Brother International HL-L9310CDW Online Users Guide HTML - Page 244
Error and Maintenance Messages, Action, FAQs & Troubleshooting
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Home > Troubleshooting > Error and Maintenance Messages Error and Maintenance Messages If the LCD displays errors and your Android™ device supports the NFC feature, touch your device to the NFC symbol on your Brother machine to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.) Make sure the NFC settings of both your Brother machine and your Android™ device are set to On. As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table. Follow the instructions in the Action column to solve the error and remove the message. You can correct most errors and perform routine maintenance by yourself. If you need more tips: Visit support.brother.com, and click the FAQs & Troubleshooting page. Error Message 2-sided Disabled Access Denied Calibration Cartridge Error Condensation Cooling Down Cover is Open Cover is Open Cause Action The back cover of the machine is Close the back cover of the machine until it not closed completely. locks in the closed position. The function you want to use is restricted by Secure Function Lock 3.0. Call your administrator to check your Secure Function Lock Settings. Calibration failed. • Press and hold down to turn off the machine. Wait a few seconds, and then turn it on again. Perform the color calibration again using the LCD. • Install a new belt unit. • If the problem continues, contact Brother Customer Service or your local Brother dealer. The toner cartridge is not installed correctly. Pull out the drum unit, remove the toner cartridge for the color that is indicated on the LCD, and place it back in the drum unit. Install the drum unit in the machine again. If the problem continues, contact Brother Customer Service or your local Brother dealer. Condensation may have formed inside the machine after a room temperature change. Leave the machine turned on. Wait for 30 minutes with the front cover in the open position. Then turn off the machine and close the cover. Turn it on again. The temperature of the inside of the machine is too hot. The machine pauses its current print job and goes into cooling down mode. Wait until the machine has finished cooling down. Make sure all vents on the machine are clear of obstructions. When the machine has cooled down, the machine will resume printing. The front cover is not completely Open and then firmly close the front cover of closed. the machine. The fuser cover is not completely Close the fuser cover located inside the back closed. cover of the machine. 239
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