Brother International andtrade; QL-570 Users Manual - English - Page 35

Introduction Creating Labels Troubleshooting If the problems occur while using this machine, the following may help you to solve the problems. Potential types of problems Problem • The QL-570 does not print, or a printing error is received. • The power button does not light up. • The printed label contains streaks or poor quality characters, or the label is not fed correctly. • A data transmission error appears on the personal computer. • Labels are jammed in the cutter or are not ejected correctly after printing. • Layout style is not updated when Add-in is still activated and a new label roll is installed. • The icon of P-touch Add-In is not displayed on Microsoft® Word. Solution • Is the USB cable loose? Check that the USB cable is connected correctly. • Is the DK Roll installed correctly? If not, remove the DK Rolls and reinstall. • Is there enough roll remaining? Check that there is enough roll remaining. • Is the DK Roll compartment cover open? Check that the DK Roll compartment cover is closed. • Is print error or transmission error occurred? Turn off the Brother QL-570 and on again. If the problem is still occurred, contact Brother Customer Service at 1-877-4-P-touch. • Is the power cord plugged correctly? Check that the power cord is plugged. If plugged correctly, try plugging it to another electrical outlet. * If the power button still does not light up, contact Brother Customer Service at 1-877-4-P-touch. • Is the print head or roller dirty? While the print head generally remains clean under normal use, lint or dirt from the roller may become stuck on the printer head. If this occurs, clean the roller. See Î"Roller maintenance" in page 33. • Is the correct port chosen? Check that the correct port is chosen from the "Print to the following port" list in the Printer Properties dialog box. • Is the QL-570 in cooling mode (the LED lamp is flashing in orange)? Wait until the LED lamp stops flashing and then try printing again. • Is there dirt or lint on the roller preventing it from rolling freely? Use a Cleaning Sheet to clean the roller. For details, see Î"Roller maintenance" in page 33. • Is new label roll installed before activating the P-touch Add-In (The P-touch function is added to your standard Microsoft toolbar)? Exit the P-touch Add-In, load the 2nd label roll type, reactivate the P-touch Add-in, choose "Select Layout", and then verify the layout. • Is Microsoft® Outlook® started up? • Is Microsoft® Word chosen for the editor usually used for Microsoft® Outlook®? Due to limitation of the program, the Add-In of Microsoft® Word is unable to use with above settings. Quit Microsoft® Outlook®, and restart Microsoft® Word. • Is the DK Roll installed properly? • Is the link lever removed? Set the link lever properly. Link lever • The DK Roll compartment cover does not close. Appendix • Link lever is removed. • Set the link lever properly. 35 Potential types of problems