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Paper is Jammed Inside the Machine

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Home > Troubleshooting > Paper Jams > Paper is Jammed Inside the Machine Paper is Jammed Inside the Machine If the machine's control panel or the Status Monitor indicates that there is a jam inside the machine, follow these steps: 1. Press the front cover release button and pull open the front cover. 2. Hold the drum unit's green handle. Pull the drum unit out of the machine until it stops. 3. Turn the green lock lever (1) counterclockwise until it locks in the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine. 1 IMPORTANT Hold the green handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit. 4. Pull out the jammed paper slowly. 252 2

Section	Page
Online User's Guide HL-L9310CDW	1
Table of Contents	2
Before You Use Your Brother Machine	6
Definitions of Notes	7
Notice - Disclaimer of Warranties (USA and Canada)	8
Trademarks	9
Important Note	10
Introduction to Your Brother Machine	11
Before Using Your Machine	12
Front View and Back View	13
Control Panel Overview	14
Touchscreen LCD Overview	16
How to Navigate the Touchscreen LCD	18
Access Brother Utilities (Windows®)	20
Uninstall the Brother Software and Drivers (Windows®)	22
Paper Handling	23
Load Paper	24
Load and Print Using the Paper Tray	25
Load Paper in the Paper Tray	26
Change Machine Settings to Print on Letterhead or Preprinted Paper Using the Paper Tray	28
Load and Print Using the Multi‑purpose Tray (MP Tray)	29
Load Paper in the Multi‑purpose Tray (MP Tray)	30
Change Machine Settings to Print on Letterhead or Preprinted Paper Using the MP Tray	32
Load and Print Labels Using the MP Tray	33
Load and Print Envelopes Using the MP Tray	35
Paper Settings	37
Change the Paper Size and Paper Type	38
Change the Check Paper Size Setting	39
Unprintable Area	40
Recommended Print Media	41
Using Special Paper	42
Print	43
Print from Your Computer (Windows®)	44
Print a Document (Windows®)	45
Print Settings (Windows®)	47
Secure Print (Windows®)	51
Change the Default Print Settings (Windows®)	52
Configure the Optional Tray Settings (Windows®)	53
Print a Document Using the BR-Script3 Printer Driver (PostScript® 3™ Language Emulation) (Windows®)	54
Monitor the Status of the Machine from Your Computer (Windows®)	55
Print from Your Computer (Macintosh)	56
Print a Document (Macintosh)	57
Print Options (Macintosh)	58
Secure Print (Macintosh)	64
Print a Document Using the BR-Script3 Printer Driver (PostScript® 3™ language emulation) (Macintosh)	65
Monitor the Status of the Machine from Your Computer (Macintosh)	66
Cancel a Print Job	68
Test Print	69
Print Data Directly from a USB Flash Drive	70
Compatible USB Flash Drives	71
Print Data Directly from a USB Flash Drive or Digital Camera Supporting Mass Storage	72
Create a PRN File for Direct Printing (Windows®)	74
Network	75
Supported Basic Network Features	76
Network Management Software and Utilities	77
Learn about Network Management Software and Utilities	78
Additional Methods of Configuring Your Brother Machine for a Wireless Network	79
Before Configuring Your Brother Machine for a Wireless Network	80
Configure Your Machine for a Wireless Network	81
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)	82
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	83
Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard	86
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast	88
Configure Your Machine for an Enterprise Wireless Network	90
Use Wi-Fi Direct®	93
Print from Your Mobile Device Using Wi-Fi Direct	94
Configure Your Wi-Fi Direct Network	95
Wi-Fi Direct Network Configuration Overview	96
Configure Your Wi-Fi Direct Network Using the One-Push Method	97
Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS)	98
Configure Your Wi-Fi Direct Network Using the PIN Method	99
Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	100
Configure Your Wi-Fi Direct Network Manually	101
Advanced Network Features	102
Print the Network Configuration Report	103
Print the WLAN Report	104
Wireless LAN Report Error Codes	105
Configure the SNTP Protocol Using Web Based Management	107
