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Brother International IntelliFAX-2940 Basic Users Guide - English - Page 81

Error and maintenance messages

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Troubleshooting Error and maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message Cause Action Cartridge Error The toner cartridge is not installed Pull out the drum unit and remove the toner properly. cartridge, then re-install the toner cartridge in the drum unit. Comm.Error Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Connection Fail You tried to poll a fax machine Check the other fax machine's polling setup. that is not in Polled Waiting mode. Cooling Down The temperature of the drum unit Make sure that you can hear the fan in the Wait for a while or toner cartridge is too hot. The machine spinning and that the exhaust machine will pause its current outlet is not blocked by something. print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes. a while. (For FAX-2840 and MFC-7240) See Transferring your faxes or Fax Journal report uu page 74 before disconnecting the machine so you will not lose any important messages. Then, turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on. B (For FAX-2940) Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on. Cover is Open The front cover is not completely Close the front cover of the machine. closed. Cover is Open The Control panel cover is not completely closed. Close the Control panel cover of the machine. Cover is Open The Control panel cover was open when you loaded a document. Close the Control panel cover of the machine, then press Stop/Exit. 69

Section	Page
Basic User’s Guide FAX-2840/FAX-2940/MFC-7240	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Compilation and Publication Notice	5
User’s Guides and where do I find them?	6
Download optional software from the Brother Solutions Center (FAX-2840 and FAX-2940 users)	6
Table of Contents	7
1 General information	13
Using the documentation	13
Symbols and conventions used in the documentation	13
Accessing the Advanced User’s Guide and Software User’s Guide 1	14
Viewing Documentation (For FAX-2840 and FAX-2940)	14
Viewing Documentation (For MFC-7240)	15
Viewing Documentation (Windows®)	15
Viewing Documentation (Macintosh)	15
How to find Scanning instructions (MFC-7240 only)	16
Accessing Brother Support (Windows®) (MFC-7240 only)	16
Accessing Brother Support (Macintosh) (MFC-7240 only)	17
Control panel overview	18
2 Loading paper	21
Loading paper and print media	21
Loading paper in the standard paper tray	21
Printing on plain paper, thin paper or recycled paper from the standard paper tray	21
Loading paper in the manual feed slot	23
Printing on plain paper, thin paper or recycled paper from the manual feed slot	23
Printing on thick paper, bond paper, labels and envelopes	24
Unscannable and unprintable areas	27
Paper settings	28
Paper Type	28
Paper Size	28
Acceptable paper and other print media	28
Recommended paper and print media	28
Type and size of paper	29
(For MFC-7240) The name for the paper trays in the printer driver in this Guide are as follows:	29
Paper capacity of the paper trays	29
Recommended paper specifications	30
Handling and using special paper	31
Types of paper to avoid	31
Envelopes	32
Types of envelopes to avoid	32
Labels	33
Types of labels to avoid	33
3 Loading documents	34
How to load documents	34
Using the automatic document feeder (ADF)	34
Document Sizes Supported	34
How to load documents	34
4 Sending a fax	36
How to send a fax	36
Canceling a fax in progress	36
Transmission Verification Report	37
5 Receiving a fax	38
Receive Modes	38
Choose the correct Receive Mode	38
Using Receive Modes	40
Fax Only	40
Fax/Tel	40
Manual	40
External TAD	40
Receive Modes settings	41
Ring Delay	41
F/T Ring Time (Fax/Tel mode only)	41
Easy Receive	42
If Easy Receive is On:	42
If Easy Receive is Semi:	42
If Easy Receive is Off:	42
6 Using PC-FAX (For MFC-7240)	43
PC-Fax Receive (For Windows® only)	43
PC-Fax Send	44
How to send a PC-FAX:	44
7 Telephone services and external devices	45
Voice operations	45
Making a telephone call	45
Hold	45
Telephone line services	45
Voice Mail	45
Distinctive Ring	46
What does your telephone company’s ‘Distinctive Ring’ do?	46
What does Brother’s ‘Distinctive Ring’ do?	47
Do you have Voice Mail?	47
Before you choose the ring pattern to register	47
Registering the Distinctive Ring pattern Very important!	48
Turning off Distinctive Ring	48
Connecting an external TAD (telephone answering device)	49
Connections	49
Recording an outgoing message (OGM)	50
Multi-line connections (PBX)	50
External and extension telephones	50
Connecting an external or extension telephone	50
Using external and extension telephones	51
Using extension telephones	51
Using an external telephone (Connected to the EXT. jack of the machine)	51
If you answer a call and no one is on the line:	51
Using a non-Brother cordless external handset	51
Using Remote Codes	51
Fax Receive Code	51
Telephone Answer Code	51
Changing the Remote Codes	52
8 Dialing and storing numbers	53
How to dial	53
Manual dialing	53
One Touch dialing	53
Speed Dialing	53
Search	54
Fax redial	54
Storing numbers	54
Storing a pause	54
Storing One Touch Dial numbers	55
Storing Speed Dial numbers	55
Changing One Touch and Speed Dial numbers	56
Deleting One Touch and Speed Dial numbers	56
9 Making copies	57
How to copy	57
Stop copying	57
Copy settings	57
10 How to print from your computer (For MFC-7240)	58
Printing a document	58
11 How to scan to a computer (MFC-7240 only)	59
Before scanning	59
Scanning a document as a PDF file using ControlCenter4 (Windows®)	59
How to change the SCAN key settings for PDF scanning	63
How to scan a document as a PDF file using the SCAN key	65
A Routine maintenance	66
Replacing the consumable items	66
Replacing the toner cartridge	67
Toner Low	67
Replace Toner	67
Toner Ended	67
Replacing the toner cartridge	68
Cleaning the corona wire	72
Replacing the drum unit	74
Drum Error	74
Replace Drum	74
Drum Stop	74
Replacing the drum unit	75
Resetting the drum counter	77
Cleaning the scanner glass	78
B Troubleshooting	79
Identifying your problem	79
Error and maintenance messages	81
Transferring your faxes or Fax Journal report	86
Transferring faxes to another fax machine	86
Transferring faxes to your PC (For MFC-7240)	86
Transferring Fax Journal report to another fax machine	86
Document Jams	87
Document was not inserted or fed properly, or was too long	87
Paper Jams	87
Paper is jammed in the standard paper tray	87
Paper is jammed at the back of the machine	88
Paper is jammed inside the machine	91
If you are having difficulty with your machine	96
Setting Dial Tone detection	103
Telephone line interference/ VoIP	103
Improving the print quality	104
Machine Information	113
Checking the Serial Number	113
Reset functions	113
How to reset the machine	114
C Menu and features	115
On-screen programming	115
Menu table	115
How to access the menu mode	115
Menu table	116
Entering text	125
D Specifications	126
General	126
Document Size	127
Print media	128
Fax	129
Copy	130
Scanner (For MFC-7240)	131
Printer (For MFC-7240)	132
Interface	132
Computer requirements (For MFC-7240)	133
Consumable items	134

