Canon BJC-2000 Series User Manual - Page 85

Cannot Install the Printer Driver, Cause, Solution

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Cannot Install the Printer Driver Cause Installation was interrupted Other application programs are running The CD ROM drive is not specified correctly Problem with the CD ROM Solution Install the printer driver Refer to the Quick Start Guide and install the printer driver using the correct procedure. If you are reinstalling the printer driver, remove the installed BJ printer driver and then install the printer driver again. To uninstall the printer driver, click Start and select Programs. Then select BJ Printer and click Uninstall. Follow the on-screen instructions. For details about installing the printer driver, see the Quick Start Guide. Quit other programs Quit any other application programs that are running and start the installation again. Check your CD ROM drive Windows 98 or Windows 95: Double-click My Computer and then double-click the CD ROM icon in the new window. Refer to the Quick Start Guide and proceed with the installation. Windows 3.1: Follow the installation instructions in Appendix B. Verify your CD ROM drive You may need to reduce the speed of your CD ROM. To lower the speed/cache for the CD-ROM drive, follow these steps: Right-click on the My Computer icon on the Desktop, and click on Properties. Select the Device Manager tab; double-click on CD ROM, and note the type of CD-ROM driver that is being used. Select the Performance tab. Click on the File System button at the bottom left of the dialog box. Select the CD-ROM tab. Change "Supplemental cache size" to Small and "Optimize access pattern for" to Double Speed Drive. Click on OK, and OK again. Click on Start and Shut Down. Restart the computer. Install Canon Creative. Install applications individually. 5-4 Troubleshooting Chapter 5

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5-4
Troubleshooting
Chapter 5
Cannot Install the Printer Driver
Cause
Solution
Installation was
Install the printer driver
interrupted
Refer to the
Quick Start Guide
and install the printer
driver using the correct procedure. If you are reinstalling
the printer driver, remove the installed BJ printer driver
and then install the printer driver again.
To uninstall the printer driver, click
Start
and select
Programs.
Then select
BJ Printer
and click
Uninstall
.
Follow the on-screen instructions. For details about
installing the printer driver, see the
Quick Start Guide
.
Other application
Quit other programs
programs are running
Quit any other application programs that are running
and start the installation again.
The CD ROM drive is
Check your CD ROM drive
not specified correctly
Windows 98 or Windows 95:
Double-click
My Computer
and then double-click the
CD ROM icon in the new window. Refer to the
Quick
Start Guide
and proceed with the installation.
Windows 3.1:
Follow the installation instructions in Appendix B.
Problem with the
Verify your CD ROM drive
CD ROM
You may need to reduce the speed of your CD ROM.
To lower the speed/cache for the CD-ROM drive, follow
these steps: Right-click on the
My Computer
icon on the
Desktop, and click on
Properties
. Select the Device
Manager tab; double-click on CD ROM, and note the
type of CD-ROM driver that is being used. Select the
Performance tab. Click on the
File System
button at the
bottom left of the dialog box. Select the CD-ROM tab.
Change “Supplemental cache size” to Small and
“Optimize access pattern for” to Double Speed Drive.
Click on
OK
, and
OK
again. Click on
Start
and
Shut
Down
. Restart the computer. Install Canon Creative.
Install applications individually.