Blackberry PRD-07630-011 Monitoring Guide - Page 20

Monitoring Guide Monitoring BlackBerry devices and user activity Monitoring BlackBerry devices and user 3 activity Search for a user account Before you begin: Turn on monitoring for the BlackBerry® Enterprise Server. If you do not turn on monitoring, you cannot click user accounts in the search results. 1. In the BlackBerry Monitoring Service console, on the Monitoring menu, expand Users. 2. Click Monitor Users. 3. Perform one of the following actions: • To search for all user accounts, click Search. • To search for specific user accounts, specify the search criteria. Click Search. 4. Click the display name for the user account. Viewing configuration settings and activity levels of data attributes of BlackBerry device users The BlackBerry® Monitoring Service console shows configuration settings and activity levels of data attributes of a BlackBerry device user. You can view the configuration settings to identify information such as the BlackBerry device PIN or the IT policies that you applied to the BlackBerry device user. You can view a data attribute to identify the current activity level or status of the BlackBerry device user and you can define thresholds that you can use to monitor a data attribute of a BlackBerry device user. You cannot define thresholds to monitor configuration settings for a BlackBerry device. View configuration settings and activity levels of data attributes of BlackBerry device users 1. In the BlackBerry® Monitoring Service console, on the Monitoring menu, expand Users. 2. Click Monitor Users. 3. Search for a user account. 4. Click the display name for the user account. 5. On the appropriate tab, locate the configuration settings or data attributes that you want to view. Related topics Create a threshold that you can use to monitor a data attribute of a BlackBerry device user, 24 18