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Brother International MFC-8220 Users Manual - English - Page 150

Troubleshooting And Routine Maintenance, In Usa, In Canada, 877-brother, Error Messages, Error - drum

UPC - 012502609957

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ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Comm. Error Poor phone line quality caused communication error. Try the call again. If problem continues, call Telephone Company to check your phone line. Connection Fail You tried to poll a fax machine that is not in Verify the other party's polling setup. Polled Waiting mode. Cooling Down Wait for a while The temperature of the drum unit or toner cartridge is too hot. The MFC will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the display on the MFC shows Cooling Down, and Wait for a while. You must wait 20 minutes for it to cool. Cover Open Pls Close Cover The front cover was not completely closed. Close the front cover for the drum unit. Disconnected The other party or other party's fax machine Try to transmit or receive again. terminated the call. DR Mode in Use The MFC is set to Distinctive Ring mode. You Set Distinctive Ring to Off. can not change the Receive Mode from (See Turning off the Distinctive Ring Manual to another mode. on page 5-12.) Error Scanning Turn off and on the machine, then try again. The MFC cannot scan the original document correctly. Please remove the original document from the ADF. Turn the MFC power on and off, and then try again. Fuser Error Turn off and on. Leave the machine for 10 min. The temperature inside of the MFC is too hot or too cool. Turn the MFC power off and on again, and then leave the MFC for 10 minutes. If the LCD still shows Fuser Error or changes to Machine Error, call Brother Customer Service. Fuser Open The jam clear cover (fuser cover) is open. Please close the jam clear cover (fuser cover). (See Paper jams on page 12-5.) Machine Error The MFC has a mechanical problem. XX Call Brother Customer Service and tell them the Machine Error number. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER No The number you dialed does not answer or is Verify the number and try again. Response/Busy busy. Not Registered You tried to access a One-Touch or Speed-Dial number that is not programmed. Set up the One-Touch or Speed-Dial number. (See Storing One-Touch Dial numbers on page 7-1 and Storing Speed-Dial numbers on page 7-3.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2

