Brother International DCP 7020 Users Manual - English - Page 41

Troubleshooting and routine maintenance, Troubleshooting, Error messages

Get Brother International DCP 7020 - B/W Laser - All-in-One PDF manuals and user guides
UPC - 012502612834
View all Brother International DCP 7020 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 41 highlights

6 Troubleshooting and routine maintenance Troubleshooting Error messages As with any sophisticated office product, errors may occur. If this happens, your DCP identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION 6 Back Cover Open The back cover is not completely Close the back cover of the DCP. closed. Change Drum Soon The drum unit is near the end of its life. Use the drum unit until you have a print quality problem; then replace the drum unit with a new one. See Replacing the drum unit (DR-350) on page 6-22. Cooling Down Wait for a while The temperature of the drum unit or toner cartridge is too hot. The DCP will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the display on the DCP shows Cooling Down, and Wait for a while. You must wait 20 minutes for it to cool. Cover is Open The front cover is not completely closed. Close the front cover for the drum unit. Document Jam The document was not inserted or fed properly or the document scanned from the ADF was too long. See Document jams on page 6-3. See Using the automatic document feeder (ADF) on page 1-6. Data Remaining Print data is left in the DCP's memory. Re-start printing from your computer. Print data is left in the DCP's memory. The USB or Parallel cable was unplugged while the computer was sending the data to the DCP. Press Job Cancel. The DCP will cancel the job and eject the page that is being printed. Try to print again. Dust on Drum The drum unit needs to be cleaned. See Cleaning the drum unit on page 6-12. Fail to Warm up The fuser unit is too cold. Unit is too Hot The fuser unit is too hot. Turn off the DCP's power switch, and check the DCP's environment. If it is in a location that is too cold or too hot, try to cool or warm the room by turning on the air conditioner or heater. Or, change the location. Then, turn on the DCP's power switch. 6 - 1

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
6 - 1
6
6
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this happens, your DCP identifies
the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center
offers latest FAQs and troubleshooting tips.
.
Troubleshooting and routine
maintenance
ERROR MESSAGES
ERROR MESSAGE
CAUSE
ACTION
Back Cover Open
The back cover is not completely
closed.
Close the back cover of the DCP.
Change Drum Soon
The drum unit is near the end of its life.
Use the drum unit until you have a print quality
problem; then replace the drum unit with a new one.
See
Replacing the drum unit (DR-350)
on page 6-22.
Cooling Down
Wait for a while
The temperature of the drum unit or
toner cartridge is too hot. The DCP will
pause its current print job and go into
cooling down mode. During the cooling
down mode, you will hear the cooling
fan running while the display on the
DCP shows
Cooling Down
, and
Wait for a while
.
You must wait 20 minutes for it to cool.
Cover is Open
The front cover is not completely
closed.
Close the front cover for the drum unit.
Document Jam
The document was not inserted or fed
properly or the document scanned from
the ADF was too long.
See
Document jams
on page 6-3.
See
Using the automatic document feeder (ADF)
on
page 1-6.
Data Remaining
Print data is left in the DCP’s memory.
Re-start printing from your computer.
Print data is left in the DCP’s memory.
The USB or Parallel cable was
unplugged while the computer was
sending the data to the DCP.
Press
Job Cancel
.
The DCP will cancel the job and
eject the page that is being printed.
Try to print again.
Dust on Drum
The drum unit needs to be cleaned.
See
Cleaning the drum unit
on page 6-12.
Fail to Warm up
The fuser unit is too cold.
Turn off the DCP’s power switch, and check the DCP’s
environment. If it is in a location that is too cold or too
hot, try to cool or warm the room by turning on the air
conditioner or heater. Or, change the location. Then,
turn on the DCP’s power switch.
Unit is too Hot
The fuser unit is too hot.