Asus Q500A User Manual - Page 83

My Notebook PC gets too

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Issue My Notebook PC does not turn on. My Notebook PC displays an "Open policy file error" message when I turn it on. My Notebook PC gets too hot even when the cooling fan is working. How do I solve this? Solutions • Check the power cord connections. • Check if the battery pack is properly aligned at the notches and fitted completely into the battery slot. • If your Notebook PC is connected to the power adapter but does not load the BIOS or the operating system, the problem might be in the Notebook PC's hard disk drive. Contact your local ASUS Service Center for assistance. Download the latest Power4Gear utility from the ASUS website and reinstall it in your Notebook PC. • Ensure that nothing blocks any of the air vents while using your Notebook PC. • Close some running applications to decrease the system's load. • Check your system for viruses. • Try restoring your system to its original factory settings. IMPORTANT! Back up all your data to another location before restoring your Notebook PC to its factory settings. Notebook PC E-Manual 83

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Notebook PC E-Manual
8±
Issue
Solutions
My Notebook PC does not
turn on.
•
Check the power cord
connections.
•
Check if the battery pack
is properly aligned at the
notches and fitted completely
into the battery slot.
•
If your Notebook PC is
connected to the power
adapter but does not load the
BIOS or the operating system,
the problem might be in
the Notebook PC’s hard disk
drive. Contact your local ASUS
Service Center for assistance.
My Notebook PC displays
an “Open policy file error”
message when I turn it on.
Download the latest Power4Gear
utility from the ASUS website and
reinstall it in your Notebook PC.
My Notebook PC gets too
hot even when the cooling
fan is working. How do I
solve this?
•
Ensure that nothing blocks
any of the air vents while
using your Notebook PC.
•
Close some running
applications to decrease the
system’s load.
•
Check your system for viruses.
•
Try restoring your system to
its original factory settings.
IMPORTANT!
Back up all your
data to another location before
restoring your Notebook PC to
its factory settings.