Technical Information for Advanced Users	109
Gigabit Ethernet (Wired Network Only)	110
Configure the Gigabit Ethernet Settings Using Web Based Management	111
Reset the Network Settings to the Factory Settings	112
Security	113
Lock the Machine Settings	114
Setting Lock Overview	115
Set the Setting Lock Password	116
Change the Setting Lock Password	117
Turn On Setting Lock	118
Network Security Features	119
Before Using Network Security Features	120
Secure Function Lock 3.0	121
Before Using Secure Function Lock 3.0	122
Configure Secure Function Lock 3.0 Using Web Based Management	123
Configure Public Mode for Secure Function Lock 3.0	124
Additional Secure Function Lock 3.0 Features	125
Register a new ID Card Using the Machine's Control Panel	126
Use Active Directory® Authentication	127
Introduction to Active Directory® Authentication	128
Configure Active Directory® Authentication Using Web Based Management	129
Log On to Change the Machine Settings Using the Machine's Control Panel (Active Directory® Authentication)	130
Use LDAP Authentication	131
Introduction to LDAP Authentication	132
Configure LDAP Authentication Using Web Based Management	133
Log On to Change the Machine Settings Using the Machine's Control Panel (LDAP Authentication)	134
Manage Your Network Machine Securely Using SSL/TLS	135
Introduction to SSL/TLS	136
Brief History of SSL/TLS	137
Benefits of Using SSL/TLS	138
Certificates and Web Based Management	139
Supported Security Certificate Features	140
Create and Install a Certificate	141
Step by Step Guide for Creating and Installing a Certificate	142
Create and Install a Self-signed Certificate	143
Create a Self-signed Certificate	144
Install the Self-signed Certificate for Windows® users with Administrator Rights	146
Import and Export the Self-signed Certificate on your Brother Machine	150
Import the Self-signed Certificate	151
Export the Self-signed Certificate	152
Create and Install a Certificate from a Certificate Authority (CA)	153
Create a Certificate Signing Request (CSR)	154
Install a Certificate on Your Brother Machine	156
Import and Export the Certificate and Private Key	157
Import a Certificate and Private Key	158
Export the Certificate and Private Key	159
Import and Export a CA Certificate	160
Import a CA Certificate	161
Export a CA Certificate	162
Manage Multiple Certificates	163
Manage Your Network Machine Securely Using Web Based Management	164
Manage Your Network Machine Securely Using BRAdmin Professional 3 (Windows®)	166
Print Documents Securely Using SSL/TLS	167
Manage Your Network Machine Securely Using IPsec	168
Introduction to IPsec	169
Configure IPsec Using Web Based Management	170
Configure an IPsec Address Template Using Web Based Management	172
Configure an IPsec Template Using Web Based Management	174
IKEv1 Settings for an IPsec Template	176
IKEv2 Settings for an IPsec Template	179
Manual Settings for an IPsec Template	183
Send an Email Securely	186
Configure Email Sending Using Web Based Management	187
Send an Email with User Authentication	188
Send an Email Securely Using SSL/TLS	189
Use IEEE 802.1x Authentication for a Wired or a Wireless Network	191
What Is IEEE 802.1x Authentication?	192
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser)	193
IEEE 802.1x Authentication Methods	195
Store Print Log to Network	196
Store Log to Network Overview	197
Configure the Store Print Log to Network Settings Using Web Based Management	198
Use the Store Print Log to Network's Error Detection Setting	200
Mobile/Web Connect	201
Brother Web Connect	202
Brother Web Connect Overview	203
Online Services Used with Brother Web Connect	204
Conditions for Using Brother Web Connect	206
Brother Software Installation for Using Brother Web Connect	207
Configure the Proxy Server Settings Using Your Brother Machine's Control Panel	208
Configure the Proxy Server Settings Using Web Based Management	209
Set Up Brother Web Connect	210
Brother Web Connect Setup Overview	211
Create an Account for Each Online Service Before Using Brother Web Connect	212
Apply for Brother Web Connect Access	213
Register an Account on Your Brother Machine for Brother Web Connect	216
