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Home > Troubleshooting > Error and Maintenance Messages > Error Messages When Using the Brother Web Connect Feature Error Messages When Using the Brother Web Connect Feature Your Brother machine displays an error message if an error occurs. The most common error messages are shown in the following chart. You can correct most errors yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com. Connection Error Error Messages Connection Error 02 Network is not connected. Check that the machine is connected to the network. Cause The machine is not connected to a network. Connection Error 03 • Connection failed to server. Check network settings. • Network or server settings are incorrect. There is a problem with the network or server. Connection Error 07 Date and time settings are incorrect. Connection failed to server. Set the correct Date&Time. Action • Verify that the network connection is good. • If the Web or Apps option was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again. • Confirm that network settings are correct, or wait and try again later. • If the Web or Apps option was pressed soon after the machine was turned on, the network connection may not have been established yet. Wait and try again. Set the date and time correctly. Note that if the machine's power cord is disconnected, the date and time settings may have reset to factory settings. Authentication Error Error Messages Cause Action Authentication Error 01 Incorrect PIN code. Enter PIN correctly. The PIN you entered to access the account is incorrect. The PIN is the four-digit number that was entered when registering the account to the machine. Enter the correct PIN. Authentication Error 02 The temporary ID that was entered is Incorrect or expired ID, or incorrect. this temporary ID is already The temporary ID that was entered used. Enter correctly or has expired. A temporary ID is valid reissue temporary ID. for 24 hours. Temporary ID is valid for 24 hours after it is issued. Enter the correct temporary ID. Apply for Brother Web Connect access again and receive a new temporary ID, and then use the new ID to register the account to the machine. Authentication Error 03 Display name has already been registered. Enter another display name. The name you entered as the display Enter a different display name. name has already been registered to another service user. 540

