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Brother International QL-1100 Users Guide - Page 118

Troubleshooting, Overview

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16 Troubleshooting 16 Overview 16 16 This chapter explains how to resolve typical problems you may encounter when using the Label Printer. If you have any problems with the Label Printer, first make sure you have performed the following tasks correctly:  Connect the Label Printer to an AC power outlet. For more information, see Connect the Power Cord on page 4.  Remove all protective packaging from the Label Printer.  Install and select the correct printer driver. For more information, see Install Printer Drivers and Software on a Computer on page 9.  Connect the Label Printer to a computer or mobile device. For more information, see Connect the Label Printer to a Computer on page 9.  Close the DK Roll Compartment Cover completely.  Insert a DK Roll correctly. For more information, see Load the DK Roll on page 5. If you still have problems, read the troubleshooting tips in this chapter for help. If, after reading this chapter, you are unable to resolve your problem, visit the Brother Solutions Center at support.brother.com. 110

Section	Page
User’s Guide QL-1100	1
Introduction	2
Important Notice	2
Available Manuals	2
Symbols Used in This Guide	3
Table of Contents	5
Section I: Basic Operations	9
1 Set Up the Label Printer	10
Parts Description	10
Front	10
Rear	11
Connect the Power Cord	12
Load the DK Roll	13
Turn Power On/Off	16
2 Print Using a Computer (P-touch Editor)	17
Install Printer Drivers and Software on a Computer	17
Connect the Label Printer to a Computer	17
Print from a Computer	18
Available Applications	18
Create Labels from Your Computer	19
Attach Labels	20
3 Print Using P-touch Editor Lite (Windows only)	21
P-touch Editor Lite	21
4 Print Using a Mobile Device	24
Install Applications for Use with Mobile Devices	24
Available Applications	24
Print Labels from a Mobile Device	25
Use a Mobile Device to Print Templates Created on a Computer	25
Attach Labels	26
5 Change the Label Printer Settings	27
Printer Setting Tool for Windows	27
Before Using the Printer Setting Tool	27
Use the Printer Setting Tool for Windows	28
Device Settings for Windows	30
Settings Dialog Box	30
Menu Bar	32
Basic Tab	33
Advanced Tab	33
Management Tab	33
Apply Setting Changes to Multiple Label Printers	34
P-touch Template Settings for Windows	35
P-touch Template Settings Dialog Box	36
Printer Setting Tool for Mac	38
Before Using the Printer Setting Tool	38
Use the Printer Setting Tool for Mac	38
Settings Dialog Box	39
Basic Tab	40
Advanced Tab	40
Management Tab	40
Apply Setting Changes to Multiple Label Printers	41
Change Settings When Printing from a Mobile Device	42
6 Print Labels Using P-touch Template	43
P-touch Template Operations	43
Preparation	44
Specify Settings in the P-touch Template Settings Tool	44
Connect a Barcode Scanner	46
Standard Template Printing	47
Advanced Template Printing	49
Database Lookup Printing	52
Numbered (Serialized Number) Printing	55
Text Numbering (Serializing)	55
Barcode Numbering (Serializing)	56
Print with Numbering (Serializing) Advanced Operation	57
7 Other Functions	58
Confirm Label Printer Settings	58
Crop Print (Print Barcode Labels) (Windows only)	58
Barcodes Compatible with Crop Print	59
Create a Barcode Document to Use with Crop Print	59
Print Barcode Labels Using Crop Print	61
Print 4\	63
Distributed Printing (Windows only)	64
Section II: Application	67
8 How to Use P-touch Editor	68
For Windows	68
Starting P-touch Editor	68
Printing with P-touch Editor	70
Transfer Data to the Label Printer	71
For Mac	72
Start P-touch Editor	72
Operation modes	73
Transfer Data to the Label Printer	73
9 How to Use the P-touch Address Book (Windows only)	74
Start the P-touch Address Book	74
Create a New Contact	77
10 How to Use P-touch Editor Lite (Windows only)	79
11 How to Use P-touch Transfer Manager and P-touch Library (Windows only)	83
P-touch Transfer Manager	83
Transfer the Template to P-touch Transfer Manager	83
Transfer Templates or Other Data from the Computer to the Label Printer	86
Back up Templates or Other Data Saved in the Label Printer	91
Delete Label Printer Data	92
Create Transfer Package Files	93
P-touch Library	94
Start P-touch Library	94
Open and Edit Templates	96
Print Templates	97
Search for Templates	98
12 How to Transfer Templates with P-touch Transfer Express (Windows only)	100
Preparing P-touch Transfer Express	100
Transfer the Template to P-touch Transfer Manager	101
Save the Template as a Transfer Package File (.pdz)	102
Distribute the Transfer Package File (.pdz) and P-touch Transfer Express to Others	104
Transfer the Transfer Package File (.pdz) to Your Label Printer	105
13 How to Update P-touch Software	108
Update P-touch Editor and P-touch Address Book (Windows only)	108
Update P-touch Editor Lite (Windows only) and the Firmware	110
For Windows	110
For Mac	112
Section III: Appendix	114
14 Reset the Label Printer	115
Reset All Settings to the Factory Settings Using the Label Printer Buttons	115
Reset Data Using the Printer Setting Tool	115
15 Maintenance	116
Clean the Exterior of the Unit	116
Clean the Label Outlet	116
Clean the Roller	117
Self-Cleaning Print Head	117
16 Troubleshooting	118
Overview	118
LED Indications	119
Printing Problems	121
Version Information	127
17 Product Specifications	128
Label Printer Specifications	128
18 Software Development Kit	129
19 Notes on Using P-touch Transfer Manager	130
Notes on Creating Templates	130
Notes on Transferring Templates	130
Notes on Transferring Data Other Than Templates	130
20 List of Barcodes for the P-touch Template Function	131
General Procedure for the P-touch Template Function	131
List of Barcodes for Specifying Settings	132