Section	Page
Top Page	1
Brother numbers	3
Register your product	3
Frequently asked questions (FAQs)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One-Year Limited Warranty and Replacement Service (USA only)	6
Brother® One-Year Limited Warranty and Replacement Service (USA only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)	8
Safety precautions	9
To use the MFC safely	9
Choosing a location	11
Quick Reference Guide	12
Sending faxes	12
Receiving faxes	12
Storing numbers	12
Dialing operations	13
Making copies	13
Table of Contents	14
1 Introduction	21
Using this Guide	21
Finding information	21
Symbols used in this Guide	21
Fax Test Sheet and Product Registration (USA only)	22
On-Line Registration (USA and Canada)	22
MFC part names and operations	23
Control panel overview	25
Back light color shows the MFC status	27
About fax machines	29
Custom features	29
Do you have Voice Mail on the phone line?	29
Why should there be problems?	29
How can you avoid possible problems?	29
Fax tones and handshake	30
ECM (Error Correction Mode)	31
Connecting the MFC	31
Connecting an external telephone	31
Connecting an external telephone answering device (TAD)	32
Sequence	32
Connections	33
Recording outgoing message (OGM) on an external TAD	34
Special line considerations	35
Roll-over phone lines	35
Two-line phone system	35
Converting telephone wall outlets	36
Installing MFC, external two-line TAD and two-line telephone	37
Multi-line connections (PBX)	38
If you are installing the MFC to work with a PBX	38
Custom features on your phone line	38
2 Loading paper and original documents	39
About paper	39
Paper specifications for each paper tray	39
Recommended paper	40
Choosing acceptable paper	41
How to load paper	42
To load paper or other media in the paper tray	42
To load paper or other media in the manual feed tray	44
Using the automatic document feeder (ADF)	45
3 On-screen programming	47
User-friendly programming	47
Menu table	47
Memory Storage	47
Navigation keys	48
4 Getting started	62
Initial Setup	62
Setting the Date and Time	62
Setting the Station ID	63
Entering text	64
Inserting spaces	64
Making corrections	64
Repeating letters	64
Special characters and symbols	65
Setting Tone and Pulse dialing mode (Canada only)	65
General Setup	66
Setting the Mode Timer	66
Setting the Paper Type	66
Setting the Paper Size	67
Setting the Ring Volume	68
Setting the Beeper Volume	68
Setting the Speaker Volume	69
Setting the Handset Volume	69
Choosing the Handset Volume (For Volume Amplify)	70
Setting Volume Amplify	71
Turning on Automatic Daylight Savings Time	71
Toner Save	72
Sleep Time	72
Setting the LCD Contrast	73
Setting the Tray Use for Copy mode	73
Setting the Tray Use for Fax mode	74
5 Setup Receive	75
Basic receiving operations	75
Choosing the Receive Mode	75
To select or change your Receive Mode	76
Setting the Ring Delay	76
Setting the F/T Ring Time (Fax/Tel mode only)	77
Easy Receive	78
Printing a reduced incoming fax (Auto Reduction)	79
Printing a fax from the memory	79
Setting the Print Density	80
Advanced receiving operations	81
Operation from extension telephones	81
For Fax/Tel mode only	81
Changing the remote codes	82
Polling	83
Setting up Polling Receive	83
Setting up Sequential Polling Receive	83
Telephone services	84
Distinctive Ring	84
What does your telephone company’s ‘Distinctive Ring’ do?	84
What does Brother’s ‘Distinctive Ring’ do?	84
Do you have Voice Mail?	85
Before you choose the ring pattern to register	85
Registering the Distinctive Ring pattern	86
Turning off the Distinctive Ring	86
Caller ID	87
Viewing Caller ID List	88
Clearing a Caller ID stored in the memory	88
Printing Caller ID List	88
Call Waiting	89
6 Setup Send	90
How to enter Fax mode	90
How to dial	90
Manual dialing	90
One-Touch dialing	91
Speed-Dialing	91
Search	91
How to fax	92
Manual transmission	92
Automatic transmission	92
Out of Memory message	93
Sending a fax at the end of a conversation	93
Basic sending operations	94
Sending faxes using multiple settings	94
Contrast	94
Fax Resolution	95
Manual and automatic fax Redial	96
Dual Access	96
Real Time Transmission	97
Checking job status	98
Canceling a fax in progress	98
Canceling a scheduled job	98
Advanced sending operations	99
Composing the electronic Cover Page	99
Composing your own comments	100
Cover page for the next fax only	101
Send a cover page for all faxes	102
Using a printed cover page	102
Broadcasting	103
Overseas Mode	104
Delayed Fax	105
Delayed Batch Transmission	105
Setting up Polled Transmission	106
Memory Security	107
Setting up the password	107
Turning Memory Security on	108
Turning Memory Security off	108
7 Auto Dial numbers and dialing options	109
Storing numbers for easy dialing	109
Storing One-Touch Dial numbers	109
Storing Speed-Dial numbers	111
Changing One-Touch and Speed-Dial numbers	112
Setting up Groups for Broadcasting	113
Dialing operations	114
Access codes and credit card numbers	114
Pause	115
Tone or Pulse (Canada only)	115
Telephone (voice) operations	115
Making a telephone call	115
Hold	115
8 Remote Fax Options	116
Programming a Fax Forwarding number	116
Programming your pager number	117
Setting Fax Storage	118
Setting your Remote Access Code	119
Remote Retrieval	120
Using your Remote Access Code	120
Remote commands	121
Retrieving fax messages	123
Changing your Fax Forwarding number	123
9 Printing reports	124
Fax settings and activity	124
Customizing the Transmission Verification Report	124
Setting the Fax Activity Report Interval	125
Printing reports	126
How to print a report	126
10 Making copies	127
Using the MFC as a copier	127
Enter Copy mode	127
Making a single copy	128
Making multiple copies	128
Out of Memory message	129
Using the Copy keys (Temporary settings)	130
Enlarge/Reduce	131
Quality (type of original document)	133
Contrast	134
Options	135
N in 1 copy (Page Layout)	136
Sorting copies	138
Changing the default copy settings	139
Quality	139
Contrast	139
11 Important information	140
Standard telephone and FCC Notices These notices are in effect on models sold and used only in the United States.	140
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	142
Important	143
Important - about the interface cable	143
Industry Canada Compliance Statement (Canada only)	143
For your safety	143
Disconnect device	143
LAN connection	143
International ENERGY STAR® Compliance Statement	144
Laser safety	144
FDA regulations	145
Important safety instructions	146
Trademarks	148
Shipment of the MFC	148
12 Troubleshooting and routine maintenance	149
Troubleshooting	149
Error messages	149
Original document jams	152
Paper jams	153
If you are having difficulty with your MFC	159
Improving the print quality	163
Compatibility	166
Packing and shipping the MFC	167
Routine maintenance	170
Cleaning the scanner	170
Cleaning the printer	171
Cleaning the drum unit	172
Replacing the toner cartridge	173
How to replace the toner cartridge	174
Replacing the drum unit	178
Checking the drum life	181
Page Counter	181
13 Optional accessories	182
Memory board	182
Installing the optional memory board	183
Network (LAN) board	185
Before starting installation	186
Step 1: Hardware installation	186
Step 2: Connecting the NC-9100h to an Unshielded Twisted Pair 10BASE-T or 100BASE-TX Ethernet Network	189
LED	189
Test switch	190
Paper Tray #2	190
Glossary	191
Specifications	197
Product description	197
General	197
Print media	198
Copy	198
Fax	199
Scanner	200
Printer	201
Interfaces	201
Computer requirements	202
Consumable items	203
Network (LAN) board (NC-9100h)	204
Index	205
Remote Retrieval Access card	210

