Brother International MFC-9840CDW Users Manual - English - Page 133
Scanning difficulties, Software difficulties, Printing difficulties continued, Job Cancel
UPC - 012502618744
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Troubleshooting and routine maintenance Printing difficulties (continued) Difficulties Suggestions The machine prints unexpectedly or it prints garbage. Pull out the paper tray and wait until the machine stops printing. Then turn off the machine's power switch and disconnect from the power for several minutes. (The machine can be turned off for up to 4 days without losing faxes stored in the memory.) Check the settings in your application to make sure it is set up to work with your machine. C The machine prints the first couple Check the settings in your application to make sure that it is set up to work with of pages correctly, then some your machine. pages have text missing. Your computer is not recognizing the machine's input buffer's full signal. Make sure that you connected the interface cable correctly. (See the Quick Setup Guide.) The headers or footers appear when the document displays on the screen but they do not show up when it is printed. There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. The machine does not print on both Check the paper size setting in the printer driver. You need to select Letter, Legal sides of the paper even though the or Folio. printer driver setting is Duplex. The machine is not printing or has Press Job Cancel. As the machine cancels the job and clears it from the memory stopped printing and the machine's it may produce an incomplete printout. Status LED turns yellow. Scanning difficulties Difficulties TWAIN errors appear while scanning. Network scanning does not work. Suggestions Make sure that the Brother TWAIN driver is chosen as the primary source. In PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother TWAIN driver. See Network difficulties on page 118. Software difficulties Difficulties Cannot install software or print. Cannot perform '2 in 1' or '4 in 1' printing. The machine does not print from Adobe Illustrator. Suggestions Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. Check that the paper size setting in the application and in the printer driver are the same. Try to reduce the print resolution. (See Advanced tab in the Software User's Guide on the CD-ROM.) 117