference. Dialog 4224 Operator 63 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 64
they have initiated. Note: As a conference member you do not have access to any operator functions. Press. You are connected to the calling party. The caller informs you that To re-enter the group: Dial and enter the extension number. Press. # 2 * # Note: U.K., dial No. 64 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 65
numbers You can assist extensions to program Individual Speed Dialing numbers to digit keys 0-9 on the phone key pad. The number to be programmed may consist of a maximum of 20 digits. Note dial ( - ) #51* z# To erase all numbers: Dial. Dial the extension number and press. Dialog 4224 Operator 65 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 66
the extension number and press. To unlock an extension: Dial. Dial the extension number and press. Dial the individual authorisation code and press. Contact your system administrator regarding the authorisation code. 66 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 67
Diversion You can assist an extension to divert calls to a predetermined position specified by your system administrator. Note: The extension must have access to this function. *21* z# #21* the extension number and press. Cancel: Dial. Dial the extension number and press. Dialog 4224 Operator 67 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 68
extension number and press. * 2 * # Note: U.K., dial No. Dial the new number and press. Cancel: Dial. Dial the extension number and press. # 2 * # Note: U.K., dial No. 68 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 69
assist an extension to divert calls to a paging unit. Activate: Dial. Dial the extension number and press. Cancel: Dial. Dial the extension number and press. Dialog 4224 Operator 69 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 70
date is stated is system dependent. If no time or date is required: Dial. Dial the extension number and press. Enter the reason code and press. Contact your system administrator regarding the valid reason codes. #230* z# Cancel: Dial. Dial the extension number and press. 70 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 71
shows DATA EXT and LOCAL, informing that it is not possible to make a connection. Ò < Clear If you cannot make a connection: Press to clear the terminal. Dialog 4224 Operator 71 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 72
Number search profile, incoming calls are transferred to internal or external phones or back-up services (i.e. voice mail or operator) in the decided order to find the called person. Depending on : Dial. Dial the extension number and press. Personal Number is deactivated. 72 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 73
is busy • Diversion when the extension does not answer • Do not disturb • Flexible Night Service • Follow-me (internal, external) • Manual Message Waiting • Absence information (Message Diversion) Dial. Dial the extension number and press. The General Deactivation is done. Dialog 4224 Operator 73 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 74
the number. Display example: C= 1 I= 0 TRK OUTGOING 010003012 0084220000 15:25 To terminate the conversation: Press. The call is disconnected and the terminal is cleared. 74 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 75
supervised and the terminal is cleared. The terminal rings when the line becomes free, and the display shows RECALL, TRK and OUTGOING. Press to answer. Dialog 4224 Operator 75 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 76
:25 Press to terminate the conversation. The call is disconnected and the terminal is cleared. Note: If all lines are busy CONGEST. is shown. 76 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 77
rings the extension and ANSWER is displayed when the extension answers. Press to terminate the conversation. The call is disconnected and the terminal is cleared. Dialog 4224 Operator 77 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 78
extension has External Follow-me: FWD TO TRUNK is displayed momentarily, then the display shows (example): C= 1 I= 0 TRK OUTGOING - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 79
the terminal. Note: When EXTENSION L.LOCKED appears on the display you must clear the terminal and inform maintenance personnel so an investigation can be launched. Dialog 4224 Operator 79 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 80
operator has answered. Press to terminate the conversation. The call is disconnected and the terminal is cleared. z ^ Áê To paging unit Persons equipped with a wireless paging receiver, can be paged from your terminal. Depending on the type of paging system be recalled. 80 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 81
continues until it is answered. *** Last External Number Redial To redial the last external number called from the terminal: Dial. * * 0 Note: Sweden and Finland, dial Dialog 4224 Operator 81 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 82
Speed Dialing number These numbers are the same for all users and are programmed centrally from the maintenance terminal. z Dial your own use by using the digit keys 0-9 on the phone key pad. The programmed numbers can consist of a maximum of ) To erase all numbers: Dial. 82 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 83