Match case Limit results 1 per page

Troubleshooting

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be

replaced. If this happens, your machine identifies the error or required routine maintenance and

shows the appropriate message. The most common error and maintenance messages are shown

below.

You can correct most errors and perform routine maintenance by yourself. If you need more help,

the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/

Error Message

Cause

Action

Cartridge Error

The toner cartridge is not installed

properly.

Pull out the drum unit and remove the toner

cartridge, then re-install the toner cartridge

in the drum unit.

Comm.Error

Poor telephone line quality

caused a communication error.

Send the fax again or connect the machine

to another telephone line. If the problem

continues, call the telephone company and

ask them to check your telephone line.

Connection Fail

You tried to poll a fax machine

that is not in Polled Waiting mode.

Check the other fax machine’s polling setup.

Cooling Down

Wait for a while

The temperature of the drum unit

or toner cartridge is too hot. The

machine will pause its current

print job and go into cooling down

mode. During the cooling down

mode, you will hear the cooling

fan running while the LCD shows

Cooling Down

, and

Wait for

a while

Make sure that you can hear the fan in the

machine spinning and that the exhaust

outlet is not blocked by something.

If the fan is spinning, remove any obstacles

that surround the exhaust outlet, and then

leave the machine turned on but do not use

it for several minutes.

(For FAX-2840 and MFC-7240)

See

Transferring your faxes or Fax Journal

report

page 74 before disconnecting the

machine so you will not lose any important

messages. Then, turn the power switch off,

wait a few seconds, and then turn it on

again. Leave the machine for 15 minutes

with the power on.

(For FAX-2940)

Turn the power switch off, wait a few

seconds, and then turn it on again. Leave

the machine for 15 minutes with the power

on.

Cover is Open

The front cover is not completely

closed.

Close the front cover of the machine.

Cover is Open

The Control panel cover is not

completely closed.

Close the Control panel cover of the

machine.

Cover is Open

The Control panel cover was

open when you loaded a

document.

Close the Control panel cover of the

machine, then press

Stop/Exit