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Brother International 1940CN User Guide - Page 143

Troubleshooting And Routine Maintenance, Error Messages, Error, Message, Cause, Action - cartridge

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ERROR MESSAGES ERROR MESSAGE CAUSE Document Jam The document scanned from ADF was longer than about 90 cm. The document is jammed in the machine. High Temperature The print head is too warm. Ink Empty One or more of the ink cartridges is empty. The machine will stop all print operations. While memory is available, black and white faxes will be received into memory. If a sending machine has a colour fax, the machine's 'handshake' will request that the fax be sent as black and white. If the sending machine has the ability to convert it, the colour fax will be received into memory as a black and white fax. Low Temperature The print head is too cold. Media Error (MFC-3340CN only) The media card is either corrupted, improperly formatted, or there is a problem with the media drive. Near Empty One or more of the ink cartridges are running out of ink. If a sending machine has a colour fax, the machine's 'handshake' will request that the fax be sent as black and white. If the sending machine has the ability to convert it, the colour fax will be received into memory as a black and white fax. No Cartridge An ink cartridge is not properly installed. No File (MFC-3340CN only) The media card in the media drive does not contain a .JPG file. ACTION See Using the automatic document feeder (ADF) on page 1-8. See Document Jam on page 12-5. Allow the machine to cool down. Replace the ink cartridges. (See Replacing the ink cartridges on page 12-25.) Allow the machine to warm up. Re-insert the card firmly into the slot to make sure it is in the proper position. If the error remains, check the media drive by inserting another media card that you know is working. Order a new ink cartridge. (See Replacing the ink cartridges on page 12-25.) Take out the ink cartridge and put it in again seating it properly. (See Replacing the ink cartridges on page 12-25.) Reinsert the correct media card. 12 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE

