Binatone iDECT Freedom User Manual - Page 37

Troubleshooting

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9 TROUBLESHOOTING Problem No dialling tone when pressing key Causes Solutions a. The connection cord of the base station is not plugged in. b. The adapter cord is not plugged in correctly in the base station. c. Another handset is using the base to make a call. d. Wrong telephone line cord a. Check the connections. Unplug and plug back in the mains. Check that the telephone cord has been plugged into the base station and the phone socket. b. Check the base station plug and the 230V plug (remove and plug-in). c. Wait until the line is unoccupied. d. Use the original telephone line cord supplied When connect to a PBX, Dialling prefix is needed. no and/or wrong connection after dialling. Insert the dialling prefix "SEARCHING" is displayed. a. Base station out of range. b. Base station not connected to mains. Reduce the range. Connect base station to mains. The call does not work. Service not activated or wrong setting Check your Subscription with network or change the dial mode. No display. Answering Machine Empty battery Recharge battery The unit does not record new messages. The answering machine is turned off. Turn on the answering machine. The caller cannot leave a message. a. The answering machine a. Turn on the answering machine. is turned off. b. Erase unnecessary messages. b. c. Message memory is full. ANSWER ONLY mode is set. c. Change to ANS & REC mode. I cannot operate the answering machine remotely. a. You are entering the wrong remote access code b. You are pressing the dial keys too quickly. c. You are using a pulse telephone. a. If you forget the remote access code, reset to the default settings. b. Press each key firmly. c. Try again using a touch tone phone. While recording an outgoing A call is being received. message or listening to messages, the unit rings and recording stops. Answer the incoming call and try again to record your out going message later. Please contact the technical support of the network provider for further information. This telephone is not equipped with a grounding function, and therefore some of the functions may be limited when used in PBX systems. 35

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35
Problem
Causes
Solutions
No dialling tone when
pressing <TALK > key
a. The connection cord of
the base station is not
plugged in.
b. The adapter cord is not
plugged in correctly in
the base station.
c. Another handset is using
the base to make a call.
d. Wrong telephone
line cord
a. Check the connections. Unplug
and plug back in the mains.
Check that the telephone cord
has been plugged into the base
station and the phone socket.
b. Check the base station plug and
the 230V plug (remove and plug-in).
c. Wait until the line is unoccupied.
d. Use the original telephone
line
cord supplied
When connect to a PBX,
no and/or wrong connection
after dialling.
Dialling prefix is needed.
Insert the dialling prefix
"SEARCHING"
is displayed.
a. Base station out of
range.
b. Base station not
connected to mains.
Reduce the range.
Connect base station to
mains.
The call does not work.
Service not activated or
Check your Subscription with
network or change the dial mode.
No display.
Empty battery
Recharge battery
Please contact the technical support of the network provider for further information.
This telephone is not equipped with a grounding function, and therefore some of
the functions may be limited when used in PBX systems.
9
TROUBLESHOOTING
Answering Machine
The unit does not record
new messages.
The answering machine is
turned off.
Turn on the answering machine.
The caller cannot leave a
message.
a. The answering machine
is turned off.
b. Message memory is full.
a. Turn on the answering machine.
b. Erase unnecessary messages.
I cannot operate the
answering machine
remotely.
a. You are entering the
wrong remote access code
b. You are pressing the dial
keys too quickly.
c.
You are using a pulse
telephone.
a. If you forget the remote access
code, reset to the default settings.
b. Press each key firmly.
While recording an outgoing
message or listening to
messages, the unit rings
and
recording
stops.
A call is being received.
Answer the incoming call
and try again to record your
out going message later.
c. ANSWER ONLY mode is set.
c. Change to ANS & REC mode.
c. Try again using a touch tone
phone.
wrong setting