Section	Page
Online User's Guide MFC-J6545DW/MFC-J6945DW	1
Table of Contents	2
Before You Use Your Brother Machine	9
Definitions of Notes	10
Notice - Disclaimer of Warranties (USA and Canada)	11
Trademarks	12
Important Note	13
Introduction to Your Brother Machine	14
Before Using Your Machine	15
Control Panel Overview	16
Touchscreen LCD Overview	18
Settings Screen Overview	21
Navigate the Touchscreen	23
Set the Ready Screen	24
Set Default Function Screens	25
Access Brother Utilities (Windows)	26
Uninstall the Brother Software and Drivers (Windows)	27
USB / Ethernet Port Locations on Your Brother Machine	28
Paper Handling	30
Load Paper	31
Load Paper in Paper Tray #1 / Paper Tray #2	32
Load Letter, A4, or Executive Size Paper in Paper Tray #1 / Paper Tray #2	33
Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2	38
Load Photo Paper in Paper Tray #1	43
Load Envelopes in Paper Tray #1	46
Load Paper in the Multi-purpose Tray (MP Tray)	49
Unprintable Area	54
Paper Settings	55
Change the Paper Size and Paper Type	56
Change the Check Paper Size Setting	57
Set a Default Tray Based on Your Task	58
Change Paper Tray Priority	59
Change the Paper Low Notice Setting	60
Acceptable Paper and Other Print Media	61
Recommended Print Media	62
Handle and Use Print Media	63
Choose the Right Print Media	64
Paper Type and Size for Each Operation	65
Paper Orientation and Capacity of the Paper Trays	66
Use the User Defined Paper Size Option in the Printer Driver	67
Paper Weight and Thickness	68
Load Documents	69
Load Documents in the Automatic Document Feeder (ADF)	70
Load Documents on the Scanner Glass	72
Unscannable Area	73
Print	74
Print from Your Computer (Windows)	75
Print a Photo (Windows)	76
Print a Document (Windows)	77
Cancel a Print Job (Windows)	78
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows)	79
Print as a Poster (Windows)	80
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows)	81
Print as a Booklet Automatically (Windows)	84
Secure Print (Windows)	86
Print a Color Document in Grayscale (Windows)	87
Prevent Smudged Printouts and Paper Jams (Windows)	88
Use a Preset Print Profile (Windows)	89
Create or Delete Your Print Profile (Windows)	91
Change the Default Print Settings (Windows)	92
Print Settings (Windows)	93
Print from Your Computer (Mac)	98
Print a Photo (Mac)	99
Print a Document (Mac)	100
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)	101
Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac)	102
Secure Print (Mac)	103
Print a Color Document in Grayscale (Mac)	104
Prevent Smudged Printouts and Paper Jams (Mac)	105
Print Options (Mac)	106
Print Data Directly from a USB Flash Drive	112
Compatible USB Flash Drives	113
Print Photos Directly from a USB Flash Drive	114
Important Information about Photo Printing	115
Print Photos from a USB Flash Drive on the Brother Machine	116
Preview and Print Photos from a USB Flash Drive	117
Print a Photo Index Sheet (Thumbnails) from a USB Flash Drive	118
Print Photos by Image Number	119
Print Photos with Auto Cropping	120
Print Borderless Photos from a USB Flash Drive	121
Print the Date from Your Photo's Data	122
Print Settings for Photos	123
Print a PDF File Directly from a USB Flash Drive	124
Scan	126
Scan Using the Scan Button on Your Brother Machine	127
Scan Multi-page Letter or A4 Size Documents	128
Scan Photos and Graphics	129
Save Scanned Data to a Folder as a PDF File	131
Save Scanned Data to a USB Flash Drive	133
Compatible USB Flash Drives	135
Scan Multiple Business Cards and Photos (Auto Crop)	136
Scan to an Editable Text File Using OCR	137
Scan to Email Attachment	139
Send Scanned Data to an Email Server	141
Scan to FTP	143
Set up a Scan to FTP Profile	144
Upload Scanned Data to an FTP Server	146
Scan to SSH FTP (SFTP)	147
Set up a Scan to SFTP Profile	148
Create a Client Key Pair Using Web Based Management	150
Export a Client Key Pair Using Web Based Management	151
Import a Server Public Key Using Web Based Management	152
Upload Scanned Data to an SFTP Server	153
Scan to Network (Windows)	154
Set up a Scan to Network Profile	155
Set the Date and Time Using Web Based Management	157
Upload Scanned Data to a CIFS Server	158
Scan to SharePoint	159
Set up a Scan to SharePoint Profile	160
Upload Scanned Data to a SharePoint Server	162
Web Services for Scanning on Your Network (Windows 7, Windows 8 and Windows 10)	163
Use Web Services to Install Drivers Used for Scanning (Windows 7, Windows 8, and Windows 10)	164
Scan Using Web Services from the Brother Machine (Windows 7, Windows 8 and Windows 10)	165
Configure Scan Settings for Web Services	166
Change Scan Button Settings from ControlCenter4 (Windows)	167
Change Scan Button Settings from Brother iPrint&Scan (Mac)	171
Scan from Your Computer (Windows)	172
Scan Using ControlCenter4 Home Mode (Windows)	173
Scan Using ControlCenter4 Home Mode (Windows)	174
Select Document Type Using ControlCenter4 Home Mode (Windows)	176
Custom Scan Settings (Windows)	177
Change Scan Size Using ControlCenter4 Home Mode (Windows)	179
Crop a Scanned Image Using ControlCenter4 Home Mode (Windows)	180
Print Scanned Data Using ControlCenter4 Home Mode (Windows)	182
Open with an Application Using ControlCenter4 Home Mode (Windows)	183
Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows)	184
Scan Both Sides of a Document Automatically Using ControlCenter4 Home Mode (Windows)	186
