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Apple MA200Y/A iMac Manual - Page 79

Troubleshooting

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Troubleshooting 5 5 Occasionally you may have problems while working with your iMac. This chapter gives you some solutions to try when you have a problem. This chapter provides solutions to problems that prevent you from working with your iMac, such as a system freeze or an iMac that won't start up. You can find more troubleshooting information in Mac Help (see page 29) and on the Apple Service and Support website at www.apple.com/support. If you experience a problem with your iMac, there is usually a simple and quick solution. If you encounter a problem, try to make a note of what you did before the problem occurred. This will help you narrow down the possible causes of the problem and then find the answers you need. Things to note include: Â The applications you were using when the problem occurred. Problems that occur only with a specific application may indicate that the application isn't compatible with the version of the Mac OS installed on your iMac. 79

Section	Page
User’s Guide	1
Contents	5
Getting Started	9
What’s in the Box	10
Setting up Your iMac	11
Next Steps	15
Transferring Information to Your iMac	15
Setting Up Your iMac for the Internet	16
More Information	17
Putting Your iMac to Sleep or Shutting It Down	18
Put Your iMac to Sleep	18
Shut Down Your iMac	18
Getting to Know Your iMac	19
For the Latest Information	19
Front View A	20
Front View B	22
Back View A	24
Back View B	26
Learning About Mac OS X	28
Getting Answers Using Mac Help	29
Customizing Your Desktop and Setting Your Preferences	30
Connecting a Printer	31
Monitoring Printing	31
Keeping Your Software Up to Date	32
Connecting to a Network	33
Using the Internet	33
Transferring Files to Another Computer	34
Using Applications	35
When an Application Doesn’t Respond	35
Using Your iMac	37
Using Mighty Mouse	38
Configuring Mighty Mouse	39
More Information About Mighty Mouse	40
Keyboard Controls	41
Using the Apple Remote and Front Row	42
Pairing Your Apple Remote	45
Turning Off IR Reception	45
Replacing the Apple Remote Battery	46
More Information About the Apple Remote	46
Using the Built-in iSight Camera	47
Taking Pictures with Photo Booth	47
Using Your iSight Camera with iMovie HD	48
Video Conferencing with iChat AV	49
Video Conferencing with More Than One Buddy	50
Turning Off the iSight Camera	50
Using Your Picture as Your Buddy Picture	50
Understanding AirPort Extreme Wireless Networking	51
How AirPort Provides Wireless Internet Access	51
More Information About AirPort	52
Using Bluetooth Wireless Technology	52
Setting Up a Bluetooth Device	53
More Information About Bluetooth Wireless Technology	54
Connecting to an Ethernet Network	54
More Information About Using Ethernet	55
Using Audio Devices	55
Headphone Out/Optical Audio Out Port	55
Audio Line-In Port	56
More Information About Using Audio	56
Connecting External Displays, Televisions, and Video Devices	57
Connecting an External Display, Projector, TV, or VCR	57
More Information About Using an External Display or TV	58
Using High-Speed Universal Serial Bus (USB) 2.0	59
Using USB Devices	59
Using Multiple USB Devices at the Same Time	60
More Information About USB	60
Connecting FireWire Devices	61
Using FireWire Devices	62
More Information About FireWire	62
Using Your Optical Drive	63
Inserting a CD or DVD Disc	64
Ejecting a Disc	65
Playing DVD Discs	65
Recording CD-R and CD-RW Discs	66
More Information About Recording CDs	66
Recording Information on a DVD	67
Securing Your iMac	68
Installing Memory	69
Installing Additional Memory	70
Making Sure Your iMac Recognizes the New Memory	77
Troubleshooting	79
Problems That Prevent You from Using Your iMac	80
Reinstalling the Software That Came with Your iMac	82
Installing Mac OS X	82
Installing Applications	83
Other Problems	83
Locating Your Product Serial Number	86
Using Apple Hardware Test	87
Specifications	89
Safety, Use, and Care Information	91
Safety Instructions for Setting Up and Using Your iMac	91
Do Not Make Repairs Yourself	93
Connectors and Ports	93
Laser Information	94
High-Risk Activities Warning	94
Avoid Hearing Damage	95
Understanding Ergonomics	95
Cleaning Your iMac	98
Cleaning Your iMac Display	98
Carrying Your iMac	98
Apple and the Environment	98
Connecting to the Internet	99
Gathering the Information You Need	101
Using Network Setup Assistant to Connect	103
Troubleshooting Your Connection	104
Cable Modem, DSL, and LAN Internet Connections	104
PPPoE Connections	105
Network Connections	106
Communications Regulation Information	107

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Troubleshooting

Occasionally you may have problems while working

with your iMac. This chapter gives you some

solutions to try when you have a problem.

This chapter provides solutions to problems that prevent you from working with your

iMac, such as a system freeze or an iMac that won’t start up. You can find more

troubleshooting information in Mac Help (see page 29) and on the Apple Service and

Support website at www.apple.com/support.

If you experience a problem with your iMac, there is usually a simple and quick

solution. If you encounter a problem, try to make a note of what you did before the

problem occurred. This will help you narrow down the possible causes of the problem

and then find the answers you need. Things to note include:

The applications you were using when the problem occurred. Problems that occur

only with a specific application may indicate that the application isn’t compatible

with the version of the Mac OS installed on your iMac.