Blackberry PRD-07630-011 Monitoring Guide - Page 3
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Contents 1 BlackBerry Enterprise Server monitoring solution 5 BlackBerry Monitoring Service...5 Web address and user roles for the BlackBerry Monitoring Service console 7 Web address for the BlackBerry Monitoring Service console 7 Roles and permissions for the BlackBerry Monitoring Service console 7 Best practice: Creating administrator accounts that can access the BlackBerry Monitoring Service console...8 Overview of the BlackBerry Monitoring Service console 9 BlackBerry device dashboard...10 Turn on monitoring for a BlackBerry Enterprise Server 11 Turn on monitoring for a non-SNMP server...11 2 Monitoring BlackBerry Enterprise Server components 12 Viewing configuration settings and activity levels of data attributes of BlackBerry Enterprise Server components...12 View configuration settings and activity levels of data attributes of BlackBerry Enterprise Server components...12 Generate a graph that shows data for a BlackBerry Enterprise Server component 12 Data attributes of the BlackBerry Configuration Database 13 Monitor the BlackBerry Configuration Database 13 Data attributes of the BlackBerry Configuration Database connections 13 Monitor connections to the BlackBerry Configuration Database 14 Monitoring BlackBerry Enterprise Server components that you configured for high availability 14 Status of BlackBerry Enterprise Server components in the BlackBerry Monitoring Service console after a failover occurs...15 Monitoring hung threads for the BlackBerry Messaging Agent 15 Monitor hung threads for the BlackBerry Messaging Agent 16 BlackBerry Enterprise Server components that the BlackBerry Monitoring Service cannot monitor 17 3 Monitoring BlackBerry devices and user activity 18 Search for a user account...18 Viewing configuration settings and activity levels of data attributes of BlackBerry device users 18 View configuration settings and activity levels of data attributes of BlackBerry device users 18 Monitor user accounts that are not initialized 19 BlackBerry device diagnostic test...19 Run a diagnostic test for a BlackBerry device from the BlackBerry Monitoring Service console 20 Run a diagnostic test for a BlackBerry device from the BlackBerry device 20