Scan Settings for ControlCenter4 Home Mode (Windows)	188
Scan Using ControlCenter4 Advanced Mode (Windows)	190
Scan Photos and Graphics Using ControlCenter4 Advanced Mode (Windows)	191
Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows)	193
Scan Both Sides of a Document Automatically Using ControlCenter4 Advanced Mode (Windows)	195
Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode (Windows)	196
Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows)	198
Scan to an Editable Text File (OCR) Using ControlCenter4 Advanced Mode (Windows)	200
Scan to an Office File Using ControlCenter4 Advanced Mode (Windows)	202
Scan Settings for ControlCenter4 Advanced Mode (Windows)	203
Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications	207
TWAIN Driver Settings (Windows)	209
Scan Using Windows Fax and Scan	212
WIA Driver Settings (Windows)	214
Install BookScan Enhancer and Whiteboard Enhancer (Windows)	216
Scan from Your Computer (Mac)	217
Scan Using Brother iPrint&Scan (Mac)	218
Scan Using TWAIN-Compliant Applications (Mac)	219
TWAIN Driver Settings (Mac)	221
Configure Scan Settings Using Web Based Management	223
Set the Scan Job Email Report Using Web Based Management	224
Copy	225
Copy a Document	226
Enlarge or Reduce Copied Images	228
Sort Copies	229
Make Page Layout Copies ( N in 1 or Poster)	230
Copy on Both Sides of the Paper (2-sided Copy)	233
Copy an ID Card	236
Use the Ledger Copy Shortcuts	238
Copy in Ink Save Mode	240
Copy Options	241
Use Preset Copy Settings	244
Fax	246
Send a Fax	247
Send a Fax from Your Brother Machine	248
Send a 2-sided Fax from the ADF	250
Send a Fax Manually	251
Send a Fax at the End of a Conversation	252
Send the Same Fax to More than One Recipient (Broadcasting)	253
Cancel a Broadcast in Progress	255
Send a Fax in Real Time	256
Send a Fax at a Specified Time (Delayed Fax)	257
Change the Fax Auto Redial Setting	258
Cancel a Fax in Progress	259
Check and Cancel a Pending Fax	260
Fax Options	261
Receive a Fax	262
Receive Mode Settings	263
Receive Modes Overview	264
Choose the Correct Receive Mode	265
Set the Number of Rings Before the Machine Answers (Ring Delay)	266
Set the F/T Ring Time (Pseudo/Double-ring)	267
Set Easy Receive	268
Fax Preview	269
Set Fax Preview to On	270
Preview New Faxes	271
Shrink Page Size of an Oversized Incoming Fax	273
Set the Fax Receive Stamp	274
Receive a Fax at the End of a Telephone Conversation	275
Memory Receive Options	276
Forward Incoming Faxes to Another Machine	277
Store Incoming Faxes in the Machine's Memory	278
Use PC-Fax Receive to Transfer Received Faxes to Your Computer (Windows only)	279
Change Memory Receive Options	280
Turn Off Memory Receive	281
Print a Fax Stored in the Machine's Memory	282
Remote Fax Retrieval	283
Set a Remote Access Code	284
Use Your Remote Access Code	285
Remote Retrieval Commands	286
Forward Faxes Remotely	287
Change the Fax Forwarding Number	288
Voice Operations and Fax Numbers	289
Voice Operations	290
Send Tone Signals	291
Pick up a Voice Call in Fax/Tel Receive Mode	292
Special Line Considerations	293
Rollover Telephone Lines	294
Two-Line Telephone System	295
Convert Telephone Wall Outlets	296
Install Your Brother Machine, an External Two-Line TAD and Two-Line Telephone	297
Store Fax Numbers	298
Store Address Book Numbers	299
Store Address Book Numbers from Outgoing Calls	300
Store Address Book Numbers from Caller ID History	301
Change or Delete Address Book Names or Numbers	302
Set up Groups for Broadcasting	303
Change a Broadcasting Group Name	304
Delete a Broadcasting Group	305
Add or Delete a Broadcasting Group Member	306
Dial Access Codes and Credit Card Numbers	307
Telephone Services and External Devices	308
Voice Mail	309
Distinctive Ring	310
Register the Distinctive Ring Pattern	312
Turn off Distinctive Ring	313
Caller ID	314
Set up Your Area Code	315
Voice Over Internet Protocol (VoIP/Telephone Line Interference)	316
External TAD (Telephone Answering Device)	317
Connect an External TAD	318
Record an Outgoing Message (OGM) on the External TAD	319
Multi-line Connections (PBX)	320
External and Extension Telephones	321
Connect an External or Extension Telephone	322
Operation from External and Extension Telephones	323
Use a Non-Brother Cordless External Handset	324
Use the Remote Codes	325
Change the Remote Codes	326
Fax Reports	327
Set the Transmission Verification Report's Style	328
Set the Fax Journal's Interval Period	329
PC-FAX	330
PC-FAX for Windows	331
PC-FAX Overview (Windows)	332
Configure PC-FAX (Windows)	333
Configure your PC-Fax Address Book (Windows)	334
Add a Member to your PC-FAX Address Book (Windows)	335
Create a Group in your PC-FAX Address Book (Windows)	336
Edit Member or Group Information in your PC-FAX Address Book (Windows)	337
Delete a Member or Group in your PC-FAX Address Book (Windows)	338
Export your PC-FAX Address Book (Windows)	339
Import Information to your PC-FAX Address Book (Windows)	341
Send a Fax Using PC-FAX (Windows)	343
Receive Faxes on Your Computer (Windows)	344
Receive Faxes Using PC-FAX Receive (Windows)	345
Run Brother's PC-FAX Receive on Your Computer (Windows)	346
Set Up Your Computer for PC-FAX Receiving (Windows)	347
Add Your Brother Machine to PC-FAX Receiving (Windows)	348
View Received PC-FAX Messages (Windows)	349
PC-FAX for Mac	351
Send Faxes from Your Application (Mac)	352
Network	354
Configure Network Details Using the Control Panel	355
Supported Basic Network Features	356
