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Brother International DCP 7020 Users Manual - English - Page 49

Scanning Difficulties, Software Difficulties, Repair MFL-Pro Suite, DIFFICULTY, SUGGESTIONS - printer driver

UPC - 012502612834

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Troubleshooting and routine maintenance DIFFICULTY SUGGESTIONS Scanning Difficulties TWAIN errors appear while scanning. Make sure the Brother TWAIN driver is selected as the primary source. In PaperPort®, click Scan in the File menu and select the Brother TWAIN driver. Software Difficulties Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. Cannot perform '2 in 1 or 4 in 1' printing. Check that the paper size setting in the application and in the printer driver are the same. Cannot print when using Adobe Illustrator. When using ATM fonts, some characters are missing or some characters are printed in their place. Try to reduce the print resolution. (See Advanced tab in the Software User's Guide on the CD-ROM.) If you are using Windows® 98/98SE/Me, select 'Printer Settings' from the 'Start' menu. Select the properties of the 'Brother DCP-7020'. Click 'Spool Setting' on the 'Details' tab. Select 'RAW' from 'Spool Data Format'. 'Unable to write to LPT1' or 'LPT1 1. Make sure the DCP is on (plugged into the AC power outlet and the power already in use' Error Message appears. switch turned on) and that it is connected directly to the computer using the 6 IEEE-1284 bi-directional parallel cable. The cable must not go through another 'MFC is Busy' Error Message peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box). appears. 2. Make sure the DCP is not displaying an error message on the LCD Display. 3. Make sure no other device drivers, which also communicate through the parallel port, are running automatically when you boot up the computer (such as, drivers for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=, Run=command lines in the win.ini file or the Setup Group) 4. Check with your computer manufacturer to confirm that the computer's parallel port settings in the BIOS are set to support a bi-directional DCP; i.e. (Parallel Port Mode - ECP) 6 - 9

Section	Page
USER'S GUIDE DCP-7020	1
Brother numbers	3
Register your product	3
Frequently asked questions (FAQs)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One Year Limited Warranty and Replacement Service (USA only)	6
Brother® One Year Limited Warranty and Replacement Service (USA only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)	8
Safety precautions	9
To use the DCP safely	9
Table of Contents	11
1 Introduction	14
Using this Guide	14
Choosing a location	15
How to access the complete User’s Guide	16
To view Documentation (For Windows®)	16
How to find Scanning instructions	16
To view Documentation (For Macintosh®)	17
How to find Scanning instructions	17
Control panel overview	18
Load document	19
Using the automatic document feeder (ADF)	19
Using the scanner glass	20
About paper	21
Recommended Paper	21
Choosing acceptable paper	21
Paper capacity of the paper trays	22
How to load paper	23
To load paper or other media in the paper tray	23
To load paper or other media in the manual feed slot	24
2 Getting started	25
Initial Setup	25
Setting the Paper Type	25
Setting the Paper Size	25
Setting the Beeper Volume	26
Toner Save	26
Sleep Time	27
Setting the LCD Contrast	27
Printing the User Settings List	27
3 Making copies	28
Using the DCP as a copier	28
Making a single copy	28
Making multiple copies	28
Stop copying	28
Using the Temporary Copy keys	29
Enlarging or reducing the image copied	29
Adjusting contrast	30
Changing the temporary copy settings	31
Quality	32
Sorting copies using the ADF	32
Making N in 1 copies (Page Layout)	32
Making a poster (Page Layout)	34
Changing the default copy settings	34
Quality	34
Adjusting contrast	35
Out of Memory message	35
4 Software Features	36
5 Important information	37
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	37
Important	37
Important - about the interface cable	37
Industry Canada Compliance Statement (Canada only)	38
Disconnect device	38
International Energy Star® Compliance Statement	38
Laser safety	38
FDA regulations	38
Important safety instructions	39
Trademarks	40
6 Troubleshooting and routine maintenance	41
Troubleshooting	41
Error messages	41
Document jams	43
Document is jammed in the top of the ADF unit	43
Document is jammed under the document cover	43
Document is jammed at the output tray	43
Paper jams	44
Paper is jammed inside the DCP	44
Paper is jammed at back of the DCP	45
Paper is jammed inside the drum unit and toner cartridge assembly	47
If you are having difficulty with your DCP	48
Improving the print quality	51
Cleaning the drum unit	52
Packing and shipping the DCP	55
Routine maintenance	56
Cleaning the outside of the DCP	56
Cleaning the scanner glass	57
Cleaning the laser scanner window	57
Cleaning the corona wire	59
Replacing the toner cartridge (TN-350)	59
How to replace the toner cartridge	60
Replacing the drum unit (DR-350)	62
Machine Information	64
Checking the Serial Number	64
Checking the Page Counters	64
Checking the Drum Life	65
Appendix	66
On-screen programming	66
Menu table	66
Menu Mode	66
Specifications	70
Product description	70
General	70
Print media	71
Copy	72
Scanner	72
Printer	73
Interfaces	73
Computer requirements	74
Consumable items	75
Optional External Wireless Print/Scan Server (NC-2200w)	75
Optional External Print Server (NC-2100p)	76
Index	77