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Brother International MFC-8220 Users Manual - English - Page 161

Printer Difficulties, Scanning Difficulties, Software Difficulties, MFC-Pro Suite Repair and Install - mfc printer driver

UPC - 012502609957

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DIFFICULTY Printer Difficulties The MFC does not print. The MFC prints unexpectedly or it prints garbage. The MFC prints first couple of pages correctly, then some pages have text missing. The MFC cannot print full pages of an original document. Out of Memory message occurs. My headers or footers appear when I view my document on the screen but do not appear when I print them. Scanning Difficulties TWAIN errors appear while scanning. Software Difficulties Cannot install software or print. Cannot perform '2 in 1 or 4 in 1' printing. Cannot print when using Adobe Illustrator. When using ATM fonts, some characters are missing or some characters are printed in their place. "Unable to write to LPT1" or "LPT1 already in use" Error Message appears. "MFC is Busy" or "MFC Connect Failure" Error Message appears. SUGGESTIONS Check the following: • The MFC is plugged in and power switch turned on. • The toner cartridge and drum unit are installed properly. (See Replacing the drum unit on page 12-30.) • The interface cable is securely connected between the MFC and computer. (See the Quick Setup Guide.) • Check to see if LCD is showing an error message. (See Error messages on page 12-1.) Reset the MFC or turn it off and then on again. Check the primary settings in your application software to make sure it is set up to work with your MFC. Your computer is not recognizing the printer's input buffer full signal. Please make sure to connect the MFC cable correctly. Reduce the printing resolution. Reduce the complexity of your original documents and try again. Reduce the graphic quality, the number of font sizes within your application software or add an optional memory. (See Memory board on page 13-1.) Most laser printers have a restricted area that will not accept print. Usually these are the first two lines and last two lines, leaves 62 printable lines. Adjust the top and bottom margins in your document to allow for this. Make sure the Brother TWAIN driver is selected as the primary source. In PaperPort®, click Scan in the File menu and select the Brother TWAIN driver. Run the MFC-Pro Suite Repair and Install program on the CD-ROM. This program will repair and reinstall the software. Check that the paper size setting in the application and in the printer driver are the same. Try to reduce the print resolution. If you are using Windows® 95/98/98SE/Me, select 'Printer Settings' from the 'Start' menu. Select the properties of the 'Brother MFC-8220 or MFC-8220 (USB) Printer'. Click 'Spool Setting' on the 'Details' tab. Select 'RAW' from 'Spool Data Format'. 1. Make sure the MFC is plugged in and power switch turned on and that it is connected directly to the computer using an IEEE-1284 bi-directional parallel cable. The cable must not go through another peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box). 2. Make sure the MFC is not displaying an error message on the LCD Display. 3. Make sure no other device drivers, which also communicate through the parallel port, are running automatically when you boot up the computer (such as, drivers for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=, Run=command lines in the win.ini file or the Setup Group) 4. Check with your computer manufacturer to confirm that the computer's parallel port settings in the BIOS are set to support a bi-directional machine; i.e. Parallel Port Mode - ECP 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE

