Brother International HL-L9310CDW Online Users Guide HTML - Page 272
Error Messages, Cause, Action, Username, Password, Authentication Setting, Cancel, Print, Error
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Home > Troubleshooting > Network Problems > Error Messages Error Messages Your Brother machine will display an error message if an error occurs. The most common error messages are shown in the table. Error Messages Cause Action A device is Two mobile devices are already connected. already connected to the Wi-Fi Press [OK]. Direct network when the Brother machine is the Group Owner (G/O). After the current connection between your Brother machine and another mobile device has shut down, try to configure the Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report. Authentication error, contact your administrator. Your authentication setting for • Make sure the Username and Password in the Store Print Log to Network Authentication Setting are correct. If the username is feature is not correct. part of a domain, enter the username in one of the following styles: user@domain or domain\user. • Make sure the SNTP time server settings are configured correctly so the time matches the time used for authentication by Kerberos or NTLMv2. Check User ID and The Kerberos Authentication Password. error. Make sure you have entered a correct user name and a password for the Kerberos server. For more information on the Kerberos server settings, contact your network administrator. The DNS server configuration Contact your network administrator for the information on is not correct. the DNS server settings. The Brother machine cannot Contact your network administrator for the information on connect to the Kerberos server. the Kerberos server settings. Connection Error Other devices are trying to connect to the Wi-Fi Direct network at the same time. Make sure there are no other devices trying to connect to the Wi-Fi Direct network, and then try to configure the WiFi Direct settings again. Connection Failed The Brother machine and your • mobile device cannot communicate during the Wi-Fi • Direct network configuration. • Move the mobile device closer to your Brother machine. Move your Brother machine and the mobile device to an obstruction-free area. If you are using the PIN Method of WPS, make sure you have entered the correct PIN. File access error, The Brother machine cannot contact your access the destination folder administrator. for the Store Print Log to Network feature. • Make sure the stored directory name is correct. • Make sure the stored directory is write-enabled. • Make sure the file is not locked. Log Access Error In Web Based Management, you have selected the Cancel Print option in the Error Detection Setting of Store Print Log to Network. Wait for about 60 seconds until this message disappears from the LCD. No Device When configuring the Wi-Fi Direct network, the Brother machine cannot find your mobile device. • Make sure your machine and mobile device are in the Wi-Fi Direct mode. • Move the mobile device closer to your Brother machine. • Move your Brother machine and the mobile device to an obstruction-free area. • If you are manually configuring the Wi-Fi Direct network, make sure you have entered the correct password. 267
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