Section	Page
USER'S GUIDE FAX-1840C/FAX-1940CN/MFC-3240C/MFC-3340CN	1
APPROVAL INFORMATION	3
Compilation and Publication Notice	3
\	4
Safety precautions	5
To use the machine safely	5
Choosing a location	7
Quick Reference Guide	8
Sending faxes	8
Storing numbers	8
Dialling operations	9
Making copies	9
Table of Contents	10
1 Introduction	18
Using this Guide	18
Finding information	18
Symbols used in this Guide	18
Control panel overview	19
Turning the machine to Power Save condition	23
Power Save Setting	24
Load documents	25
Using the automatic document feeder (ADF)	25
Recommended environment	25
About paper	27
Recommended Paper	27
Handling and using special paper	28
Paper type and size for each operation	29
Paper weight, thickness and capacity	30
Paper capacity of the output paper tray	30
Printable area	31
How to load paper, envelopes and post cards	32
To load paper or other media	32
To load envelopes	34
To load post cards	35
About fax machines	36
Custom features	36
Do you have BT’s Call Minder on the phone line?	36
Why should there be problems?	36
How can you avoid possible problems?	36
Fax tones and handshake	37
ECM (Error Correction Mode)	38
2 Getting started	39
Initial Setup	39
Setting the Date and Time	39
Setting Tone or Pulse dialling mode (Except for the Nordic Countries)	39
Setting the Station ID	40
Setting the Phone Line Type	41
PABX and TRANSFER	41
General Setup	42
Setting the Mode Timer (MFC-3240C and MFC-3340CN only)	42
Setting the Mode Timer (FAX-1835C, FAX-1840C and FAX-1940CN only)	43
Setting the Paper Type	44
Setting the Paper Size	44
Setting the Ring Volume	45
Setting the Beeper Volume	45
Setting the Speaker Volume	46
Turning on Automatic Daylight Savings Time	47
Setting the LCD Contrast	47
3 Setup Send	48
How to enter Fax mode	48
How to dial	48
Manual dialling	48
One-Touch dialling	49
Speed-Dialling	49
Search	50
Fax Redial	50
How to Fax (B&W and Colour)	51
Colour fax transmission	51
Faxing from the ADF	51
Automatic transmission	51
Manual transmission	52
Sending a fax at the end of a conversation	52
Basic sending operations	53
Sending faxes using multiple settings	53
Contrast	53
Fax Resolution	54
Dual Access (Not available for colour faxes)	55
Real Time Transmission	56
Checking job status	57
Cancelling a fax in progress	57
Cancelling a scheduled job	57
Advanced sending operations	58
Broadcasting (Not available for colour faxes)	58
Overseas Mode	59
Delayed Fax (Not available for colour faxes)	60
Delayed Batch Transmission (Not available for colour faxes)	61
Setup for Polled Transmit (Standard) (Not available for colour faxes)	62
Setup for Polled Transmit with Secure Code (Not available for colour faxes)	63
TX Lock (FAX-1835C, FAX-1840C, MFC-3240C and MFC-3340CN only)	64
Setting up the password	65
Changing the TX Lock password	65
Turning TX Lock on	66
Turning TX Lock off	66
Memory Security (FAX-1940CN only)	67
Setting up the password	67
Changing the Memory Security password	68
Turning Memory Security on	68
Turning Memory Security off	68
4 Setup Receive	69
Basic receiving operations (FAX-1835C, FAX-1840C, MFC-3240C and MFC-3340CN only)	69
Choosing the Receive Mode	69
To select or change your Receive Mode	70
Setting the Ring Delay	70
Basic receiving operations (FAX-1940CN only)	71
Choosing the Receive Mode	71
To select or change your Receive Mode	72
Setting the Ring Delay	73
Setting Toll Saver (TAD mode)	74
Setting the F/T Ring Time (Fax/Tel mode only)	75
Setting the Fax/Tel Announcement (FAX-1940CN only)	75
Fax Detect (FAX-1835C, MFC-3240C and MFC-3340CN only)	76
Fax Detect (FAX-1840C and FAX-1940CN only)	77
Printing a reduced incoming fax (Auto Reduction)	78
Receiving a fax at the end of a conversation	78
Printing a fax from the memory	79
Reception into memory (Not available for colour fax reception)	79
Polling	80
Secure Polling	80
Setup for Polling Receive (Standard)	80
Setup for Polling Receive with Secure Code	81
Setup Delayed Polling Receive	81
Sequential Polling	82
5 Quick-Dial numbers and dialling options	83
Storing numbers for easy dialling	83
Storing One-Touch Dial numbers	83
Storing Speed-Dial numbers	84
Changing One-Touch and Speed-Dial numbers	85
Setting up Groups for Broadcasting	86
Dialling options	88
Access codes and credit card numbers	88
Pause	89
Tone or Pulse	89
Telephone (voice) operation (FAX-1840C and FAX-1940CN only)	90
How to dial	90
Making a telephone call	90
Answering calls with the Speaker Phone (FAX-1940CN only)	91
Tel (Except for FAX-1940CN)	91
Mute (FAX-1840C and FAX-1940CN only)	91
6 Remote Fax Options (Not available for colour faxes)	92
Setting up Fax Forwarding	92
Setting Fax Storage	93
Setting PC Fax Receive (MFC-3340CN only)	93
Turning off Remote Fax Options	94
Setting your Remote Access Code	94
Remote Retrieval	95
Using your Remote Access Code	95
Remote commands	96
Retrieving fax messages	99
Changing your Fax Forwarding number	99
7 TAD (Telephone Answering Device) (FAX-1940CN only)	100
TAD mode	100
Setting up the TAD	100
Recording TAD Outgoing Message	101
Listening to Outgoing Message (OGM)	102
Erasing Outgoing Message (OGM)	102
Activating TAD mode	102
Message indicator	103
Playing voice messages	103
Printing a fax message	104
Erasing incoming messages	104
To erase voice messages individually	104
To erase messages all at once	105
Setting Maximum Time for incoming messages	105
Setting Toll Saver	105
ICM Recording Monitor	106
Recording a conversation	106
Record Fax/Tel Outgoing Announcement (F/T OGM)	106
8 Printing reports	107
Fax settings and activity	107
Customizing the Transmission Verification Report	107
Setting the Journal Period	108
Printing reports	109
How to print a report	109
9 Making copies	110
Using the machine as a copier	110
Enter Copy mode	110
Making a single copy	111
Making multiple copies	111
Stop copying	111
Using the temporary Copy keys (Temporary settings)	112
Increasing copy speed or quality	113
Changing the temporary copy settings	114
Enlarging or reducing the image copied	115
Setting paper type	116
Setting paper size	117
Adjusting brightness	117
Adjusting contrast	118
Sorting copies (FAX-1940CN and MFC-3340CN only)	118
Making N in 1 copies or a poster (Page Layout)	119
Changing the default copy settings	121
Increasing copy speed or quality	121
Adjusting brightness	121
Adjusting contrast	122
Adjusting colour saturation	122
Legal limitations	123
10 Walk-Up PhotoCapture Center™ (MFC-3340CN only)	124
Introduction	124
PhotoCapture Center™ requirements	125
Getting started	126
Printing the Index (Thumbnails)	128
Printing images	129
DPOF printing	131
Changing the default settings	132
Increasing print speed or quality	132
Setting the paper & size	132
Adjusting brightness	133
Adjusting contrast	133
Colour enhancement	133
Cropping	135
Borderless	135
Understanding the Error Messages	136
Using PhotoCapture Center™ from your PC	137
Using PhotoCapture Center™ for scanning documents	137
11 Important information	138
For your safety	138
IT power system (For Norway only)	138
LAN connection (FAX-1940CN and MFC-3340CN only)	138
International ENERGY STAR® Compliance Statement	138
Important safety instructions	139
Trademarks	141
12 Troubleshooting and routine maintenance	142
Troubleshooting	142
Error messages	142
Document Jam	146
Document is jammed inside the front of the machine.	146
Printer jam or paper jam	147
Paper is jammed inside the paper tray	147
Paper is jammed inside the machine	148
If you are having difficulty with your machine	150
Compatibility	155
How to improve print quality	156
Cleaning the print head	156
Checking the print quality	157
Checking the printing alignment	159
Checking the ink volume	160
Packing and shipping the machine	161
Routine maintenance	164
Cleaning the Scanner	164
Cleaning the machine Printer Platen	165
Replacing the ink cartridges	166
Appendix A	170
Telephone services	170
BT Call Sign (For U.K. Only)	170
To enable the machine to work with BT Call Sign (Only with your external phone)	170
Advanced receiving operations	171
Operation from extension telephones	171
Fax/Tel mode	172
Fax/Tel mode in the Power Save condition	172
Using a cordless external handset	173
Changing the remote codes	173
Connecting an external device to your machine	174
Connecting an external telephone	174
Connecting an external telephone answering device (TAD)	175
Sequence	175
Connections	176
Recording outgoing message (OGM) on an external TAD	177
Using extension telephones (For U.K. only)	178
Multi-line connections (PBX)	180
If you are installing the machine to work with a PBX	180
Custom features on your phone line	180
Appendix B	181
On-screen programming	181
Menu table	181
Memory storage	181
Navigation keys	182
Entering Text	193
Inserting spaces	193
Making corrections	193
Repeating letters	193
Special characters and symbols	194
Glossary	195
Specifications	200
Product description	200
General	200
Print media	202
Copy	202
PhotoCapture Center™ (MFC-3340CN only)	203
Fax	204
Scanner (MFC-3240C and MFC-3340CN only)	205
Printer	206
Interfaces	207
Computer requirements	207
Consumable items	208
Network (LAN) (FAX-1940CN and MFC-3340CN only)	209
Optional External Wireless Print/Scan Server (NC-2200w) (MFC-3240C and MFC-3340CN only)	210
Index	211
Remote Retrieval Access card (FAX-1940CN only)	216
Remote Retrieval Access card (FAX-1835C, FAX-1840C, MFC-3240C and MFC-3340CN only)	218

