Brother International IntelliFAX-2940 Basic Users Guide - English - Page 101
Scanning difficulties For MFC-7240, Paper handling difficulties
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Troubleshooting Printing difficulties (For MFC-7240) (continued) Difficulties The machine is not printing or has stopped printing. Suggestions Press Stop/Exit to cancel print jobs. As the machine cancels the job and clears it from the memory it may produce an incomplete printout. Scanning difficulties (For MFC-7240) Difficulties TWAIN or WIA errors appear when starting to scan. (Windows®). TWAIN or ICA errors appear when starting to scan. (Macintosh) OCR does not work. Suggestions Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 12SE, click Scan Settings, Scan or Get Photo and click Select to choose the Brother TWAIN or WIA driver. Make sure the Brother TWAIN driver is chosen as the primary source. In PageManager, click File, Select Source and choose the Brother TWAIN driver. Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA Scanner Driver. See Software User's Guide: Scanning a document using the ICA driver (Mac OS X 10.6.x - 10.7.x). Try increasing the scanning resolution. (Macintosh users) Make sure you have downloaded and installed Presto! PageManager from http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg Software difficulties (For MFC-7240) Difficulties Cannot install software or print. Cannot perform '2 in 1' or '4 in 1' printing. The machine does not print from Adobe® Illustrator®. Suggestions (Windows® only) Run the Repair MFL-Pro Suite program on the Installer CD-ROM. This program will repair and reinstall the software. Check that the paper size setting in the application and in the printer driver are the same. Try to reduce the print resolution. (See Software User's Guide: Basic tab.) Paper handling difficulties B Difficulties Suggestions The machine does not feed paper. If there is no paper, load a new stack of paper into the paper tray. The LCD shows No Paper or a Paper Jam message. If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray. Reduce the amount of paper in the paper tray, and then try again. (For MFC-7240) Make sure that manual feed mode is not chosen in the printer driver. Clean the paper pick-up roller. See Advanced User's Guide: Cleaning the paper pick-up rollers. If the LCD shows the Paper Jam message and you still have a problem, see Error and maintenance messages uu page 69. 89