Brother International MFC-9840CDW Users Manual - English - Page 132
Menu access difficulties, Copy quality difficulties, Printing difficulties - drum error
UPC - 012502618744
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Handling incoming calls (continued) Difficulties Custom features on a single line. Suggestions If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail, an answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes. For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended. Menu access difficulties Difficulties The machine beeps when you try to access the Setup Receive and Setup Send menus. Suggestions If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when the machine is in Fax mode. Copy quality difficulties Difficulties Vertical black line appears in copies. Suggestions Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or one of the corona wires for printing is dirty. (See Cleaning the scanner on page 153 and Cleaning the corona wires on page 158.) Printing difficulties Difficulties No printout. Suggestions Check that the machine is plugged in and the power switch is turned on. Check that the toner cartridges and drum unit are installed properly. (See Replacing the drum unit on page 177.) Check the interface cable connection on both the machine and your computer. (See the Quick Setup Guide.) Check that the correct printer driver has been installed and chosen. Check to see if the LCD is showing an error message. (See Error and maintenance messages on page 133.) Check that machine is online: (For Windows Vista®) Click the Start button, Control Panel, Hardware and Sound, and then Printers. Right-click Brother MFC-9840CDW Printer. Make sure that Use Printer Offline is unchecked. (For Windows® XP and Windows Server® 2003) Click the Start button and select Printers and Faxes. Right-click Brother MFC-9840CDW Printer. Make sure that Use Printer Offline is unchecked. (For Windows® 2000) Click the Start button and select Settings and then Printers. Right-click Brother MFC-9840CDW Printer. Make sure that Use Printer Offline is unchecked. 116