Brother International DCP 7020 Users Manual - English - Page 48

If you are having difficulty with your DCP, Visit us - printer cartridge

Get Brother International DCP 7020 - B/W Laser - All-in-One PDF manuals and user guides
UPC - 012502612834
View all Brother International DCP 7020 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 48 highlights

Chapter 6 If you are having difficulty with your DCP If you think there is a problem with your DCP, check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. DIFFICULTY SUGGESTIONS Printing Difficulties Poor print quality See Improving the print quality on page 6-11. Vertical black lines. Sometimes you may see vertical streaks/black lines on the printed pages. The drum unit's primary corona wire may be dirty. Clean your primary corona wire (See Cleaning the corona wire on page 6-19). Copy Quality Difficulties Vertical black streaks or black spots appear in copies. Sometimes you may see vertical streaks on your copies. Either the scanner or the drum unit's primary corona wire is dirty. Clean them both. (See Cleaning the scanner glass on page 6-17 and Cleaning the corona wire on page 6-19.) Printer Difficulties The DCP does not print. Please make sure: • The DCP is plugged in and the power switch is turned on. -OR- • The toner cartridge and drum unit are installed properly. (See Replacing the drum unit (DR-350) on page 6-22.) -OR- • The interface cable is securely connected between the DCP and computer. (See the Quick Setup Guide.) -OR- • Check to see if LCD is showing an error message. (See Error messages on page 6-1.) -OR- • DCP is online. Click Start and then Printer and Faxes. Select the 'Brother DCP-7020' and right-click. Make sure that "Use Printer Offline" is unchecked. The DCP prints unexpectedly or it prints garbage. Turn off the DCP's power switch and then turn it on again. Check the primary settings in your application software to make sure it is set up to work with your DCP. The DCP prints first couple of pages correctly, then some pages have text missing. Your computer is not recognizing the DCP's input buffer full signal. Please make sure you connect the DCP cable correctly. (See the Quick Setup Guide.) The DCP cannot print full pages of a document. Out of Memory message occurs. Reduce the printing resolution. (See Advanced tab in the Software User's Guide on the CD-ROM.) Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software. My headers or footers appear when I view my document on the screen but do not appear when I print them. Your DCP can print 62 lines per page. The top two lines and bottom two lines are a restricted area that will not accept print. Adjust the top and bottom margins in your document to allow for this. 6 - 8

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
Chapter 6
6 - 8
If you are having difficulty with your DCP
If you think there is a problem with your DCP, check the chart below and follow the troubleshooting
tips.
The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
.
DIFFICULTY
SUGGESTIONS
Printing Difficulties
Poor print quality
See
Improving the print quality
on page 6-11.
Vertical black lines.
Sometimes you may see vertical streaks/black lines on the printed pages. The
drum unit’s primary corona wire may be dirty. Clean your primary corona wire
(See
Cleaning the corona wire
on page 6-19).
Copy Quality Difficulties
Vertical black streaks or black spots
appear in copies.
Sometimes you may see vertical streaks on your copies. Either the scanner or the
drum unit’s primary corona wire is dirty. Clean them both.
(See
Cleaning the scanner glass
on page 6-17 and
Cleaning the corona wire
on
page 6-19.)
Printer Difficulties
The DCP does not print.
Please make sure:
•
The DCP is plugged in and the power switch is turned on.
—
OR
—
•
The toner cartridge and drum unit are installed properly. (See
Replacing the
drum unit (DR-350)
on page 6-22.)
—
OR
—
•
The interface cable is securely connected between the DCP and computer.
(See the Quick Setup Guide.)
—
OR
—
•
Check to see if LCD is showing an error message. (See
Error messages
on
page 6-1.)
—
OR
—
•
DCP is online. Click
Start
and then
Printer and Faxes
. Select the ‘Brother
DCP-7020’ and right-click. Make sure that “Use Printer Offline” is unchecked.
The DCP prints unexpectedly or it
prints garbage.
Turn off the DCP’s power switch and then turn it on again. Check the primary
settings in your application software to make sure it is set up to work with your
DCP.
The DCP prints first couple of
pages correctly, then some pages
have text missing.
Your computer is not recognizing the DCP’s input buffer full signal. Please make
sure you connect the DCP cable correctly. (See the Quick Setup Guide.)
The DCP cannot print full pages of
a document.
Out of Memory
message occurs.
Reduce the printing resolution. (See
Advanced tab
in the Software User’s Guide
on the CD-ROM.)
Reduce the complexity of your document and try again. Reduce the graphic quality
or the number of font sizes within your application software.
My headers or footers appear when
I view my document on the screen
but do not appear when I print
them.
Your DCP can print 62 lines per page. The top two lines and bottom two lines are
a restricted area that will not accept print. Adjust the top and bottom margins in
your document to allow for this.