Download and Print Documents Using Brother Web Connect	218
Download and Print Using Web Services	219
Google Cloud Print	220
Google Cloud Print Overview	221
Before Using Google Cloud Print	222
Network Settings for Using Google Cloud Print	223
Register Your Machine with Google Cloud Print Using Google Chrome™	224
Register Your Machine with Google Cloud Print Using Web Based Management	225
Print from Google Chrome™ or Chrome OS™	226
Print from Google Drive™ for Mobile	227
Print from Gmail™ Webmail Service for Mobile	228
AirPrint	229
AirPrint Overview	230
Before Using AirPrint	231
Network Settings for Using AirPrint	232
Disable and Enable AirPrint Using Web Based Management (Web Browser)	233
Print Using AirPrint	234
Print from iPad, iPhone, or iPod Touch	235
Before Printing Using AirPrint (macOS)	236
Print Using AirPrint (macOS)	237
Mobile Printing for Windows®	238
Mopria® Print Service	239
Brother iPrint&Scan	240
Near-Field Communication (NFC)	241
Register an External IC Card Reader	242
Troubleshooting	243
Error and Maintenance Messages	244
Error Messages When Using the Brother Web Connect Feature	249
Paper Jams	251
Paper is Jammed in the MP tray	252
Paper is Jammed in the Paper Tray	253
Paper is Jammed in the Back of the Machine	255
Paper is Jammed Inside the Machine	257
Paper is Jammed underneath the Paper Tray	260
Printing Problems	262
Improve the Print Quality	265
Network Problems	271
Error Messages	272
Use the Network Connection Repair Tool (Windows®)	274
Where Can I Find My Brother Machine's Network Settings?	275
I Cannot Complete the Wireless Network Setup Configuration	276
My Brother Machine Cannot Print over the Network	278
I Want to Check that My Network Devices are Working Correctly	280
Google Cloud Print Problems	281
AirPrint Problems	282
Other Problems	283
Check the Machine Information	285
Reset Functions	286
Machine Reset	287
Network Reset	288
Factory Reset	289
Routine Maintenance	290
Replace Supplies	291
Replace the Toner Cartridge	293
Replace the Drum Unit	296
Replace the Belt Unit	300
Replace the Waste Toner Box	303
Reset the Drum Counter	307
Reset the Belt Unit Counter	308
Clean the Machine	309
Clean the Laser Scanner Windows	311
Clean the Touchscreen LCD	314
Clean the Corona Wires	315
Clean the Drum Unit	317
Clean the Paper Pick-up Rollers	322
Calibrate Color Output	323
Reset the Machine's Calibration Settings	324
Correct Color Print Alignment (Color Registration)	325
Check the Remaining Part Life	326
Pack and Ship Your Brother Machine	327
Replace Periodic Maintenance Parts	329
Machine Settings	330
Change Machine Settings from the Control Panel	331
General Settings	332
Set Sleep Mode Countdown	333
About Deep Sleep Mode	334
Set Auto Power Off Mode	335
Adjust the LCD Backlight Brightness	336
Change How Long the LCD Backlight Stays On	337
Reduce Toner Consumption	338
Reduce Printing Noise	339
Change the Language on the LCD	340
Settings and Features Tables	341
Settings Tables (HL-L9310CDW)	342
Feature Tables (HL-L9310CDW)	349
Change Machine Settings from Your Computer	352
Change Machine Settings Using Web Based Management	353
What is Web Based Management?	354
Access Web Based Management	355
Set a Login Password for Web Based Management	356
Appendix	357
Specifications	358
How to Enter Text on Your Brother Machine	363
Supplies	364
Important Information About Toner Cartridge Life	366
Accessories	367

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Home >

Troubleshooting

Paper Jams

> Paper is Jammed Inside the Machine

Paper is Jammed Inside the Machine

If the machine's control panel or the Status Monitor indicates that there is a jam inside the machine, follow these

steps:

Press the front cover release button and pull open the front cover.

Hold the drum unit's green handle. Pull the drum unit out of the machine until it stops.

Turn the green lock lever (1) counterclockwise until it locks in the release position. Holding the green handles

of the drum unit, lift the front of the drum unit and remove it from the machine.

IMPORTANT

Hold the green handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit.

Pull out the jammed paper slowly.

252