Home » Brother International Manuals » Fax Machines » Brother International IntelliFAX-2940 » Manual Viewer

Brother International IntelliFAX-2940 Basic Users Guide - English - Page 100

Copying difficulties, Printing difficulties For MFC-7240, Printers and Faxes

Get Brother International IntelliFAX-2940 PDF manuals and user guides

View all Brother International IntelliFAX-2940 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 100 highlights

Copying difficulties Difficulties Cannot make a copy. Vertical black line appears in copies. Copies are blank. Suggestions Make sure that COPY is illuminated. (See How to copy uu page 45.) Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. (See Cleaning the scanner glass uu page 66 and Cleaning the corona wire uu page 60.) Make sure you are loading the document properly. (See Using the automatic document feeder (ADF) uu page 22.) Printing difficulties (For MFC-7240) Difficulties No printout. The machine prints unexpectedly or it prints garbage. The machine prints the first couple of pages correctly, then some pages have text missing. The headers or footers appear when the document displays on the screen but they do not show up when it is printed. Suggestions  Check that the machine is plugged in and the power switch is turned on.  Check that the toner cartridge and drum unit are installed properly. (See Replacing the drum unit uu page 62.)  Check the interface cable connection on both the machine and your computer. (See Quick Setup Guide.)  Check that the correct printer driver has been installed and chosen.  Check to see if the LCD is showing an error message. (See Error and maintenance messages uu page 69.)  Check that the machine is online: (Windows® 7) Click the Start button and Devices and Printers. Right-click Brother MFC-XXXX Printer and click See what's printing. Click Printer in the menu bar. Make sure that Use Printer Offline is unchecked. (Windows Vista®) Click the Start button, Control Panel, Hardware and Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. (Windows® XP) Click the Start button and choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked.  Press Stop/Exit to cancel print jobs.  Check the settings in your application to make sure it is set up to work with your machine.  Pull out the paper tray and wait until the machine stops printing. Then turn off the machine's power switch and disconnect from the power for several minutes. The faxes stored in the machine memory will be deleted. See Transferring your faxes or Fax Journal report uu page 74 before disconnecting the machine so you will not lose any important messages.  Check the settings in your application to make sure that it is set up to work with your machine.  Your computer is not recognizing the machine's input buffer's full signal. Make sure that you connected the interface cable correctly. (See Quick Setup Guide.) There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. (See Unscannable and unprintable areas uu page 15.) 88

Section	Page
Basic User’s Guide FAX-2840/FAX-2940/MFC-7240	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Compilation and Publication Notice	5
User’s Guides and where do I find them?	6
Download optional software from the Brother Solutions Center (FAX-2840 and FAX-2940 users)	6
Table of Contents	7
1 General information	13
Using the documentation	13
Symbols and conventions used in the documentation	13
Accessing the Advanced User’s Guide and Software User’s Guide 1	14
Viewing Documentation (For FAX-2840 and FAX-2940)	14
Viewing Documentation (For MFC-7240)	15
Viewing Documentation (Windows®)	15
Viewing Documentation (Macintosh)	15
How to find Scanning instructions (MFC-7240 only)	16
Accessing Brother Support (Windows®) (MFC-7240 only)	16
Accessing Brother Support (Macintosh) (MFC-7240 only)	17
Control panel overview	18
2 Loading paper	21
Loading paper and print media	21
Loading paper in the standard paper tray	21
Printing on plain paper, thin paper or recycled paper from the standard paper tray	21
Loading paper in the manual feed slot	23
Printing on plain paper, thin paper or recycled paper from the manual feed slot	23
Printing on thick paper, bond paper, labels and envelopes	24
Unscannable and unprintable areas	27
Paper settings	28
Paper Type	28
Paper Size	28
Acceptable paper and other print media	28
Recommended paper and print media	28
Type and size of paper	29
(For MFC-7240) The name for the paper trays in the printer driver in this Guide are as follows:	29
Paper capacity of the paper trays	29
Recommended paper specifications	30
Handling and using special paper	31
Types of paper to avoid	31
Envelopes	32
Types of envelopes to avoid	32
Labels	33
Types of labels to avoid	33
3 Loading documents	34
How to load documents	34
Using the automatic document feeder (ADF)	34
Document Sizes Supported	34
How to load documents	34
4 Sending a fax	36
How to send a fax	36
Canceling a fax in progress	36
Transmission Verification Report	37
5 Receiving a fax	38
Receive Modes	38
Choose the correct Receive Mode	38
Using Receive Modes	40
Fax Only	40
Fax/Tel	40
Manual	40
External TAD	40
Receive Modes settings	41
Ring Delay	41
F/T Ring Time (Fax/Tel mode only)	41
Easy Receive	42
If Easy Receive is On:	42
If Easy Receive is Semi:	42
If Easy Receive is Off:	42
6 Using PC-FAX (For MFC-7240)	43
PC-Fax Receive (For Windows® only)	43
PC-Fax Send	44
How to send a PC-FAX:	44
7 Telephone services and external devices	45
Voice operations	45
Making a telephone call	45
Hold	45
Telephone line services	45
Voice Mail	45
Distinctive Ring	46
What does your telephone company’s ‘Distinctive Ring’ do?	46
What does Brother’s ‘Distinctive Ring’ do?	47
Do you have Voice Mail?	47
Before you choose the ring pattern to register	47
Registering the Distinctive Ring pattern Very important!	48
Turning off Distinctive Ring	48
Connecting an external TAD (telephone answering device)	49
Connections	49
Recording an outgoing message (OGM)	50
Multi-line connections (PBX)	50
External and extension telephones	50
Connecting an external or extension telephone	50
Using external and extension telephones	51
Using extension telephones	51
Using an external telephone (Connected to the EXT. jack of the machine)	51
If you answer a call and no one is on the line:	51
Using a non-Brother cordless external handset	51
Using Remote Codes	51
Fax Receive Code	51
Telephone Answer Code	51
Changing the Remote Codes	52
8 Dialing and storing numbers	53
How to dial	53
Manual dialing	53
One Touch dialing	53
Speed Dialing	53
Search	54
Fax redial	54
Storing numbers	54
Storing a pause	54
Storing One Touch Dial numbers	55
Storing Speed Dial numbers	55
Changing One Touch and Speed Dial numbers	56
Deleting One Touch and Speed Dial numbers	56
9 Making copies	57
How to copy	57
Stop copying	57
Copy settings	57
10 How to print from your computer (For MFC-7240)	58
Printing a document	58
11 How to scan to a computer (MFC-7240 only)	59
Before scanning	59
Scanning a document as a PDF file using ControlCenter4 (Windows®)	59
How to change the SCAN key settings for PDF scanning	63
How to scan a document as a PDF file using the SCAN key	65
A Routine maintenance	66
Replacing the consumable items	66
Replacing the toner cartridge	67
Toner Low	67
Replace Toner	67
Toner Ended	67
Replacing the toner cartridge	68
Cleaning the corona wire	72
Replacing the drum unit	74
Drum Error	74
Replace Drum	74
Drum Stop	74
Replacing the drum unit	75
Resetting the drum counter	77
Cleaning the scanner glass	78
B Troubleshooting	79
Identifying your problem	79
Error and maintenance messages	81
Transferring your faxes or Fax Journal report	86
Transferring faxes to another fax machine	86
Transferring faxes to your PC (For MFC-7240)	86
Transferring Fax Journal report to another fax machine	86
Document Jams	87
Document was not inserted or fed properly, or was too long	87
Paper Jams	87
Paper is jammed in the standard paper tray	87
Paper is jammed at the back of the machine	88
Paper is jammed inside the machine	91
If you are having difficulty with your machine	96
Setting Dial Tone detection	103
Telephone line interference/ VoIP	103
Improving the print quality	104
Machine Information	113
Checking the Serial Number	113
Reset functions	113
How to reset the machine	114
C Menu and features	115
On-screen programming	115
Menu table	115
How to access the menu mode	115
Menu table	116
Entering text	125
D Specifications	126
General	126
Document Size	127
Print media	128
Fax	129
Copy	130
Scanner (For MFC-7240)	131
Printer (For MFC-7240)	132
Interface	132
Computer requirements (For MFC-7240)	133
Consumable items	134