Section	Page
Top Page	1
Brother numbers	3
Register your product	3
Frequently asked questions (FAQs)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One-Year Limited Warranty and Replacement Service (USA only)	6
Brother® One-Year Limited Warranty and Replacement Service (USA only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)	8
Safety precautions	9
To use the MFC safely	9
Choosing a location	11
Quick Reference Guide	12
Sending faxes	12
Receiving faxes	12
Storing numbers	12
Dialing operations	13
Making copies	13
Table of Contents	14
1 Introduction	21
Using this Guide	21
Finding information	21
Symbols used in this Guide	21
Fax Test Sheet and Product Registration (USA only)	22
On-Line Registration (USA and Canada)	22
MFC part names and operations	23
Control panel overview	25
Back light color shows the MFC status	27
About fax machines	29
Custom features	29
Do you have Voice Mail on the phone line?	29
Why should there be problems?	29
How can you avoid possible problems?	29
Fax tones and handshake	30
ECM (Error Correction Mode)	31
Connecting the MFC	31
Connecting an external telephone	31
Connecting an external telephone answering device (TAD)	32
Sequence	32
Connections	33
Recording outgoing message (OGM) on an external TAD	34
Special line considerations	35
Roll-over phone lines	35
Two-line phone system	35
Converting telephone wall outlets	36
Installing MFC, external two-line TAD and two-line telephone	37
Multi-line connections (PBX)	38
If you are installing the MFC to work with a PBX	38
Custom features on your phone line	38
2 Loading paper and original documents	39
About paper	39
Paper specifications for each paper tray	39
Recommended paper	40
Choosing acceptable paper	41
How to load paper	42
To load paper or other media in the paper tray	42
To load paper or other media in the manual feed tray	44
Using the automatic document feeder (ADF)	45
3 On-screen programming	47
User-friendly programming	47
Menu table	47
Memory Storage	47
Navigation keys	48
4 Getting started	62
Initial Setup	62
Setting the Date and Time	62
Setting the Station ID	63
Entering text	64
Inserting spaces	64
Making corrections	64
Repeating letters	64
Special characters and symbols	65
Setting Tone and Pulse dialing mode (Canada only)	65
General Setup	66
Setting the Mode Timer	66
Setting the Paper Type	66
Setting the Paper Size	67
Setting the Ring Volume	68
Setting the Beeper Volume	68
Setting the Speaker Volume	69
Setting the Handset Volume	69
Choosing the Handset Volume (For Volume Amplify)	70
Setting Volume Amplify	71
Turning on Automatic Daylight Savings Time	71
Toner Save	72
Sleep Time	72
Setting the LCD Contrast	73
Setting the Tray Use for Copy mode	73
Setting the Tray Use for Fax mode	74
5 Setup Receive	75
Basic receiving operations	75
Choosing the Receive Mode	75
To select or change your Receive Mode	76
Setting the Ring Delay	76
Setting the F/T Ring Time (Fax/Tel mode only)	77
Easy Receive	78
Printing a reduced incoming fax (Auto Reduction)	79
Printing a fax from the memory	79
Setting the Print Density	80
Advanced receiving operations	81
Operation from extension telephones	81
For Fax/Tel mode only	81
Changing the remote codes	82
Polling	83
Setting up Polling Receive	83
Setting up Sequential Polling Receive	83
Telephone services	84
Distinctive Ring	84
What does your telephone company’s ‘Distinctive Ring’ do?	84
What does Brother’s ‘Distinctive Ring’ do?	84
Do you have Voice Mail?	85
Before you choose the ring pattern to register	85
Registering the Distinctive Ring pattern	86
Turning off the Distinctive Ring	86
Caller ID	87
Viewing Caller ID List	88
Clearing a Caller ID stored in the memory	88
Printing Caller ID List	88
Call Waiting	89
6 Setup Send	90
How to enter Fax mode	90
How to dial	90
Manual dialing	90
One-Touch dialing	91
Speed-Dialing	91
Search	91
How to fax	92
Manual transmission	92
Automatic transmission	92
Out of Memory message	93
Sending a fax at the end of a conversation	93
Basic sending operations	94
Sending faxes using multiple settings	94
Contrast	94
Fax Resolution	95
Manual and automatic fax Redial	96
Dual Access	96
Real Time Transmission	97
Checking job status	98
Canceling a fax in progress	98
Canceling a scheduled job	98
Advanced sending operations	99
Composing the electronic Cover Page	99
Composing your own comments	100
Cover page for the next fax only	101
Send a cover page for all faxes	102
Using a printed cover page	102
Broadcasting	103
Overseas Mode	104
Delayed Fax	105
Delayed Batch Transmission	105
Setting up Polled Transmission	106
Memory Security	107
Setting up the password	107
Turning Memory Security on	108
Turning Memory Security off	108
7 Auto Dial numbers and dialing options	109
Storing numbers for easy dialing	109
Storing One-Touch Dial numbers	109
Storing Speed-Dial numbers	111
Changing One-Touch and Speed-Dial numbers	112
Setting up Groups for Broadcasting	113
Dialing operations	114
Access codes and credit card numbers	114
Pause	115
Tone or Pulse (Canada only)	115
Telephone (voice) operations	115
Making a telephone call	115
Hold	115
8 Remote Fax Options	116
Programming a Fax Forwarding number	116
Programming your pager number	117
Setting Fax Storage	118
Setting your Remote Access Code	119
Remote Retrieval	120
Using your Remote Access Code	120
Remote commands	121
Retrieving fax messages	123
Changing your Fax Forwarding number	123
9 Printing reports	124
Fax settings and activity	124
Customizing the Transmission Verification Report	124
Setting the Fax Activity Report Interval	125
Printing reports	126
How to print a report	126
10 Making copies	127
Using the MFC as a copier	127
Enter Copy mode	127
Making a single copy	128
Making multiple copies	128
Out of Memory message	129
Using the Copy keys (Temporary settings)	130
Enlarge/Reduce	131
Quality (type of original document)	133
Contrast	134
Options	135
N in 1 copy (Page Layout)	136
Sorting copies	138
Changing the default copy settings	139
Quality	139
Contrast	139
11 Important information	140
Standard telephone and FCC Notices These notices are in effect on models sold and used only in the United States.	140
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	142
Important	143
Important - about the interface cable	143
Industry Canada Compliance Statement (Canada only)	143
For your safety	143
Disconnect device	143
LAN connection	143
International ENERGY STAR® Compliance Statement	144
Laser safety	144
FDA regulations	145
Important safety instructions	146
Trademarks	148
Shipment of the MFC	148
12 Troubleshooting and routine maintenance	149
Troubleshooting	149
Error messages	149
Original document jams	152
Paper jams	153
If you are having difficulty with your MFC	159
Improving the print quality	163
Compatibility	166
Packing and shipping the MFC	167
Routine maintenance	170
Cleaning the scanner	170
Cleaning the printer	171
Cleaning the drum unit	172
Replacing the toner cartridge	173
How to replace the toner cartridge	174
Replacing the drum unit	178
Checking the drum life	181
Page Counter	181
13 Optional accessories	182
Memory board	182
Installing the optional memory board	183
Network (LAN) board	185
Before starting installation	186
Step 1: Hardware installation	186
Step 2: Connecting the NC-9100h to an Unshielded Twisted Pair 10BASE-T or 100BASE-TX Ethernet Network	189
LED	189
Test switch	190
Paper Tray #2	190
Glossary	191
Specifications	197
Product description	197
General	197
Print media	198
Copy	198
Fax	199
Scanner	200
Printer	201
Interfaces	201
Computer requirements	202
Consumable items	203
Network (LAN) board (NC-9100h)	204
Index	205
Remote Retrieval Access card	210