Match case Limit results 1 per page

TROUBLESHOOTING AND ROUTINE MAINTENANCE

12 - 2

Comm. Error

Poor phone line quality caused

communication error.

Try the call again. If problem

continues, call Telephone Company

to check your phone line.

Connection

Fail

You tried to poll a fax machine that is not in

Polled Waiting mode.

Verify the other party’s polling setup.

Cooling Down

Wait for a

while

The temperature of the drum unit or toner

cartridge is too hot. The MFC will pause its

current print job and go into cooling down

mode. During the cooling down mode, you will

hear the cooling fan running while the display

on the MFC shows

Cooling

Down

, and

Wait

for a while

You must wait 20 minutes for it to

cool.

Cover Open

Pls Close

Cover

The front cover was not completely closed.

Close the front cover for the drum

unit.

Disconnected

The other party or other party’s fax machine

terminated the call.

Try to transmit or receive again.

DR Mode in

Use

The MFC is set to Distinctive Ring mode. You

can not change the Receive Mode from

Manual to another mode.

Set Distinctive Ring to Off.

(See

Turning off the Distinctive Ring

on page 5-12.)

Error Scanning

Turn off and

on the

machine, then

try again.

The MFC cannot scan the original document

correctly.

Please remove the original

document from the ADF. Turn the

MFC power on and off, and then try

again.

Fuser Error

Turn off and

on. Leave the

machine for

10 min.

The temperature inside of the MFC is too hot

or too cool.

Turn the MFC power off and on

again, and then leave the MFC for

10 minutes. If the LCD still shows

Fuser Error

or changes to

Machine Error

, call Brother

Customer Service.

Fuser Open

The jam clear cover (fuser cover) is open.

Please close the jam clear cover

(fuser cover). (See

Paper jams

page 12-5.)

Machine Error

The MFC has a mechanical problem.

Call Brother Customer Service and

tell them the Machine Error number.

In USA:

1-800-284-4329

In Canada:

1-877-BROTHER

Response/Busy

The number you dialed does not answer or is

busy.

Verify the number and try again.

Not

Registered

You tried to access a One-Touch or

Speed-Dial number that is not programmed.

Set up the One-Touch or Speed-Dial

number. (See

Storing One-Touch

Dial numbers

on page 7-1 and

Storing Speed-Dial numbers

page 7-3.)

ERROR MESSAGES

ERROR

MESSAGE

CAUSE

ACTION