Match case Limit results 1 per page

12 - 2

TROUBLESHOOTING AND ROUTINE MAINTENANCE

Document Jam

The document scanned from ADF

was longer than about 90 cm.

See

Using the automatic document feeder

(ADF)

on page 1-8.

The document is jammed in the

machine.

See

Document Jam

on page 12-5.

High

Temperature

The print head is too warm.

Allow the machine to cool down.

Ink Empty

One or more of the ink cartridges

is empty. The machine will stop all

print operations. While memory is

available, black and white faxes

will be received into memory. If a

sending machine has a colour fax,

the machine’s ‘handshake’ will

request that the fax be sent as

black and white. If the sending

machine has the ability to convert

it, the colour fax will be received

into memory as a black and white

fax.

Replace the ink cartridges.

(See

Replacing the ink cartridges

on page

12-25.)

Low

Temperature

The print head is too cold.

Allow the machine to warm up.

Media Error

(MFC-3340CN

only)

The media card is either

corrupted, improperly formatted,

or there is a problem with the

media drive.

Re-insert the card firmly into the slot to make

sure it is in the proper position. If the error

remains, check the media drive by inserting

another media card that you know is working.

Near Empty

One or more of the ink cartridges

are running out of ink. If a sending

machine has a colour fax, the

machine’s ‘handshake’ will

request that the fax be sent as

black and white. If the sending

machine has the ability to convert

it, the colour fax will be received

into memory as a black and white

fax.

Order a new ink cartridge.

(See

Replacing the ink cartridges

on page

12-25.)

No Cartridge

An ink cartridge is not properly

installed.

Take out the ink cartridge and put it in again

seating it properly.

(See

Replacing the ink cartridges

on page

12-25.)

No File

(MFC-3340CN

only)

The media card in the media drive

does not contain a .JPG file.

Reinsert the correct media card.

ERROR MESSAGES

ERROR

MESSAGE

CAUSE

ACTION