Match case Limit results 1 per page

Copying difficulties

Difficulties

Suggestions

Cannot make a copy.

Make sure that

COPY

is illuminated. (See

How to copy

page 45.)

Vertical black line appears in

copies.

Black vertical lines on copies are typically caused by dirt or correction fluid on the

glass strip, or the corona wire is dirty. (See

Cleaning the scanner glass

page 66 and

Cleaning the corona wire

page 60.)

Copies are blank.

Make sure you are loading the document properly. (See

Using the automatic

document feeder (ADF)

page 22.)

Printing difficulties (For MFC-7240)

Difficulties

Suggestions

No printout.



Check that the machine is plugged in and the power switch is turned on.



Check that the toner cartridge and drum unit are installed properly. (See

Replacing the drum unit

page 62.)



Check the interface cable connection on both the machine and your computer.

(See Quick Setup Guide.)



Check that the correct printer driver has been installed and chosen.



Check to see if the LCD is showing an error message. (See

Error and

maintenance messages

page 69.)



Check that the machine is online:

(Windows

7) Click the

Start

button and

Devices and Printers

. Right-click

Brother MFC-XXXX Printer

and click

See what’s printing

. Click

Printer

the menu bar. Make sure that

Use Printer Offline

is unchecked.

(Windows Vista

) Click the

Start

button,

Control Panel

Hardware and

Sound

, and then

Printers

. Right-click

Brother MFC-XXXX Printer

. Make

sure that

Use Printer Offline

is unchecked.

(Windows

XP) Click the

Start

button and choose

Printers and Faxes

Right

click

Brother MFC-XXXX Printer

. Make sure that

Use Printer Offline

is unchecked.

The machine prints unexpectedly

or it prints garbage.



Press

Stop/Exit

to cancel print jobs.



Check the settings in your application to make sure it is set up to work with

your machine.



Pull out the paper tray and wait until the machine stops printing. Then turn off

the machine’s power switch and disconnect from the power for several

minutes.

The faxes stored in the machine memory will be deleted. See

Transferring

your faxes or Fax Journal report

page 74 before disconnecting the

machine so you will not lose any important messages.

The machine prints the first couple

of pages correctly, then some

pages have text missing.



Check the settings in your application to make sure that it is set up to work with

your machine.



Your computer is not recognizing the machine’s input buffer’s full signal. Make

sure that you connected the interface cable correctly. (See Quick Setup

Guide.)

The headers or footers appear

when the document displays on the

screen but they do not show up

when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and

bottom margins in your document to allow for this. (See

Unscannable and

unprintable areas

page 15.)