Network Management Software and Utilities	357
Learn about Network Management Software and Utilities	358
Additional Methods of Configuring Your Brother Machine for a Wireless Network	359
Before Configuring Your Brother Machine for a Wireless Network	360
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)	361
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	362
Configure Your Machine for a Wireless Network When the SSID is Not Broadcast	364
Configure Your Machine for an Enterprise Wireless Network	366
Use Wi-Fi Direct®	368
Print or Scan from Your Mobile Device Using Wi-Fi Direct	369
Configure Your Wi-Fi Direct Network	370
Wi-Fi Direct Network Configuration Overview	371
Configure Your Wi-Fi Direct Network Using the One-Push Method	372
Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS)	373
Configure Your Wi-Fi Direct Network Using the PIN Method	374
Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	375
Configure Your Wi-Fi Direct Network Manually	376
Advanced Network Features	377
Print the Network Configuration Report	378
Fax Using the Internet (I-Fax)	379
Important Information about Internet Fax (I-Fax)	380
Configure Your Brother Machine for Email or I-Fax	381
Initial Setup for Email or I-Fax	382
Send an I-Fax	383
Receive an I-Fax Automatically	384
Poll the Server Manually	386
How Received I-Faxes Appear on a Computer	387
I-Fax Options	388
Forward Received Email and Fax Messages	389
Set Up Relay Broadcast on Your Brother Machine	390
Relay Broadcast from Your Brother Machine	392
Relay Broadcast from Your Computer	393
Internet Fax (I-Fax) Verification Mail	394
Enable Send Notifications for TX Verification Mail	395
Enable Receive Notifications for TX Verification Mail	396
I-Fax Error Mail	397
Configure and Operate LDAP Search	398
Change LDAP Configuration Using Web Based Management	399
Perform an LDAP Search Using Your Machine's Control Panel	400
Synchronize Time with the SNTP Server Using Web Based Management	401
Configure Date and Time Using Web Based Management	402
Configure the SNTP Protocol Using Web Based Management	403
Technical Information for Advanced Users	404
Reset the Network Settings to Factory Default	405
Print the WLAN Report	406
Wireless LAN Report Error Codes	407
Security	409
Before Using Network Security Features	410
Secure Function Lock 3.0	411
Before Using Secure Function Lock 3.0	412
Configure Secure Function Lock 3.0 Using Web Based Management	413
Scan Using Secure Function Lock 3.0	414
Configure Public Mode for Secure Function Lock 3.0	415
Additional Secure Function Lock 3.0 Features	416
Register a new IC Card Using Machine's Control Panel	417
Register an External IC Card Reader	418
Use Active Directory Authentication	419
Introduction to Active Directory Authentication	420
Configure Active Directory Authentication Using Web Based Management	421
Log On to Change the Machine Settings Using the Machine's Control Panel (Active Directory Authentication)	422
Use LDAP Authentication	423
Introduction to LDAP Authentication	424
Configure LDAP Authentication Using Web Based Management	425
Log On to Change the Machine Settings Using the Machine's Control Panel (LDAP Authentication)	426
Manage Your Network Machine Securely Using SSL/TLS	427
Certificates and Web Based Management	428
Supported Security Certificate Features	429
Create and Install a Certificate	430
Step by Step Guide for Creating and Installing a Certificate	431
Create and Install a Self-signed Certificate	432
Create a Self-signed Certificate	433
Install the Self-signed Certificate for Windows users with Administrator Rights	434
Import and Export the Self-signed Certificate on your Brother Machine	436
Import the Self-signed Certificate	437
Export the Self-signed Certificate	438
Create and Install a Certificate from a Certificate Authority (CA)	439
Create a Certificate Signing Request (CSR)	440
Install a Certificate on Your Brother Machine	442
Import and Export the Certificate and Private Key	443
Import a Certificate and Private Key	444
Export the Certificate and Private Key	445
Import and Export a CA Certificate	446
Import a CA Certificate	447
Export a CA Certificate	448
Manage Multiple Certificates	449
Manage Your Network Machine Securely Using IPsec	450
Introduction to IPsec	451
Configure IPsec Using Web Based Management	452
Configure an IPsec Address Template Using Web Based Management	453
Configure an IPsec Template Using Web Based Management	455
IKEv1 Settings for an IPsec Template	456
IKEv2 Settings for an IPsec Template	459
Manual Settings for an IPsec Template	462
Send an Email Securely	464
Configure Email Sending Using Web Based Management	465
Send an Email with User Authentication	466
Send an Email Securely Using SSL/TLS	467
Send or Receive an Email Securely	468
Configure Email Sending or Receiving Using Web Based Management	469
Send an Email with User Authentication	470
Send or Receive an Email Securely Using SSL/TLS	471
Use IEEE 802.1x Authentication for a Wired or a Wireless Network	472
What Is IEEE 802.1x Authentication?	473
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser)	474
IEEE 802.1x Authentication Methods	476
Mobile/Web Connect	477
Brother Web Connect	478
Brother Web Connect Overview	479
Online Services Used with Brother Web Connect	480
Conditions for Using Brother Web Connect	482
Brother Software Installation for Using Brother Web Connect	483
