Brother International PT1500PC Users Manual - English - Page 23

Problem-solving, Machine specifications - ac adapter

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Problem-solving If you think the P-touch is not printing correctly, but you cannot determine the problem with the status indicator, refer to the following list of possible problems, and then perform the necessary operations. Problem The P-touch does not print. A printing error is indicated. Cause • The interface cable is not correctly connected. • The tape cassette is not inserted correctly. • The tape compartment cover is open. Solution Check that the interface cable is correctly connected, the tape cassette is correctly installed, and that the tape compartment cover is closed. While printing, striped tape appears. There is no more tape in the tape cassette. Insert a new tape cassette, and then either press the Power/Feed key or turn the P-touch off, then on again. The status indicator does not light up or flash. The AC adapter in not correctly connected. Check that the AC adapter is correctly connected. If the power button still does not light up or flash, contact your service representative. A blank horizontal line appears through the printed label. The print head and roller are dirty. Clean the print head and roller according to the procedure in Cleaning the print head and roller on page 19. A data transmission error appears on the computer. The wrong port is selected. Windows Under "Print to the following port" in the printer Properties dialog box, select "PTUSB:" for the USB connection.* Mac Select in the Chooser the PT-1500PC where the P-touch is connected. * If two or more of the same P-touch models are connected through their USB ports, select "PTUSB (PT-1500PC-XXXXXXXXX):" (where XXXXXXXXX is the serial number) instead of "PTUSB:". The serial number is written above the barcode on the silver label attached to the bottom of the P-touch. Machine specifications Power supply: Label tape: Print head: Port: Dimensions: Weight: AC 120 V, 60 Hz (AC adapter model AD-60) 5 widths available: 1/4" (6 mm) 3/8" (9 mm) 1/2" (12 mm) 3/4" (18 mm) 1" (24 mm) 112 dots 180 dpi USB 6 1/2" × 2 2/3" × 5 3/8" (166 × 66.5 × 137.4 mm) 18 ozs (540 g) 21

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21
Problem
The P-touch does
not print.
A
printing error is
indicated.
While printing,
striped tape ap-
pears.
The status indica-
tor does not light
up or flash.
A blank horizontal
line appears through
the printed label.
A data transmis-
sion error appears
on the computer.
Cause
•
The interface cable is not
correctly connected.
•
The tape cassette is not in-
serted correctly.
•
The tape compartment
cover is open.
There is no more tape in the
tape cassette.
The AC adapter in not cor-
rectly connected.
The print head and roller are
dirty.
The wrong port is selected.
Solution
Check that the interface cable is correctly
connected, the tape cassette is correctly in-
stalled, and that the tape compartment cover
is closed.
Insert a new tape cassette, and then either
press the Power/Feed key or turn the P-touch
off, then on again.
Check that the AC adapter is correctly connected. If
the power button still does not light up or flash, con-
tact your service representative.
Clean the print head and roller according to
the procedure in
Cleaning the print head and
roller
on page 19.
Windows
Under
“
Print to the following port
”
in the
printer Properties dialog box, select
“
PTUSB:
”
for the USB connection.*
Mac
Select in the Chooser the PT-1500PC where the
P-touch is connected.
Problem-solving
If you think the P-touch is not printing correctly, but you cannot determine the problem with the status
indicator, refer to the following list of possible problems, and then perform the necessary operations.
*
If two or more of the same P-touch models are connected through their USB ports, select
“
PTUSB
(PT-1500PC-XXXXXXXXX):
”
(where XXXXXXXXX is the serial number) instead of
“
PTUSB:
”
. The se-
rial number is written above the barcode on the silver label attached to the bottom of the P-touch.
Machine specifications
Power supply:
AC 120 V, 60 Hz (AC adapter model AD-60)
Label tape:
5 widths available:
1/4
”
(6 mm)
3/8
”
(9 mm)
1/2
”
(12 mm)
3/4
”
(18 mm)
1
”
(24 mm)
Print head:
112 dots
180 dpi
Port:
USB
Dimensions:
6 1/2
”
×
2 2/3
”
×
5 3/8
”
(166
×
66.5
×
137.4 mm)
Weight:
18 ozs (540 g)