Bowflex Ultimate 2 Owners Manual - Page 83

81 Warranty Information 6-Week Satisfaction Guarantee We want you to know that the Bowflex Ultimate® 2 is a superior product. Your satisfaction is guaranteed. If, for any reason, you are not 100% satisfied with your Bowflex Ultimate® 2, please follow the instructions below to return your merchandise and receive a refund of the purchase price, less shipping and handling. 1. Call a Nautilus® Representative at 1-800-605-3369 or write to Nautilus, Inc. at 16400 SE Nautilus Drive, Vancouver, WA 98683 for a Return Authorization Number. Return Authorization will be granted if: a. You purchased your Bowflex Ultimate® 2 directly from Nautilus or from a certified Nautilus® dealer; and b. You are calling within 6 weeks of the delivery date of your merchandise. Returns should be shipped to: 16400 SE Nautilus Drive, Vancouver, WA 98683. All returned merchandise must be properly packaged in the original boxes and in good condition. NOTE: You are responsible for return shipping and for any damage or loss to merchandise that occurs during return shipment. We highly recommend that you insure your shipment. 3. Please mark all boxes clearly with: • Return Authorization Number • Your Name • Your Address • Your Phone Number Boxes without this information clearly marked on the outside may be refused. 4. Please make copies of your original invoice and put one in each box of merchandise. Your shipment must be received within two weeks from the date the Nautilus® Representative issued you your Return Authorization Number. Refunds may be denied or delayed if these instructions are not completely followed. Satisfaction Guarantee applies only to merchandise purchased by consumers directly from Nautilus, and does not apply to sales made by dealers or distributors. What Does This Warranty Cover? Nautilus warrants to the original purchaser of the Bowflex Ultimate® 2 that the Bowflex Ultimate® 2 is free from defects in materials and workmanship, when used for the purpose intended, under normal conditions. This warranty is extended only to the original purchaser and is not transferable or applicable to any other person. How Long Does Warranty Coverage Last? Residential: 12 Years on machine, No-Time-Limit Warranty on Power Rod® units. Commercial : This warranty is void if Bowflex Ultimate® 2 is used in a Commercial Environment This warranty covers all defects in material or workmanship of the Bowflex Ultimate® 2. Warranties do not cover commercial or institutional use or misuse and abuse by the consumer. To make this warranty effective, you must completely fill out the Bowflex Ultimate® 2 Warranty Registration Card within 30 days of purchase and return it to the address on the Warranty Registration Card. Warranty Does Not Cover • A Bowflex Ultimate® 2 purchased for commercial or institutional use. • Damage due to use by persons who weigh more than 300 pounds (136 kg). • Damage due to abuse, accident, failure to follow instructions or warnings in the Owner's Manual, misuse, mishandling, accident or Acts of God (such as floods, tornadoes, power surges, etc.). • Damage due to normal wear and tear. What Nautilus Will Do During your Warranty Coverage Period, Nautilus will repair any Bowflex Ultimate® 2 that proves to be defective in materials or workmanship. In the event repair is not possible, Nautilus will either replace your Bowflex Ultimate® 2 or refund your purchase price, less shipping and handling. Nautilus reserves the right to substitute material of equal or better quality if identical materials are not available at the time of service under this Warranty. The replacement of the product under the terms of the Warranty in no way extends the Warranty period. Service Support Call to speak to a Nautilus® Representative at 1-800-605-3369 or write to Nautilus, Inc. at 16400 SE Nautilus Drive, Vancouver, WA 98683. You may need to return the defective part, at your expense, to the address given to you by a Nautilus® Representative. Always include an explanation of the problem. Adequate protective packaging of the defective parts or unit and cost of shipping are your responsibility. The repaired part or unit will be returned to you at the company's expense. How State Law Applies This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.