Configure the Proxy Server Settings Using the Machine's Control Panel	484
Configure the Proxy Server Settings Using Web Based Management	485
Set Up Brother Web Connect	486
Brother Web Connect Setup Overview	487
Create an Account for Each Online Service Before Using Brother Web Connect	489
Apply for Brother Web Connect Access	490
Register an Account on Your Brother Machine for Brother Web Connect	492
Set Up Brother Web Connect for Brother CreativeCenter	493
Scan and Upload Documents Using Brother Web Connect	494
Upload a Document from an External Memory Device Using Brother Web Connect	495
Download and Print Documents Using Brother Web Connect	496
Download and Print Using Web Services	497
Download and Print Brother CreativeCenter Templates	498
Download and Save a Document to an External Memory Device Using Brother Web Connect	499
FaxForward to Cloud or E-mail	500
Turn On FaxForward to Cloud or E-mail	501
Turn Off FaxForward to Cloud or E-mail	502
Google Cloud Print	503
Google Cloud Print Overview	504
Before Using Google Cloud Print	505
Network Settings for Using Google Cloud Print	506
Register Your Machine with Google Cloud Print Using Google Chrome™	507
Register Your Machine with Google Cloud Print Using Web Based Management	508
Print from Google Chrome™ or Chrome OS™	509
Print from Google Drive™ for Mobile	510
Print from Gmail™ Webmail Service for Mobile	511
AirPrint	512
AirPrint Overview	513
Before Using AirPrint (macOS)	514
Print Using AirPrint	515
Print from iPad, iPhone, or iPod touch	516
Print Using AirPrint (macOS)	517
Scan Using AirPrint (macOS)	518
Send a Fax Using AirPrint (macOS)	519
Mobile Printing for Windows	520
Mopria® Print Service	521
Brother iPrint&Scan for Mobile Devices	522
Near-Field Communication (NFC)	523
ControlCenter	524
ControlCenter4 (Windows)	525
Change the Operation Mode in ControlCenter4 (Windows)	526
Scan Using ControlCenter4 Home Mode (Windows)	528
Scan Using ControlCenter4 Advanced Mode (Windows)	529
Set Up the Brother Machine Using ControlCenter4 (Windows)	530
Create a Custom Tab Using ControlCenter4 Advanced Mode (Windows)	532
Brother iPrint&Scan for Windows and Mac	534
Brother iPrint&Scan Overview	535
Troubleshooting	536
Error and Maintenance Messages	537
Transfer Your Faxes or Fax Journal Report	544
Transfer Faxes to Another Fax Machine	545
Transfer Faxes to Your Computer	546
Transfer the Fax Journal Report to Another Fax Machine	547
Error Messages When Using the Brother Web Connect Feature	548
Document Jams	550
Document is Jammed in the Top of the ADF Unit	551
Document is Jammed in the Bottom of the ADF Unit	552
Document is Jammed inside the ADF Unit	553
Remove Paper Scraps Jammed in the ADF	554
Printer Jam or Paper Jam	555
Paper is Jammed in the Front of the Machine	556
Paper is Jammed in the Back of the Machine	561
Remove Paper Scraps	565
If You Are Having Difficulty with Your Machine	566
Paper Handling and Printing Problems	567
Telephone and Fax Problems	573
Set Dial Tone Detection	577
Telephone Line Interference/VoIP	578
Other Problems	579
Network Problems	581
Use the Network Connection Repair Tool (Windows)	582
Where Can I Find My Brother Machine's Network Settings?	583
I Cannot Complete the Wireless Network Setup Configuration	584
My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network	586
I Want to Check that My Network Devices are Working Correctly	588
Check Network Devices Using the Ping Command	589
Google Cloud Print Problems	591
AirPrint Problems	592
Check the Machine Information	593
Reset Your Brother Machine	594
Reset Functions Overview	595
Routine Maintenance	596
Replace the Ink Cartridges	597
Clean Your Brother Machine	600
Clean the Scanner	601
Clean the ADF Document Sensor	603
Clean the Print Head from Your Brother Machine	604
Clean the Print Head from Your Computer (Windows)	605
Clean the Print Head from Your Computer (Mac)	607
Clean the Machine's LCD	608
Clean the Outside of the Machine	609
Clean the Machine's Printer Platen	610
Clean the Paper Feed Rollers	611
Clean the Base Pad	613
Clean the Paper Pick-up Rollers	614
Clean the Paper Pick-up Rollers for Paper Tray #2	616
Check Your Brother Machine	617
Check the Print Quality	618
Check the Print Alignment from Your Brother Machine	620
Check the Print Alignment from Your Computer (Windows)	621
Check the Print Alignment from Your Computer (Mac)	622
Check the Ink Volume (Page Gauge)	623
Monitor Machine Status from Your Computer (Windows)	625
Status Monitor Indicators and What They Mean (Windows)	627
Turn Off the Show Status Monitor Feature (Windows)	628
Turn Off the Status Monitor (Windows)	629
Monitor Machine Status from Your Computer (Mac)	630
Correct the Paper Feed to Clear Vertical Lines	632
Change the Print Setting Options When Having Printing Problems	633
Pack and Ship Your Brother Machine	634
Machine Settings	636
Change Machine Settings from the Control Panel	637
In the Event of Power Failure (Memory Storage)	638
General Settings	639
Adjust the Machine Volume	640
Change for Daylight Saving Time Automatically	641
Set Sleep Mode Countdown	642
Set the Machine to Power Off Automatically	643
Set the Date and Time	644
Set the Time Zone	645
Adjust the LCD Backlight Brightness	646
Change How Long the LCD Backlight Stays On	647
Set Your Station ID	648
Set Tone or Pulse Dialing Mode	649
Set a Prefix Dial Before Every Fax Number	650
Prevent Dialing a Wrong Number (Dial Restriction)	651
Reduce Printing Noise	652

