Brother International MFC-J6945DW Online Users Guide HTML - Page 537
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Home > Troubleshooting > Error and Maintenance Messages Error and Maintenance Messages As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table. You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com. • (MFC-J6945DW) If the touchscreen displays errors and your Android™ device supports the NFC feature, touch your device to the NFC symbol on the control panel to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.) Make sure the NFC settings of both your Brother machine and your Android™ device are set to On. • Related Information references are at the bottom of this page. Error Message Black and White Print Only Cannot Detect Cannot Detect Ink Volume Cause Action One or more of the color ink cartridges have reached the end of their lives. You can use the machine in black & white mode for approximately four weeks depending on the number of pages you print. While this message appears on the touchscreen, each operation works in the following way: Replace the ink cartridges. See Related Information: Replace the Ink Cartridges. Although the Cause column lists options for using the machine after this error appears, you may not be able to use the machine until you replace the ink cartridge(s) under the following conditions: • Printing • If you unplug the machine or remove If the media type is set to Plain Paper the ink cartridge. in the Basic tab, and Grayscale is • If you select the Slow Drying Paper chosen in the Advanced tab of the option on the machine or in the printer printer driver, you can use the machine driver. as a black & white printer. • Copying If the paper type is set to Plain Paper, you can make copies in black & white. • Faxing If the paper type is set to Plain Paper, the machine will receive and print the faxes in black & white. An ink cartridge is not installed correctly. Take out the new ink cartridge and reinstall it slowly and firmly until it locks into place. See Related Information: Replace the Ink Cartridges. If you are not using Genuine Brother ink, the machine may not detect the ink cartridge. Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. The wrong Brother model ink cartridge was installed. Check the model numbers of the ink cartridges and install the correct ink cartridges. If you are not using Genuine Brother ink, the machine may not detect the ink volume. Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. 529