Match case Limit results 1 per page

12 - 13

TROUBLESHOOTING AND ROUTINE MAINTENANCE

Printer Difficulties

The MFC does not print.

Check the following:

•

The MFC is plugged in and power switch turned on.

•

The toner cartridge and drum unit are installed properly. (See

Replacing the drum unit

on page 12-30.)

•

The interface cable is securely connected between the MFC and

computer. (See the Quick Setup Guide.)

•

Check to see if LCD is showing an error message. (See

Error

messages

on page 12-1.)

The MFC prints unexpectedly

or it prints garbage.

Reset the MFC or turn it off and then on again. Check the primary

settings in your application software to make sure it is set up to work with

your MFC.

The MFC prints first couple of

pages correctly, then some

pages have text missing.

Your computer is not recognizing the printer’s input buffer full signal.

Please make sure to connect the MFC cable correctly.

The MFC cannot print full

pages of an original

document.

Out of Memory

message

occurs.

Reduce the printing resolution. Reduce the complexity of your original

documents and try again. Reduce the graphic quality, the number of font

sizes within your application software or add an optional memory. (See

Memory board

on page 13-1.)

My headers or footers appear

when I view my document on

the screen but do not appear

when I print them.

Most laser printers have a restricted area that will not accept print.

Usually these are the first two lines and last two lines, leaves 62

printable lines. Adjust the top and bottom margins in your document to

allow for this.

Scanning Difficulties

TWAIN errors appear while

scanning.

Make sure the Brother TWAIN driver is selected as the primary source.

In PaperPort

, click Scan in the File menu and select the Brother

TWAIN driver.

Software Difficulties

Cannot install software or

print.

Run the

MFC-Pro Suite Repair and Install

program on the CD-ROM.

This program will repair and reinstall the software.

Cannot perform ‘2 in 1 or 4 in

1’ printing.

Check that the paper size setting in the application and in the printer

driver are the same.

Cannot print when using

Adobe Illustrator.

Try to reduce the print resolution.

When using ATM fonts, some

characters are missing or

some characters are printed in

their place.

If you are using Windows

95/98/98SE/Me, select ‘Printer Settings’ from

the ‘Start’ menu. Select the properties of the ‘Brother MFC-8220 or

MFC-8220 (USB) Printer’. Click ‘Spool Setting’ on the ‘Details’ tab.

Select ‘RAW’ from ‘Spool Data Format’.

“Unable to write to LPT1” or

“LPT1 already in use” Error

Message appears.

1. Make sure the MFC is plugged in and power switch turned on and that

it is connected directly to the computer using an IEEE-1284

bi-directional parallel cable. The cable must not go through another

peripheral device (such as a Zip Drive, External CD-ROM Drive, or

Switch box).

2.Make sure the MFC is not displaying an error message on the LCD

Display.

3.Make sure no other device drivers, which also communicate through

the parallel port, are running automatically when you boot up the

computer (such as, drivers for Zip Drives, External CD-ROM Drive,

etc.) Suggested areas to check: (

Load=, Run=command lines in the

win.ini file or the Setup Group

)

4. Check with your computer manufacturer to confirm that the

computer’s parallel port settings in the BIOS are set to support a

bi-directional machine; i.e. Parallel Port Mode – ECP

“MFC is Busy” or “MFC

Connect Failure“ Error

Message appears.

DIFFICULTY

SUGGESTIONS