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Home >

Troubleshooting

Error and Maintenance Messages

> Error Messages When Using the Brother

Web Connect Feature

Error Messages When Using the Brother Web Connect Feature

Your Brother machine displays an error message if an error occurs. The most common error messages are

shown in the following chart.

You can correct most errors yourself. If you need more tips, go to your model's

FAQs & Troubleshooting

page

on the Brother Solutions Center at

support.brother.com

Connection Error

Error Messages

Cause

Action

Connection Error 02

Network is not connected.

Check that the machine is

connected to the network.

The machine is not connected to a

network.

•

Verify that the network connection

is good.

•

If the

Web

Apps

option was

pressed soon after the machine

was turned on, the network

connection may not have been

established yet. Wait and try

again.

Connection Error 03

Connection failed to server.

Check network settings.

•

Network or server settings are

incorrect.

•

There is a problem with the

network or server.

•

Confirm that network settings are

correct, or wait and try again later.

•

If the

Web

Apps

option was

pressed soon after the machine

was turned on, the network

connection may not have been

established yet. Wait and try

again.

Connection Error 07

Connection failed to server.

Set the correct Date&Time.

Date and time settings are incorrect.

Set the date and time correctly. Note

that if the machine's power cord is

disconnected, the date and time

settings may have reset to factory

settings.

Authentication Error

Error Messages

Cause

Action

Authentication Error 01

Incorrect PIN code. Enter

PIN correctly.

The PIN you entered to access the

account is incorrect. The PIN is the

four-digit number that was entered

when registering the account to the

machine.

Enter the correct PIN.

Authentication Error 02

Incorrect or expired ID, or

this temporary ID is already

used. Enter correctly or

reissue temporary ID.

Temporary ID is valid for 24

hours after it is issued.

The temporary ID that was entered is

incorrect.

Enter the correct temporary ID.

The temporary ID that was entered

has expired. A temporary ID is valid

for 24 hours.

Apply for Brother Web Connect

access again and receive a new

temporary ID, and then use the new

ID to register the account to the

machine.

Authentication Error 03

Display name has already

been registered. Enter

another display name.

The name you entered as the display

name has already been registered to

another service user.

Enter a different display name.

540