Other Useful Features Other Useful Features Clock The time of day is shown in the bottom right hand corner of the display. AM/PM is only shown if the exchange is programmed in 12 hour format. Dialog 4224 Operator 83 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 84
Service: Dial. Dial the extension number and press. Note: If Night Service has lasted more than one hour and has not manually been cancelled by you, the Flexible Night Service will be automatically cancelled one hur after the exchange has been switched back to Day Service. 84 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 85
immediate action at all times The purpose with the acknowledgement of the alarm is to avoid other operators from reporting the alarm. After acknowledgement, you must report the alarm to maintenance, stating the display. #90# To return the exchange to normal state: Dial. Dialog 4224 Operator 85 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 86
The incoming route must have a category for MCT. The feature is supported by the interworking public exchange. To invoke the Malicious Call Tracing service: Dial. z z Ò Speech > Busy verification If a specific shows who is connected to the busy extension or external line. 86 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 87
page 75. When reporting the fault, consider the following • Location • Route number, line module numbers and external line number • Person reporting the trouble • Date and time reported • Person correcting the problem • Date and time corrected • Fault reported • Fault found Dialog 4224 Operator 87 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 88
handset for listening to an ongoing call Lift the handset. Press. The Headset key lamp is turned on. d To finish listening: Replace the handset. 88 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 89
CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Option unit (optional) The option If you do not press , the phone automatically returns to idle about 30 seconds after the last key press. Dialog 4224 Operator 89 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 90
plugged in "LINE" and the handset cable has to be plugged in "HANDSET". Change cables To remove a cable, use a screwdriver to unlock the stop. 90 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 91
Installation Install stands and adapt terminal Position high Position low Press to fasten stand Release to remove stand Dialog 4224 Operator Tiltable display Adjustable angle 91 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 92
) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. 92 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 93
Installation Install pull-out leaf (optional) 1 Remove the protective film from the guiding rails. 2 Attach the guiding rails to the bottom of the terminal, observing the direction of the "cut" corner. 3 Insert the pull-out leaf. Dialog 4224 Operator 93 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 94
moisture. Cleaning Clean your terminal only with a soft, water dampened cloth. Using soap or any other cleaning materials may discolor or damage the terminal. 94 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 95
Troubleshooting Troubleshooting When something does not work properly, you can initiate a selftest to check if your terminal is in order, or if the fault is in the system Inform your system administrator about the fault message. All the key lamps on the phone (and connected Dialog 4224 Operator 95 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 96
your system with supplementary services from the public net. Abbreviated number or short number, used for making frequently used numbers faster to dial. An external line from the private network. A trunk line is the same as an external line. Can be either digital or analog. 96 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 97
Bypassing 46 Bypassing absence information 46 Bypassing diverted extension 46 C Call Metering 53 Call Splitting 59 Choice of language 22 Dialog 4224 Operator Clock 83 Common Speed Dialing numbers 82 Conference calls 63 Copyright 5 D Data traffic 71 Declaration of conformity 5 Description 8 Display - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 98
42 Preparing the terminal 19 Choice of language 22 Manual or automatic answer 21 Manual or automatic extending 22 On/Off duty 19 Ring instructions 6 Serial calls 56 Service features 47 Settings Handset and headset volume 23 Melody ringing 24 Short numbers 82 Speed Dialing 82 Dialog 4224 Operator - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 99
T The terminal 8 Troubleshooting 95 U Unlock an extension 66 Index V Vacant number 40 Volume 23 W Warranty 5 Welcome 4 Dialog 4224 Operator 99 - Aastra Dialog 4224 | Dialog 4224 Operator for MX-ONE, user guide - Page 100
Subject to alteration without prior notice. For questions regarding the product, please contact your Aastra Certified Sales Partner. Also visit us on http://www.aastra.com © Aastra Telecom Sweden AB 2008 All rights reserved. EN/LZT 103 63 R4A
Dialog 4224 Operator
Operator Terminal for MX-ONEā¢ Telephony System and MD110
User Guide